Absolutely terrible! We have been in there no less than six times over the past two weeks trying to…read moreget our new service established. Shame on us for thinking that they were a decent company. My husband is still in there at this very minute trying to get stuff figured out. We have wasted hours and hours with them. If you're thinking about doing Verizon, think twice. T-Mobile was so much better and we very much regret switching. Customer service is terrible and clearly the employees don't give two beans about their clients. Do not switch to Verizon. Update. Tried calling the Business Manager...what a joke. It was just an automated message with no way to talk to a human. I'm extremely disappointed. Second update. We've been on the phone with this company for about 2 1/2 hours already this morning. You guys are very unhelpful. And the phone that my husband was supposed to get got sold to someone else. Your business really needs to do better. I've been with T-Mobile for 10+ years and I have never had to spend the amount of time with them that we have had to spend with you. Do better.

I visited Verizon of Champlain and Perrin on a Sunday shortly before closing. I asked for an…read moreandroid phone and was giving up my Samsung S21 in exchange. I was quoted $80 a month. I was never offer a samsung phone. He gave me a Google Pixel 9 free with free accessories. I told him I was only paying approximately $40 per month. I went home and realized my annual bill would be over $500 more annually. So I attempted to return the phone on Monday shortly after the store opened. I was told it was in a dropbox in their safe and no one could open it. On Monday I spoke to Agusto who said he would write a note on the safe to return my Samsung S21 and they would call me . Never heard back to I went to the store for the 3rd time. None of employees who were there on Tuesday were there on Sunday or Monday. No manager on site. Bottom line I paid a $50 restocking fee. BOTTOMLINE. BUYER BEWARE. Fast talkers to pricing with tradeins. Unlike other non Verizon stores they post pricing and $ off or amount of of trade in. NOT TRANSPARENT!!! HIGH SUGGEST XFININTY COMCAST. WENT BACK TO THEM. FUTHERMORE, I WILL NEVER DO BUSINESS WITH VERIZON AGAIN AND THEY KEEP SENDING MY EMAILS ABOUT THEIR PRODUCTS. STOP!!!!

Emmanuel was great, and made the transition smooth and easy!! He was very personable and helpful!…read more Omar then helped us with another transaction, had to stay late and continued to help us with what we needed! Thank you

I would avoid this Verizon store. Every time I've visited, there has only been one employee…read moreworking, and the customer service has been very disappointing. When I walked in, an employee named Marco, who was wearing glasses, was helping two customers. He never looked up to greet or acknowledge me. I stood in front of him for 5-10 minutes waiting for some acknowledgment, but he never said a word. I finally asked how long the wait would be, and he told me about 10 minutes. While I was waiting, he seemed to work very slowly, carrying on long conversations instead of trying to help the customers more efficiently. During that time, I saw two other customers walk in, realize no one was going to help them, and leave. After waiting about 15 minutes, he finally helped me, but there was no apology for the wait. I was there to purchase two new phones, and the process only took about five minutes. A couple of weeks later, I discovered that my trade-in had never been processed and several parts of my order had been handled incorrectly. This store needs to be reviewed by Verizon's corporate office. Customers deserve to be acknowledged when they walk in, treated with respect, and have their transactions completed correctly.

I got back on my yelp account just to leave this review…read more I went in just to get a new phone, as my iPhone ended up getting water damage so it wasn't working properly at all, and I walked out with a new phone, phone case, car charger, glass protector, AND a lower price for my plan (all since we were so outdated) for a reasonable price. This is the best customer service I've had in a long time at a Verizon kiosk (basically store, they're almost the same thing). Chris Piceno was an absolute joy to work with! He's smart, has a really upbeat personality, and legitimately wanted me to be happy at the end of my purchase. We talked for a bit about what I wanted and it really felt like I was talking to a friend, not someone who was trying to make me buy something (even though I went in with the intentions of getting a brand new phone). In the end, I still got a case and car charger since I had one for my iPhone and didn't want it to be weird without one and it was the best decision to go to that area for sure. If you go to this store, or call, make sure to see if Chris is there. Again, you won't be disappointed! Because of the customer service and how happy I am now, I wish I could give way more stars to this location! :)

On June 30, 2019 I visited the CCHB-Herndon Brawley, Verizon Retail Store. My goal was to purchase…read morea new phone with the best camera available. The store Manager Jayson and the clerk Roy showed me three phones to choose from. Both Jayson and Roy stressed to me that the Motorola, Moto Z4, was without a doubt the best picture, plus I qualified for two gift cards. We even shared how they would pay for the phone. Three months later I called regarding the gift cards. This was the first of promised calls, that never came. After countless visits and calls, talking to Roy, Joshua, Lane, and others, I met Tyler. Not only did he say I didn't qualify for the cards, I was only $25 short on the price of the phone. Had I known that I would have totally bough the more expensive phone. Well, Tyler fit the spirit of this retail Verizon store. He promised me not only a call back from the store manager but also the District Manager...Two weeks later, no calls...Evidently each store s responsible for any mis-communication, misrepresentation to consumers. It is the responsibility of the individual store. Needless to say, this store completely mislead and took advantage of me, as a senior citizen, I am so disappointed by Verizon for not standing behind their promotions and very dissatisfied with the Verizon Store on Herndon/Brawley. I feel they saw an older women and totally took advantage of her/me. If you choose to shop at this Verizon Store, realize they may not stand by their promotions. I can't help but wonder if they just blatantly took advantage of me for commission on a possible unpopular phone, just to get them all sold.... AJ Guest 02/09/2020

Love this store.. no need to be put on hold, just walk in and be greeted with smiles…read more. so I broke the screen on my brand new iPad tablet, I've been waiting on dealing with it because most places charge you a arm and a leg and you most likely won't get it back for weeks and it will never be the same.. but not here I spoke with the owner Rudy he told me to come in and he'll take a look, so I came in on Tuesday just before they closed he told it I can fix this no problem and I'll have it for you tomorrow morning, which was perfect for me because I was leaving to San Jose the following day, he then called me later on that night and told me that it was ready and even added a screen protector for me! Wow And and and it was all with in a reasonable price which I did not hesitate.. highly recommend this spot.. thank you Rudy!

I had my iPhone battery replaced at this store. Service was great. The staff were very friendly and…read morehelpful. I would recommend that anyone needing repairs to use their services.