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    Sprint Image

    5.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

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    Document binding

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    Blackstone Retail Store

    Blackstone Retail Store

    (3 reviews)

    I bought a 17 inch electric Blackstone portable grill from Blackstone Retail Store. I bought it as…read morea gift for someone who camps a lot thinking the solar could power it. It turns out I was wrong and needed to exchange it for the same grill but gas. The box was never opened. Blackstone Retail Store in Logan, Utah refused to exchange my order. They would not even send me a free return slip. The grill was $199. I had to pay $118 to ship it back to them from Charleston, SC. I also have to pay a restocking fee of 10%! Not a way to do business and retain loyal customers! Do not buy from this store and do not buy Blackstone products. I work in a hospital and am a member of several national groups. I am telling everyone that this company sucks and does not deserve our business.

    Although I love my Blackstone products... I have to say their customer service and customer support…read moreis absolutely non-existent. It's an absolute waste of time to even register your product because there is no support in the event that something happens to it. I have been trying to contact somebody for over a month... They have never answered their customer support line and any email response I get back is either automated or from an individual that says they want to help me but as soon as I reply back to that individual they are gone. I have done that via email at least six times and no one is getting to the bottom of my issue. Again I love their products... Recently bought two in the last 30 days but I will never buy another Blackstone product because of the lack of support. I'm sure there are other name brands out there with support that actually exist and people that actually care about their customers.

    Sprint Image - copyshops - Updated May 2026

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