We've had ARS out on three occasions. Twice in our home, which insurance covered, and once in a…read morerental. In every occasion they were really quick to respond and get out, and are fantastic at preventing more damage from being done and the clean-up phase. Their staff we encountered have always been very professional and courteous and helpful.
They are really used to dealing with insurance companies, and they sub out the repair work (maybe where other reviews come in). I did notice that if you are letting them liaise with the insurance company, the price is a little ambiguous... and pricy. However, all you are paying in that case is your deductible, so let them do what they are good at and going to do. The contracted work in our case was pretty simple, and the sub-contractors were good (however, a lot slower to get out).
However, in our rental we learned after the fact that our "flood insurance" didn't cover flooding (we no longer use that insurance company). The second I told ARS staff that I was paying for everything out of pocket, they were extremely helpful in being creative and efficient on costs. They allowed me to do some of the work I could on my own to keep costs down, and they did all the heavy lift on the clean up. I really appreciated how accomodating they were to help me save some money. Moreover, when it came time to billing, they called and offered to discount the price even further, which was hugely appreciated.
I am speculating here based on the other reviews (not experience), but I suspect you can have a really good experience with ARS if you're insurance is covering everything, and they use good subs. However, Logan is a really hard place to get subs and contractors to show up period... so understand what of this is ARS, and what is the downside of the Logan construction sector. They do try and offer a "one-stop, they take care of it all" service. For some jobs, this may not be the best way to go. If you are used to working with contractors, and don't mind doing some of the leg work in organizing some of the replacement/repair, I suspect ARS would work with you. If you just need emergency clean up, demo and removal, I don't think you could ask for anything more.
ARS is not the type of business you want to have to hire again (they're in the emergency business). But, I suspect I will be in that situation again, and I will call them again. I would definitely recommend them.