ARS is a corporation based out of Logan Utah. They totaled my home and turned a small fire with minimal damage into a total disaster by leaving my home without a roof for months and uncovered in the winter. DO NOT do business with this company! In addition they fraudulently charged for many line items that they DID NOT DO! read more

We've had ARS out on three occasions. Twice in our home, which insurance covered, and once in a rental. In every occasion they were really quick to respond and get out, and are fantastic at preventing more damage from being done and the clean-up phase. Their staff we encountered have always been very professional and courteous and helpful. They are really used to dealing with insurance companies, and they sub out the repair work (maybe where other reviews come in). I did notice that if you are letting them liaise with the insurance company, the price is a little ambiguous... and pricy. However, all you are paying in that case is your deductible, so let them do what they are good at and going to do. The contracted work in our case was pretty simple, and the sub-contractors were good (however, a lot slower to get out). However, in our rental we learned after the fact that our "flood insurance" didn't cover flooding (we no longer use that insurance company). The second I told ARS staff that I was paying for everything out of pocket, they were extremely helpful in being creative and efficient on costs. They allowed me to do some of the work I could on my own to keep costs down, and they did all the heavy lift on the clean up. I really appreciated how accomodating they were to help me save some money. Moreover, when it came time to billing, they called and offered to discount the price even further, which was hugely appreciated. I am speculating here based on the other reviews (not experience), but I suspect you can have a really good experience with ARS if you're insurance is covering everything, and they use good subs. However, Logan is a really hard place to get subs and contractors to show up period... so understand what of this is ARS, and what is the downside of the Logan construction sector. They do try and offer a "one-stop, they take care of it all" service. For some jobs, this may not be the best way to go. If you are used to working with contractors, and don't mind doing some of the leg work in organizing some of the replacement/repair, I suspect ARS would work with you. If you just need emergency clean up, demo and removal, I don't think you could ask for anything more. ARS is not the type of business you want to have to hire again (they're in the emergency business). But, I suspect I will be in that situation again, and I will call them again. I would definitely recommend them. read more

Lots of construction projects take over 6 months to complete. It's just usually an entire home that's being built. We had a small leak in our master bath. 6 months later we are still not even close to having a functioning bathroom. Poor communication, missed timelines, literally 0 process to what they do and an overall complete lack of professionalism. Easy for me to say this is the last time I will ever call ARS for help. read more

The work was never completed by ARS so my work completion date is a year from the beginning. I hired ARS to do my restoration after a sewer flood. To their credit, their employees do tear out and furniture moving and they are fast and helpful. For restoration, they brought in a painter and drywaller with little or no professional experience and it cost 3 x the original bid to fix the damage. I paid ARS for half of the job and they have sent their subs after me for full payment, leaving me with an unfinished basement after a year and $12,200 bills to fix the damage they caused. Emails, phone calls, in person visits from ARS staff result in lies. Over and over, they delay as long as possible, promise to fix the problems, then show up with different workers who have no restoration experience, so I don't let them touch the job. read more

I can't figure out how this place has stays in business, this long there so dishonest, my youngest daughter and son-in-law are trying to sale there house any one of us that have sold a home know how overwhelming that can be especially when they have occupied it for 11 years both of them being in there early 30s have no clue we're to even start, I told them start out by getting it ready to show, meaning make sure walls windows blinds are clean, they called ARS told them what they wanted done they sent two ladies over, my daughter didn't stay there with them BIG MISTAKE they claimed they was there for three hours they got charged $300.00 they honestly didn't not do anyone of those things I know that for a fact the windows still had fly poop on them there were fingerprints still around the light switches Now the manager will not return any of their calls so they can get to the bottom of it shame on them read more

I had a bubble in the paint on the sheet rock just inside the top of the kitchen window. I asked a few people who to call and someone recommended ARS. I called and explained what it was and Mindy said she would send someone right over, I said, " Oh, they can come right now? They don't need to come right away." She said, " That is ok he was just finishing something up" and that he would call me. He called and came over and was here about 20 minutes. I got him a step stool out of the closet and set it up, he pulled out his carpet knife and cut a square in the paint approximately 7"x12" around the bubble (which was all dried up) the paint all crumbled and I got out a bucket for him and he dropped most of it into the bucket, some of it on my counter top. He went outside and set up his ladder and took about 5 minutes looking at the outside of the window. He came in and told me he would check if they had any one in the area that could quote me on resealing the window. He wanted to set up a fan for over night. I told him he didn't need to leave it there, he said it was fine, he would come back tomorrow to pick it up. He set up a fan and left. The next day he came back, unplugged and packed up the fan and fan and left (5 mins tops). The next day I went out back and noticed he had forgotten his ladder. I texted him and he came back to pick it up. Then I get an outrageous quote from someone who didn't even show up and an even more outrageous bill from ARS for over $300 which included a charge for an emergency call. The invoice I received had no details whatsoever, it just said that I owed the amount. I called to get more information on what I was being billed for and Mandy says she has no idea. So I text the guy who came out. He claims he turns it in to someone who didn't even come out as a code, and they write up the billing. I refuse to pay that much, I offered him $50 for the time and $50 for the use of their equipment. Mandy wrote me up a "new adjusted" invoice for $264 and change and then spent every day for the next 2 weeks calling me and leaving voice messages. My original offer stands. I did not ask for an emergency response and there was NOT enough work done to justify that amount. I sent a check for $100 and I will be telling everyone I know NOT to use ARS! read more

Very poor follow up on their part. I called to request mold remediation services on Monday and have called again every day asking why a service person has not called me back to discuss my project only to get the run around each time. A week later and still no contact from anyone to discuss my needs. read more

I have been very pleased with the service I received from ARS. The staff were very courteous, very efficient and didn't quit until everything was totally done. read more