I was on the hunt for a Christmas gift for my husband. Riley helped me and was fantastic! I ended…read moreup leaving with two new iPhones! He was patient and made sure that mine was set up and everything transferred, while at the same time played a game on his iPad with my son. Thanks Riley!

They are not a corporate store and Verizon cannot help you with any problems from this store. I…read morewent in on 3/27/26 and bought a phone and accessories. Used my debit card to pay. I asked for a receipt and was told it would be in My Verizon. That's where everything usually is, so I said okay. It's a month later and still no receipt. I thought I paid the remaining balance on new phone with the transaction. I have no proof as I have no receipt. I have been on the phone multiple times with Verizon and no solution. They can't help as this is not a corporate store. They cannot give me a phone number to call this store. How is a person supposed to know this? It says Verizon on the building. No back up from Verizon if you buy here.

Everything about this company is bad. Product bad, service bad, customer relations bad. Do yourself…read morea favor and sign on with any other wireless cellular company, but stay away from AT&T. I keep getting billed even though my account was zeroed out almost 4 months ago. I've been into their store twice to rectify this issue, I have made countless call most of the time I talk to no one. They gave me two numbers to call for billing, one was 611, when the phone answered, it was T-Mobile! When I asked, " when did you merge with AT&T?", they said that they had no idea that they did. And promptly told me they can only speak to T-Mobile products and T-Mobile billing. So I tried the next number. 1-800-301-0050 which was supposedly the direct line to AT&T billing department, when the phone was answered this time it was "Liberty Wireless", they had no explanation why AT&T would give me a number that was to a different wireless company and they didn't have any AT&T phone numbers that would get me in touch with AT&T. I have not been signed up with AT&T for almost 4 months and that is how long I've been dealing with them erroneously sending bills to me, which at this point equates to harassment.

This sounds like the exact same problem as the AT&T store in Oak Harbor. I was/am going to come…read morehere instead of Oak Harbor because the manager there is a complete jerk, maybe they are related. I guess I am going to have to find someway to complain to "corporate", but not confident it will do any good.

If I could give this company zero stars I would the customer service is horrendous all customer…read moreservice is contracted through India and language is definitely a barrier they don't understand and they don't absorb information they constantly talk over you constantly apologizing you can be extremely organized and they will find a way to f* ck up then they want to charge you for their mistake! STAY AWAY HORRENDOUS CUSTOMER SERVICE POOR QUALITY INTERNET AND POOR QUALITY PHONE SERVICE BAD JUJU!!!!

if i could give zero stars I would. I have been with xfinity for almost 10 years, i am a "platinum"…read morecustomer whatever that means. Which is nothing. I tried to cancel a phone plan and return the phone that i could not activate. Once I finally got to a live agent who could "help" me, she said no problem go to a store or return ups or fed ex. She did not bother to say tell me that day we spoke was the last day eligible for the return. Today I spend over 1 and 1/2 hours trying to resolve this and get confirmation the phone line was cancelled and i would not be billed next month. Several agents later (one actually transferred me in the middle of my sentence after he told me we can't dispute a future bill. Buddy, I am trying to avoid having to dispute anythng!), I requested a call back (would be 10 minute wait) and nobody ever called. I still don't know the status. I guess I will have to wait to see if i get billed and start the whole darn process again.

Service was terrible. Since purchasing new phones in September, I have returned to the store 5…read moretimes to straighten out issues with billing. I was told repeatedly we did not need to return our old phones. Every time I received something via email from TMobile about returning the phones, I returned to the store to verify I didn't really need to send them back. After our bill went to $251 because our promotion was denied and on the 4th trip to the store, they said bring the phones back. Luckily, we still had them due to no trust in what the store said. On the 5th trip to return the phones, they said they were unable to enter the numbers, tossed us a couple boxes and said to call Customer Care for a return label. BTW - Customer Care was fabulous. Find another TMobile store as this one is awful to deal with. Wish I could have zero or negative stars!

Service here was terrible. I waited very patiently for 1.5 hours to be seen and when the associate…read more(who just arrived) called me over he was very rude. Upon telling him my request he immediately told me they cannot help me and I must call T mobile for help. I asked if there was any way he can call and assist me and he firmly said no and was not willing to help. I said thanks and went on my way. I called T mobile the next day and they told they cannot help me on the phone and that associate should have inquired further to my needs and helped me. Well, I live 30 min from the T mobile office so this is a big inconvenience for me. I don't want to deal with that rude associate again so I will now have to drive further to another store for assistance. I am so very disappointed in this store. That associate needs to either find a job where he is happy or be a little more willing to help people out. Boo T mobile.

I went in there between 4:00 PM & 5:00 PM on 3/30/26. When I first walked in, there was a guy…read morewalking out who was visibly upset, then he said something loudly to the manager before he left. I just went in there to simply buy a pair of airPods Pro 3. There's no such thing as simply purchasing something in this store. You have to wait for the customers being helped to sign contracts, give personal information, etc... That was a little annoying. After a few minutes of standing there waiting with another customer, the manager said directly, "I'm going to have you guys sit over there while I work with this client." He didn't ask politely if we could please sit over there and wait until someone was available. He TOLD us he was going to "have us sit down". I promptly walked out. He won't be "having me" do anything. He especially won't be having my business. Someone should "have him" choose his words more carefully. How does someone who talks like that to customers get into management? Is the workforce really that bad? I found the EarPods for sale on Amazon. Glad he was a jerk, he saved me some money.

I would not use this company if someone paid me. It's a pretty long story and right now I'm so…read moremad, I couldn't do it justice. I bought service for 2 phones an iPad and internet. I never received the phone because it was lost in shipping. When the purchase was made, they gave me 3 SIM cards and told me to come in when the new phone came in with the iPad and both phones and they'd download everything and get it going for me. Since I never received the phone, I never was able to use any of their equipment or anything of theirs and they still charged me almost $300. This is just wrong.

Highest recommendation to go to for your electronic issues. Professional, great communication,…read morefriendly and knowledgeable...

Very professional the service was great highly recommended to go to the business and try it out if…read moresomething wrong with your phone omg smartphone solution is the right place for you to go.i just love it.

Update on the iPad Pro Bad Apple failed to repair after replacing the screen leaving dead spots…read more The front camera looks as if it has 1/4" of Vaseline on it. Very fuzzy. So all in all, I gave them a very nice iPad with a bad port and now I have a working port but a bad camera and a bad screen.

I thought I needed about $300 of work and replacement parts to restore my iPhone to full operation…read more Three minutes and $20 solved the problem. This guy is amazing!

Kind, patient and professional assistance from Jerry and Tate. Questions answered, no "hard sells"…read moreso we are now T-Mobile customers with 2 new phones and a third line. Contemplating change to their wifi as well.

Jerry was very helpful and knowledge. I was immediately…read moregreeted with a smile and asked what they could do for me. This is a great team! Jerry really was friendly You can tell he loves his jobs. I was very happy with the service and my products.

Purchased a SD card for a rasberry PI. Their counter person said he was very familiar with rasberry…read morePI and told me it would fit. Got home and it was obviously way to large(never opened package) returned when i got back into town 20 days later .. while purchasing a LG monitor (screws missing) I tried to return the SD card. Manager said NO.. and said there was no way of collaborating my story (she asked know one.) I wont said she was rude but i will say she was not friendly at all. In fact just walked away leaving counter person just to look stupid. So done with this Burlington Wa branch.

Every single time I come to this store the customer service agents are very helpful and attentive…read morein helping resolve whatever issue I was having a problem with. If Michelin stars are given to retail stores like this one, it deserves a 5 Star rating, absolutely, their service to their customers is beyond outstanding. GOOD JOB BEST BUY /BURLINGTON WA