First and last time going to Sprinkles. The younger workers there seriously lack customer service skills, and honestly it feels like management or the owner isn't training them properly at all. We went in for ice cream and right away noticed the selection was way more limited than what's shown online. Then the employees acted like we were bothering them just by ordering. Felt rushed the entire time instead of welcomed. And the frozen yogurt presentation? Straight up terrible. One looked like a literal turd swirl, and mine wasn't much better. For the prices they charge, you'd expect better quality and at least decent customer service. Definitely not worth the trip. You've been warned. read more

Sprinkles - Ice Cream & Frozen Yogurt Near Me - Potomac, Maryland

Scoops are sooooo tiny and sooooo pricey. Not very friendly either. I'd rather get a frozen beverage or coffee a few doors down. There are pastries at the corner store that are much better. Not sure how this place survives. Hard pass. read more

Overpriced & poor quality. This place used to boast handmade ice cream but now it's just cheap quality brought in. It's unfortunate because I used to really like it. read more

Sprinkles puts a lot of extra love in their ice cream creations. Always cool and delicious..I keep coming back for more. This year, Sprinkles did it again, they created the cutest and most delicious birthday cake ever. We were celebrating my son in law and my granddaughters birthday. Sprinkles crafted it with gluten free ice cream, which included Moose Tracks and vanilla. They made it on a dedicated work space, so my granddaughter who has Celiacs disease could eat it. The time and customer care was Amazing. They even called me to tell me the decorations I had chosen, came from a factory that the decorations could suffer from cross contamination and we needed to select another one. That is just the kindest and most caring staff and owners ever! The cake was adorable and so delicious! I highly recommend Sprinkles for all of your ice cream cakes and more. Thanks Sprinkles! read more

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This is a cute small ice cream shop! They have one table inside available to eat at. There were not a ton of flavors but definitely all the classics and everyone in our party was happy! They have toppings as well. There is a cute shop also with fun gifts if you need. The service was quick and friendly. Helped the kids with samples to pick their favorite flavors. Check in! I didn't until after we ordered and they had a coupon! read more

Sprinkles - Ice Cream & Frozen Yogurt Near Me - Potomac, Maryland

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I've been coming to this ice cream shop since 1997. The old owner was a bit quirky but absolutely loved his customers and would go the extra mile to help you figure out what to get or not get. I met the current owner on their first week of ownership. Cold, distant and arrogant. But that has no bearing on ice cream. What does have bearing on ice cream is quality, staff friendliness and convenience. I've been outside 20 minutes to closing, and staff will lock the door and ignore patrons lining up on a hot summer night. Whenever they are open, the folks working there look miserable, as if this job was more like a juvenile detention internship than a job. No smiles, no advice and very little desire to even say hello. Now the ice cream. Its bad. You're paying a 7 dollar premium for ice cream from the Baskin Robbins reject batch. The Baskins Bad Batch, except there are no cool Star Wars franchise inspired flavors. These are experiences btw dating back to before the pandemic. It's not a friendly small town shop anymore, just somebody's money making machine. Do yourself a favor and buy gelato across the intersection at Potomac Grocer. It's fresher, staff is friendlier, and you're actually helping a small business invested in our community. Not just their pockets. read more

I was just charged $10 for a "kiddie" sized frozen yogurt ... in a waffle cone with a big hole in it. most expensive ice cream on earth.

We miss this place used to be ran by Tom. He knew how to run it and make the customers happy. Ever since it was taken over the new owner, ice cream is never the same. Not only did they lowered the quantity of ice cream, they also increased the price. There is no price lists displayed anywhere. I'm surprised that they are still here. read more

Cost is outrageous! Particularly because the ice cream is average . The store is charming and service was good. I figure they can't survive with the real estate unless they charge these prices but no matter the excuse, the product barely warrants half of it. read more

Sprinkles - $25 dollars worth of ice cream at this establishment - Ice Cream & Frozen Yogurt Near Me - Potomac, Maryland

7.50 for a kiddie cone. No joke. The owner of this place should be arrested for stealing. Also they don't post prices which makes it even more dishonest. Ok, I get it, we are in Potomac but that doesn't mean you have to rip people off. I will never come back... Service was nice but I feel bad for them working in an establishment that doesn't respect the customers or the neighborhood. read more

Perfectly solid ice cream, and lots of flavors. Lots of cute gifts too, so would be a good place to swing by if you need to bring a hostess present or something like that. I saw a couple reviews on here saying the ice wasn't cold enough. I didn't have that issue at all. Good texture, good temperature. read more

Perfect combination of overpriced and poor service. Now the young people that work in the store day to say are pleasant when they are scooping you ice cream, but if you want to pick up a pie or a cake and have it customized, they won't help you. You have to order everything 1-2 days in advance....... even when the store is completely empty. read more

Fine ice cream but erratic hours Showed up 850 and doors locked despite 9 pm closing time read more

I was often told that a happy life consisted of having something to look forward to, and today, I gained an experience I can only hope to replicate for the rest of my life. My pilgrimage to Sprinkles. This quasi-religious experience was eye-opening on many levels. My initial thoughts were, "oh great, another ice cream shop." But I could not have been more wrong. I've tasted many a variety of frozen creamy treats and sweets in my day, from frozen custard, to ice cream sundaes the size of my face! But never, in all my life, have I felt as satiated, satisfied, and enlightened by a culinary experience of this caliber. My milkshake barely lasted 3 minutes, as once a sugary drop of my treat touched my tongue, I couldn't put it down. I immediately wrote a memo to every one of my coworkers explaining this experience. I may not have a job anymore, but I do have one thing that can never be taken away: the knowledge that I have TRULY lived through the greatest ice cream experience God put on his green earth! On another note, the staff were charismatic and helpful as can be! Not only did they make me feel right at home, but they gracefully executed my ice-cream order without a flaw in record time. I also had the immense privilege of encountering the owner, who made me feel safe and sound as she escorted a problematic customer out the door! read more

I feel Sprinkles is more expensive and worse quality since the change in ownership. I have never done a negative Yelp review because I like to give people the benefit of the doubt, but the other night I spent over $30 on frozen yogurt and then they charged almost $4 for a "pup cup" for my dog. It was a breach of social norms and an indication that this once beloved community meeting place is just another business now-- and an average one at that. read more

I used to have a SPRINKLE of hope with this cruel world... then sprinkles changed their ice cream provider. It was sad when sprinkles got rid of the fronana, but I embraced the change... but then they changed it to Hersheys ice cream and this can't stand. The prices are insane for the quality and customer service. It's sad to see a place I hold so dear to my heart losing its charm. read more

There isn't much for me to say here to be very honest. The ice cream was kinda...goopy (note: I don't mean liquid/melted, it was just super pliable). I don't think their freezer was cold enough, probably because it was pretty old. Flavors were good though so no complaints on the taste, I just think they need a freezer upgrade. The selection was also pretty standard. There were a few interesting ones but the majority of flavors are your fun of the mill expected flavors like mint chocolate chip, cookies and cream, strawberry, or variations of things like vanilla and rocky road. This seems to be a mom & pop kinda shop that's been around for a while. It's definitely not bad by any means, heck the goopy ice cream could be a plus if you like that texture. So if you're in the area and just want some ice cream this is worth a visit, but I wouldn't go out of my way to try it. read more

Ok, their soft serve is like soup. seriously, upgrade your machines it's unacceptable to receive soft serve that's basically melted goop. Ordered a twist of Oreo and iced coffee, no Oreo to be found and server says oh it's in there.... um no it wasn't. Then dumps the cup into a large cup since that's what I ordered he said but didn't put in a large cup. I'm like did this fall on the floor? The help and system is discombobulated. Will stick with Dairy Queen soft serve- always consistent and $4.89 for a huge serving. Also tried the new scoops yesterday at Cabin John.... while no soft serve yet.... a much better option. The owner couldn't have been nicer and business appreciated. Lasly, the help was arguing with a customer over a kiddie cup - he paid for yet they insisted he didn't. Line out the door -- seriously. The man paid and was pissed. No wonder it's for sale.... it's gone downhill. Would not recommend. read more

(3.5) ~ good overall local ice cream & candy shop MENU: * Cookie Dough ice cream = (3.75) Good * (Milk Chocolate) CB Stuffer Peanut Butter Cup = (3.5) good & large * (Dark Chocolate) CB Stuffer Peanut Butter Cup = (3.25) pretty good read more

Lack of variety. Once popular flavors no longer sold. Staff don't really seem to care. There are others not too far that are much better.

A neighborhood favorite and "local" secret, tucked away in a little nook space around the corner of the Potomac Village shopping center. We've been going here for years, and the staff is super friendly and typically efficient (much appreciated when the place is crowded, which is often!) Great flavor choices and fantastic neighborhood hangout feel. Worth checking out! read more

Great little ice cream spot in Potomac Village Shopping Center. I had a scoop of coffee Oreo and also tried the chocolate fudge brownie. Ice cream is delicious, rich and creamy. I ordered a small and they gave me two decently-sized scoops, so even though the prices are high you get a lot for the money. They also have large freezers with ice cream cakes, ice cream sandwiches, and packaged ice cream to go. They also sell various frozen yogurts, pastries, and coffee. I'll definitely be back when I'm in the area next! read more

Great little ice cream shop in Maryland. They have loads of flavors including my all time favorite mint chip. Plenty of choices as far as sizes go and cost is reasonable. We had five people served for less than $25. Toppings galore as well. For kids they have flavors only kids will eat like bubble gum. Great place to stop on a warm summer night. read more

Excellent service. They had the patience to deal with my indecisive self thank goodness. Excellent product. I tried upwards of ten flavors and loved em all. I love this place. 10/10 would recommend. read more

Such nice accommodating staff so nice and helpful! Amazing delish stuff. Their ice cream is so fresh creamy and Delicious! Tiny bit on the expensive side but such amazing treats read more

Every now and again, you encounter a place that not only wins over your palate, but wins over your soul. For me, that place is Sprinkles. I'm an ice cream addict. I had been going to Baskin Robbins - since it was the only other Potomac shop I knew of - until someone recommended Sprinkles. Apparently the place is under new management and better than ever. Well, I don't know what it was like before, but I can say with certainly that it's now a total gem. The cones are tasty, the creams are sensual. I have gone over a dozen times in the past month - the oreo ice cream cone with chocolate sprinkles (and a cup on the side, of course) is my favorite. I'd also recommend their banana split, as well as their bagels if you're ever there during the day. But the food is just the start. The real highlight of my visits is the owner's charming son, who treats me with such kindness and attentiveness whenever I'm in there. It's very rare to find an ice cream shop employee genuinely take an interest in not just how my ice cream is, but how I'm doing. I don't know this guy's name, but he couldn't have customer service down any better. One time, he gave me my ice cream on the house simply because I had been coming in a lot. Another time, he invited me to a party he was throwing. He even offered to help my company with our IT needs! An unnecessary, but much appreciated cherry on my already amazing Sprinkles sundae. As long as Sprinkles is open for business, I will be a loyal customer. read more

The absolute worst since the new management took over some time back. They r an ice cream shop - you would assume one would have caramel drizzle or chocolate chips considering they are popular toppings. I've gone a few times and they are out of everything all the time. Used to be a great mom & pop store. New management bought it and ruined the whole vibe of the store. Ice cream used to be amazing. They've changed the recipe (or started buying from another vendor). Sad to see such a great establishment go to the dogs. The staff in the store is obnoxious too - no longer a Potomac staple. They've jacked their prices up significantly as well. DO NOT RECOMMEND. read more

This place is cute and has little gift type items - fudge, cups, candles, etc. Their ice cream sucks though. They have lots of flavors but it takes forever for the three staffers ringing up customers to work on a single order. They also don't refrigerate their ice cream properly because the few times I've gone it's a melted mess dripping over the cup and cone and getting all over your hands. And also the hands of the people scooping it as they are literally touching your ice cream. It's really gross. I wouldn't recommend. read more

After hitting a museum downtown, looked for an ice cream place enroute home. Found this place. Ice cream was fine. The guy working there tried his best. Luckily we had the yelp check in discount bc for 2 kiddie scoops, 1 milk shake, and 1 small scoop, it still cost us over $20!! Lesson learned....Don't get ice cream in Potomac. read more

Very small shop. It had a very mom-and-pop feel. I was expecting something more upscale being that it was in Potomac and I thought it was a branch of the Sprinkles that's located on M Street in downtown DC. Still unsure as whether or not it's another franchise of Sprinkles as I was really disappointed by the cupcake I got. It was red velvet with cream cheese icing and the decorating job on the cupcake seems really amateurish. I feel like I could have made this cupcake myself. I paid $3 for it and I'm a bit annoyed about that. Not at all what I was expecting. I should have gone across the street to Safeway and bought an entire box of cupcakes instead. At least they would have been better quality. read more

Sprinkles - Red velvet cupcake with cream cheese icing. Mediocre, at best. I can't believe I paid $3 for this. - Ice Cream & Frozen Yogurt Near Me - Potomac, Maryland

I brought my kids lately in the shop and they were thrilled about their ice cream!!! I could enjoyed a delicious smoothie! I've been served very quickly and the lady was very friendly and nice! I would definitely recommend this place if you are a lovers of Ice Cream, milkshakes and smoothies! read more

Really cute and great service. My group of friends and I came in for a dessert after dinner and we were pleasantly surprised that such a small space could offer so many different items. I won't even try to list them, as their listed on the website, but man there was a sensory overload upon coming in. I ended up trying the pistachio, mint Oreo, and vanilla flavors. I really liked the pistachio flavor(which wasn't artificially flavored green) and the mint Oreo (which tasted like the ben and jerrys mint chocolate Oreo). I found the vanilla pretty average as the texture was way too whipped and the ice cream melted quickly. The flavor was also artificial tasting. The price of the small cup was about 3-4 dollars which is a bit high, but it's Potomac, so whatever. read more

Sprinkles - Our three small cups - Ice Cream & Frozen Yogurt Near Me - Potomac, Maryland

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I went to sprinkles, I ordered a pup cup which was a small cup of whipped cream. This was about 2 tablespoons of whipped cream. I was charged $4.25 for this and was astonished. Too expensive! Don't recommend! read more

You won't believe this, but I've lived in Potomac since 1997 and just last year I discovered Sprinkles. This place is GREAT! The ice creams and frozen yougurts are delicious, and that's always good, but what makes this place really special - other than the fact that apparently they've been around forever - is the fact that it is not only family-owned, but they seem to be a really nice family. We were there with our infant son, and my wife asked if she could buy some milk to give the toddler while we scarfed down our ice cream. Not only did the nice man give her a glass of milk, but it was on the house! We've been back many times and will continue to support them. read more

One of my favorite places for ice cream. They have a ton of flavors available and service portions are good too. They also do have cupcakes, donuts, smoothies, etc. but I have not tried them yet. The folks working here are super friendly too! read more

Upon first walking in, I was happy that I checked yelp to find an ice cream shop after hiking the Billy Goat Trial at Great Falls. The place was the cool little local ice cream shop that others described. Then the reality of the store set in. The guy serving ice cream was incredibly condescending. I saw him do this to two separate customers, where he was being extremely difficult. One customer asked for a chocolate milkshake, and the server asked in excruciating detail what the guy wanted, when all he wanted was a plain chocolate milkshake. Then the next woman went through the same experience. She was with a little kid who just wanted soft serve. The server, again, kept asking what kind of soft serve? Tart soft serve, vanilla soft serve, frozen yogurt? It's a kid, they wanted a regular vanilla soft serve. All of this with a huge condescending tone, like the server couldn't believe these customers were so stupid to not know how to order. Anyways. So then our turn comes up. Thankfully we have a different woman serve us. The ice cream was good, somewhat chewy in consistency. But... it was $12 for a sundae + a soft serve with sprinkles. Really?! Seems kinda steep for ice cream for two. High prices, rude service, and good, but not great, ice cream mean that I won't be coming back here again. read more

Sprinkles - Ice Cream & Frozen Yogurt Near Me - Potomac, Maryland

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$4.75 for kiddie scoop in a cone! Enough said! Apart from the price, I think their ice cream was decent. As much as I would love to support ice cream shops in the neighborhood, this was just outrageously priced. The ice cream choices were good. read more

Would not recommend this place anymore! Use to come here all the time with my daughter prior to them changing management. Toppings are never available and the service is horrible. Use to be one of the best ice cream shops in Potomac but has definitely gone down over the years...such a shame! read more

This is more so about service then ice cream. Ice cream is very good. Service on the other hand... Just had the most terrible experience at sprinkles in potomac. We have been supporting this establishment for the past 10 years. I know recently it had acquired new ownership and had recently met one of the owners and her daughter and they were very nice and professional. Right now with the pandemic I hate to write a one star review however I just had the worst experience of my life. I walked into the establishment without a mask with my three children in tow. I left the store after the clerk told me she could not help me because I was unmasked. Totally not upset about the mask issue. This is my fault as it's a county law. At that point there was just one other customer who was in front of me and nobody was behind me. The clerk advised me that I have to go outside call in my order and they will bring it out to me. So I Went outside and when outside attempted to call in my order And was told that they were very busy and I had to call back in 15 minutes. I was just in the store there was nobody else in the line behind me so I would have been the next customer. At this point I was totally ready to get up and go however my kids really wanted sprinkles. I Took a quick walk around the block to Rite Aid pharmacy bought a mask and went right back into sprinkles. At that point the clerk apologized to me and said she didn't realize that it was me that called And she felt bad. So we started to place the order and at this point I ordered four ice cream's and the owner had walked in as I was placing my order and the clerk told me to speak to the owner and not to write a negative review when I told her that that's what I was going to do.The male owner that was there is not the same owner that I originally met months ago maybe that was his wife and daughter I'm not sure. He did not even acknowledge nor did he approach to see what was wrong. At this point my children are outside eating their ice cream and I'm trying to pay and run out there so they're not alone. By the time I paid and went back outside my eight-year-old took two licks of his ice cream and the two scoops he had dropped to the floor. He was crying and I needed to go back and get more ice cream. The problem here is that I walked from my house to here with my children and I only brought $40 with me. I spent seven dollars on a mask and $30 for the original four ice cream's. I only had three dollars left. The clerk told me that they are not in the business of giving free ice cream mind you the owner was still standing right there. I said I don't care just give me what you can for three dollars. Sometimes you just have to be a human about situations. Especially during a pandemic when a local family is trying to support a local small business. Good luck... you will need it. Never would I have had this problem with the original owner. He was so sweet and knew you on a first name basis. Be human first. Thank you. read more

The day was Sunday July 12th, 1997. My mother and I stole away from the deep heat of the Potomac sun, into a well air-conditioned shop. Much to my pleasant surprise, I wasn't just being treated to ice cream, but a boutique dairy bar experience I'd remember for years to come. Fast forward... the day is May 4th 2020. The world as we know it is falling apart before our very eyes, and even the strongest members of our community scour for a sign of hope and salvation. But not me, not this guy, because since 1997 I needn't look further than Sprinkles to find comfort and strength in the form of authentic frozen dairy treats and old-fashioned value. Founded in 1989 and built into a treasured icon of the Potomac Village, Sprinkles maintains its unmatched dairy legacy by providing homemade ice cream to generations of loyal locals and visitors alike. Their premium, small-batch ice cream, made with the most exceptional ingredients the market has to offer, ensures you are getting the freshest, best-tasting ice cream on this side of the Mississippi. The stiff yet supple peaks of their soft serve swirls never fails to elate my emotions and surpass the great heights of my expectations. But what's more, the skilled hands of the gentle giant pulling that soft serve lever is none other than the owner's son. Not only does he represent the family tradition grounded in Sprinkles' history, he demonstrates the kind of moxie and grit rarely found in the world today. His kind and sensitive eyes are just what the doctor ordered after a tough day at the office, and his customer service parallels the passion and pride he has for his craft. He doesn't just serve to please, he's pleased to serve, and it shows in every cone he scoops. Needless to say, the next time you find yourself in our sleepy suburban town, I strongly recommend treating yourself to this premium, wholesome, and exceptionally enjoyable ice cream experience. I guarantee you won't be disappointed. read more