poor service, the employees here do not seem to know what they're doing and will mess up your…read morevehicle. I've came here for oil changes and they tightened my cap on so tight, the next time I needed an oil change, they told me that I needed to go to an other auto shop to fix the cap that they overtightened. I also came here for new tires and they messed up one of my tire sensor that I had to go to another auto shop to have another shop fix my sensor. When I asked for another service, an employee at the register told me that they don't offer that service. I pointed to the list of services they had posted on the wall behind them which listed the service. The employees don't even know what they offer. The employees at the registers are hard to find too, they take so long to come when I'm trying to pay to leave.

I was on the interstate having issues with tire pressure. I'm not familiar with this area so I…read moregoogled Walmart Auto and made it to these guys. They were super friendly and helpful. So grateful they turned a stressful moment into a pleasant experience!

Fast service to get car on the rack. They asked the right question and provided some needed air…read morefilters. I will be back.

I absolutely can not put into words how great my experience was with Big-O tires…read more We were traveling back to Florida from Arkansas. Had some issues with trailer tires. Googled "Tires in Conway, Arkansas". Big O was the first to pop up. And from my experience, for good reason. I called and asked for a quote on 4 specific tires. The salesman, quoted me a price. But then asked me if I needed those specific tires and what I was using them for. I told him they were going on a trailer and my situation. He recommended a cheaper tire that was better for my trailer and had better reviews (I googled the tires and checked). I told the salesman we were traveling and my dilemma of needing to get back to work in Florida. From the time we pulled into the parking lot until the time we pulled onto the hwy was 38 MINUTES!!! I time everything (I is a weird quirk of mine). I absolutely can not say anything positive enough to reflex my experience. Josh was professional, courteous and helpful. Both on the phone and in person The technician (I can not remember his name but he used a Hart impact wrench and we discussed it because I was considering getting a couple of them). that did the install was awesome as well. Just very pleasant people to talk to. They could have been rude and taken advantage of me and my situation (which is what I 100% expected, but they did not). I honestly left feeling like there was hope for this country in the fact that not everyone has lost their minds. Just because of how friendly Josh and the technician were! If for any reason my family decides to move to the area around Conway, AR, we will definitely use Big O Tires for tires!!!

I took my car here for a new ac compressor in 2022. Was told that the only way to get the warranty…read morewas to get a new condenser as well. I agreed and they put it on. A week or so later, I'm back in there to get a second compressor because they overcharged it with freon and burned it up. It works again for about a week before it goes out again and I am so frustrated that I don't take it back to let them look at it until this year. Choosing to suffer through the heat wave of '23 with no ac simply because I didn't want to deal with the rude guys at the desk. I only returned this year at the urging of a coworker who agreed to come with me to attempt to get this sorted. They said that all the parts were lifetime warranty which was another reason I chose to go back. They found a leak in the system and replaced a valve as well as recharged the system. It worked. Until it started blowing hot again. So, today, the same coworker and I take my car back to get them to look at it. The guy who gives it a look this time accused me of taking it to another shop all because the condenser - that they put on in 2022 with the original compressor- doesn't appear on their records. I told him that I hadn't taken it to another shop but he wasn't believing me and essentially told me that my warranty was void. I will not be returning to this business. And I will warn everyone about this experience.

Quick to get the job, done. Very nice and knows what they are doing. Just need to brush up on the…read moreknowledge of how to get the oil change light on all vehicles. Other than that, they were great. Need to learn to also stay busy instead of talking

I'm always impressed with how professional and kind the staff is at Splash. This is why we keep…read morecoming back for our oil changes. Thank you for all of you.

My family has been using Austin Brothers to service our fleet of used cars for 20 years now. They…read morehave proved themselves trustworthy over and over again.

By far the best prices for tires in Conway. The staff is extremely helpful. Just bought my second…read moreset of tires from them.

Always honest, they try to do their best to fix the issue. If the issue continues they will tell…read moreyou to bring it in. Also the offer free flat fix.

Replaced rear Axle Shaft on Jeep Gladiator. Price quoted for labor was market rate, and they did a…read moregreat job. No surprises, in and out within the day.

I want to be as fair as I can be with my review, I don't give a 1 star lightly, but in light of…read morespending over 500.00 on a fix that never happened and as you can see, my check engine light is STILL on, I think 1 star is fair. So when I took my VW in and it was looked at, I was told a spark plug and coil had to be replaced because of carbon build up, ok....autozone checked the code for me and it said nothing about that area, but I said hey they should know better then me right? I'm just a single women who doesn't know that much about cars. So I gave them ALL of my savings I had spent 4 months saving up and THOUGHT I got the issue fixed. Literally the next day, same issue is still happening, car can't idle without check engine light blinking and coming on, it sputters when it's warming up. Autozone had said the code showed the mass air flow valve was faulty, this place NEVER ONCE fixed that issue, they in fact ignored it all together and did what they wanted. At this point, they let me come back and they do the testing for free, and tell me we can replace everything again incase the parts were bad, again they do this for free, BUT here's the kicker. They never actually did another fix and here's how I know they lied to me. My carfax shows EVERY SINGLE TIME I have work done on it, no matter how small, it's on there automatically. My carfax shows the first "fix", but it doesn't show anything else ever being done to it. Hines Service Center, not only didn't fix my issue, they LIED to my face about fixing it a second time, AND they couldn't even give me paperwork on the second "fix" either. In short, I am out 550.00, nothing got fixed, they scammed me because i'm a woman and I can not recommend this place if you are a female driver, thank you.

They repaired my vehicle just fine. A friend volunteered to run the diagnostics with his code…read morereader, so I knew what the problem was when I took it in. Upon check out, they gave me a 4-5 page list of services and repairs the vehicle needed. Okay, I appreciated the inspection because there were a couple issues I wasn't aware of. I was pleased enough with the service that we took a second vehicle in, this time with no check-engine light on. They described the repairs they needed to make, which tracked with what we knew. We authorized them and paid. We got the vehicle home with zero problems. The next day, we had the exact same problems we asked them to repair. It was almost as if they did just enough to make sure we could get it home, so we would bring it back in for further repairs. I trusted the AAA rating, never bothering to look at Yelp. Never again. What we experienced is a pattern that you can see from the other low ratings. The AAA rating means nothing. If you don't know anything about statistics, the customer surveys AAA conducts are neither reliable nor valid because they are not anonymous: https://autoleap.com/blog/how-to-get-your-auto-repair-shop-aaa-approved/.

I was told by another automotive shop that my transmission was shot, but then I brought it to…read moreStraight line Transmission. They said no you just needed more fluid and your good to go. Then I said wow, thank you. And what's the charge for that? They said nothing and to let them know how it runs. And then gave me what else that needed a to get fix with my car. Highly recommended this place. Very professional, and respectful. Thank you.

From the owner: Specializing in: - Auto Repair & Service…read more- Transmissions-Other - Auto Transmission - Automobile Diagnostic Service - Truck Service & Repair