Bought a brand new Ram truck and began experiencing serious and dangerous issues at around 3,000…read moremiles. The vehicle randomly stalls while driving, shifts itself into park, and engages the parking brake. It then struggles to restart and fails to properly charge the battery, causing loss of essential vehicle functions. This is not just an inconvenience--this is a major safety hazard. I do not feel safe driving this vehicle, and I absolutely will not allow my family to ride in it. The dealership has had multiple opportunities to fix the problem and has failed. They have blamed wiring, battery issues, or claimed they can't find anything wrong. At one point, they opened a STAR case and replaced the MGU (Motor Generator Unit), stating it tested bad. Even after replacing a major component, there is still no confidence the issue is actually resolved. I have repeatedly been told the problem was "found" or "fixed," only for it to happen again. At this point, it is clear the root cause has not been identified. Customer service has also gone downhill. What started as a helpful experience has turned into staff being rude and dismissive simply because I've had to bring the truck back so many times. Getting a loaner vehicle is extremely difficult unless you escalate the situation to management. Stellantis has been no better--refusing to take accountability for what is clearly a defective and unsafe vehicle. I am making payments on a truck that is unreliable, unsafe, and not fit for normal use. This has been a complete failure from both the dealership and the manufacturer. If you are considering buying a new Ram truck, I strongly recommend you think twice.

My fiancé's truck was in the shop at Red River Dodge in Heber Springs for 31 days for a warranty…read morerepair. Since he works out of town, I was the one calling for updates. One day, Ashley answered and said no one was in the department but that she'd call me back. I never saw a missed call, so I called again after work, and another employee said he'd leave her a note. The next morning, Ashley called and, without any greeting, immediately said, "I called you yesterday." No hello, no courtesy--just attitude. When the truck was finally ready, she left me a voicemail about needing a new battery and sounded extremely rude. Then, after she thought she hung up, she continued talking on the voicemail saying, "I don't know who this is or what she has to do with it," before realizing the phone hadn't disconnected. I had explained several times that I was the fiancé of the truck's owner and that he worked out of town, so I was the point of contact. To make matters worse, it turns out the truck did not even need a new battery after all. My family has bought vehicles from Red River Dodge since before COVID, but the service has really gone downhill over the past few years. After this experience, we won't be coming back. I understand everyone has bad days, but that's no excuse for being unprofessional and disrespectful to customers.