I will give Custom Glass for their politeness and the cute doggo behind the counter. However, they…read moreweren't in a hurry to serve me or the other customer waiting for his windshield to be replaced, so I left. Also, I was told, when I made the appointment, they do not offer mobile auto glass repairs, contrary to what their website says. I went home and called a company that could come out that afternoon while I used my WFH day to actually work from home. I can spare an hour on those days, but I waited 45 minutes in the waiting area without so much as an update.

All I can say is, "WOW!" Phenomenal service, very friendly, and GREAT quality…read more I bought a Jeep Liberty and needed the windshield replaced. I called Custom Glass and it was replaced by their mobile service in the parking lot at my job within a couple of hours of calling. I didn't even have to leave work! Affordable, WAY cheaper than Safelite (yes, I compared prices). Super convenient because of the mobile service. I will definitely use them again if the need arises.

Great service and resonably priced. Was new to Conway and took a car to another auto shop locally…read moreto find out why it was making some ugly noises. They told me it was the "whatchamahoosit" grinding against the "thingymakoop" and if I wanted it "fixed right" it would run around $800-$1000 but they will throw in free blinker fluid. ^ reasonably accurate description. Decided to get another opinion and thankfully took it to Freyaldenhoven auto. Brought it in at 8am and by 10am had a quote to fix the issue for under $150 parts and labor. Car was fixed and back at my house that afternoon. I have 5 autos and 3 of them for teenagers, every time I've needed work done they've always taken care of me and I know it's for the right price. Would recommend them to anyone who asks.

I took my car in to have it serviced and the tire pressure checked. Roger took care of everything…read moreincluding visually inspecting it while it was up on the rack. Roger is very personable, as well as knowledgeable. I would not hesitate to recommend him for all your auto needs. Just one caveat, be sure to bring cash. I didn't know in advance, so I was unable to get more services. I will get them next time since I do plan to come here again.

HOLY COW!! I picked up my Black Buick Envista (Darth) lol up this afternoon after getting ceramic…read moretint all around! It looks perfect and pretty! It feels so much cooler! I am super thankful! Thanks so much, Elite, for providing excellent customer service, knowledge, attention to detail, beautiful work, and genuine kindness!

They did a great job on several different vehicles for me. Quick work and very professionally done…read more Wouldn't use anyone else!

Dustin is very friendly and thorough! Always so polite. Thank you so much for your service.read more

AAA sent out Jim Smith Wrecker Service to assist me this evening after receiving a flat on I-40E…read morejust outside of Conway on a cross country trip. AJ literally arrived about 20 minutes or less after the dispatch request was made. It wasn't just me, but also my kids and pets, so I felt a bit stressed trying to figure out how to handle everything. Unfortunately all tire shops were closing in 5 minutes so it would require an overnight stay. AJ went above and beyond with kindness. He dropped us at a local hotel and my car at Discount Tire. (So glad this all happened only a mile away from an exit with everything needed to make this easier!) He didn't only do his job but recognized my need for someone to show they understand being human and helping them be seen when life happens. I will never forget his amazing kindness to turn a stressful situation into something so much more manageable! Thank you for making my life a little less stressful!

If you are looking for customer service and a business that values their customers, don't choose…read moreConway Collision Center. I find it no surprise that Conway Collision Center's last good review was in 2020. As a preface to this review, my vehicle was not worked on at this location. From what I can gather, I wasn't important enough or the job wasn't easy enough for them to even return my calls. I booked an appointment with them on an early Wednesday morning and spoke with someone (Todd?) about an insurance repair and additional repairs to the vehicle which I was going to pay out of pocket. I had to take off work for this appointment. Todd assured me that he was going to put together my quote, give me a call, then email me. A few days later, no call. I don't know what their work load is or how long it takes to put together an estimate so I called a few days later, was put on hold, and was told that Todd was busy doing payroll. I was told that he would call me back. Again, days have passed and no call. It has now been a week. I work in a service oriented business and to not follow up with a customer within this time is amateur. Not only that, but I completely wasted my time going to a business that doesn't value my time. My advice is to be careful booking an appointment with Conway Collision Center. Conway Collision Center obviously does not have any consideration for the customer's time. If this is how they treat people, just imagine how they will treat your vehicle. Real businesses that care, return calls, follow up, or at least have the courtesy to tell a customer that they don't want to do the job. That is just the professional thing to do and their professionalism is heavily lacking.

Wonderful service! Personal attention!! AND my new car was restored to it's glory. You cannot tell…read moreI'd been hit at all. Scott even made sure there was no wax left in the grooves and creases. I recommend them 100%

We were traveling home to Iowa when we had a tire blowout near Conway Arkansas. We called a a tow…read moreservice and they said they could get to us but not till the next day. It was 97 degrees and we were in a parking lot on the side of the road in a small town. Next we called Michael Phillips Wrecker Service and he said he could be there in 90 minutes. He was there inside of 90 minutes. Michael was polite and efficient. He took great care of our car and got us to the tire shop. If you're ever near Conway AR and need a tow, call Michael Phillips Wrecker Service! Thanks for providing great service!

I was stranded on I-40 by the Dave Ward exit with a flat tire. I couldn't get one of the lugs off…read moreand thought it needed a lug nut key. I didn't want a tow to Little Rock from there and so we ended the call. Minutes later I get a call from an employee that said he was on his way to help. Turns out that I didn't need a key, but the the threads we stripped. Mike didn't charge me anything even though I got his out of his house at 8:00 PM. I would trust these guys every single time!

My 2025 2500HD black truck, with less than 2,000 miles on it, had never been through a car…read morewash--until this incident. I took it through their wash, and it ended up with severe scratches. The pictures don't even do it justice. After exiting, I went to vacuum my truck and immediately noticed the damage. I called for a manager right away. When he arrived, he took a few photos and even admitted, "Yes, it did scratch your truck, and you can see the marks." I was told I'd get a call by Monday or Tuesday, but no one reached out--I had to follow up on Thursday. When I finally spoke with the manager, he backtracked, saying the pictures didn't look like damage caused by their car wash. I'm not asking for a full repaint--just for the scratches to be removed. But I already know that won't happen. Avoid this place at all costs! It even looks like someone else had their car scratched--I saw their pictures too.

Scratched my car, all over…read more ..but that's what happens when you don't use touchless. The vacuums were nice though...