I checked in around 7pm on a Saturday for a one night stay…read more I was not given a mobile key and my room ahead of arrival, which has been the case for every other hotel I've stayed at this year. I booked my reservation with a card that I always use for my hotels. I asked front desk to charge that card (which has never been an issue with other hotels).I was told that I needed to physically wipe the card for incidentals but I didn't the have the physical copy, only in my Apple virtual wallet. I asked if I could just use a different physical card just for incidental charge and they charge the card I booked with for the hotel reservation. The staff member told me yes. However, when I checked my account after stepping to the side, I saw that she charged me the room rate only (no incidental fee!) When I asked her about it, she said that was the "only way" to check me in and couldn't separate it. This is concerning because she had just told me it was possible. I am more concerned that when she saw she couldn't do it, she did not inform me at all. She told me that a manager would contact me if I wanted to use a different card but a manager never reached out to me before my stay ended. I can confused as to how they say they were unable to charge the card I booked with because let's just say I did a late cancellation or didn't show up... they would have charged that card... I will note that this was my second time here at this hotel and later found out (through customer service rep) that some hotels require a physical card when you stay there the 1st time but typically not for subsequent stays. I'm titanium member and she didn't acknowledge my status or tell me about the lounge access or ask me how many keys I wanted... these were all things she did for the guests who checked in after me, which is witnessed. After she was done checking in that guest, I asked her if I would have access to the lounge (which is the delta pantry). She told me yes. However, when I went to go to the pantry, I didn't have access, so I had to return to the front desk and get a new key. I also had to go back to the front desk to ask for the mobile key, which I requested when I checked in for the app. She told me she would sent it to me. Needless to say, I never got it. I also had to go back and confirm my late check out because the app only showed it as being "requested" but not granted. When I asked, she told me "I see the request" but never said it was granted, which led me to ask the follow up. At other hotels, they tell me about the hotel, tell me my late check out if confirmed, acknowledge my status, and use the card I saved on file. This check in experience was very dry disappointing to say the least; I should not have had to go back to the front desk 3 times to address issues and receive what should've been exemplary service from the beginning. Outside of the check in experience, the hotel itself was fine with no issues. I had a pleasant stay during my first visit a couple months ago as well. Parking is free, which is always nice, and they have a 2 on site eating establishments. I did get breakfast from one of them and it was enjoyable.

Delta Hotels is a Marriott property located in Durham at the Research Triangle Park. It was very…read moreclose to I-40, so it was convenient, but not close enough to hear any traffic noise. I didn't hear airplanes either. The hotel offers free parking and has a complimentary shuttle to the airport. The hotel was renovated in 2021 or 2022 when it became a Marriott property. So it has a modern style, with painted hardwood floors, clean lines, and an open shower. The room had a reusable carafe and hydration stations on every floor. Check-in went smoothly and was pleasant. I was given a layout of the hotel. The fitness room is located on the 1st floor, and the Pantry on the 2nd. I was given a card with the location of things and how to connect to WIFI. My room was clean. I checked the lotion bottle first thing, and this one was new, thankfully. The tv was a good sized and the remote control was in plastic to show it was disinfected. The tv had a lot of stations, I stopped scrolling at 100. My interest was in the March Madness games this time, but I like that there was variety. When the sun was up and light was coming in the big window, there was enough lighting. But I found it dark at night with no overhead lighting and shades on the lamps. The shower was a walk-in without a door and was a good size. I would have liked more water pressure, but the temperature heated up quickly. The hotel has a restaurant on site that I do not recommend, but if you are Platinum or above, there is a Pantry available on the second floor. It was kept well stocked during my stay with water, juice, soda, granola bars, chips, bagels, cereal, apples and a candy machine. The coffee maker was broken, though. Overall, I enjoyed my stay here and would return.

Our reservation said check in is at 3pm. We sat in the lobby for almost 40+mins waiting for a room…read moremaking us late to our event we were attending in the area. We even saw people get rooms before us who walked in after us. The receptionist was less than sympathetic about getting our room or giving some type of discount. I will be using a different hotel the next time I visit this area. This hotel was optional and we could have stayed somewhere else local. They wouldn't allow us to cancel or we would be charged, because it was same day. Pull out couch didn't have sheets, comforter or pillows. They had to "check" to see if they had it. Remote was damaged. Couldn't use all of the buttons. Let's add, if you are anywhere near the elevator, you will hear chimes all night and day. They didn't give us a wi-fi password.

We had a good experience staying overnight at this hotel…read more Entering it was a bit scary at night lol as it was surrounded by tall trees but we were able to spot the hotel easily from a distance. Parking lot was full but we didn't have any issues getting a room. Our check-in was smooth, room was clean and bed was very comfortable. Unlike mentioned in other reviews, fortunately we didn't hear any loud noises from the hallway or the next rooms. I'd certainly recommend it for short stays.

You had me at Westin bed! Was here for work recently, for a very short stay and I was exhausted. So…read morethe ease and kindness from everyone here, from the shuttle driver to the employee at the front desk, made this a very nice experience. It's not the greatest location, so when you're in an area where there's nothing to do, I think a nice hotel makes everything feel better. Like I said, I was exhausted, so as soon as hit the bed, I slept like a log. There's just something special about Westin beds. The bathroom was so spacious, as is the shower in said bathroom.... I feel like it's the kind of shower the promotes not showering alone. The hotel was clean, comfortable, and modern and what I expect from a Westin. I look forward to my next stay here.

We had a lovely stay here for baby girls birthday! The hotel is slightly expensive but it's worth…read moreit. You are surrounded by everything and can just walk to get to restaurants, the movie and target. The rooms are very spacious, clean and modern. The staff is friendly and very helpful. I love the gym and the pool area seems really nice. I'll stay again

Attended a leadership event for work Friday and Saturday and was very pleased with everything. The…read morestaff went out of their way to make sure we had everything we needed. They were so kind and friendly. The food was delicious and the conference rooms were perfect for what we needed them for. Highly recommend for a business event.

Although this is a fairly new hotel (about a year old), I was not pleased with my stay here at all…read more I'm usually an Embassy Suites girl, and this trip reminded me why. As a Hilton Honors Silver member, they do not offer complimentary bottled water. They use a "green initiative" reason about reducing plastic, but still sell bottled water for $4 each. They do have "refreshing stations" with still, alkaline, and sparkling water, which is nice--but you must bring your own bottle. To me, if guests are spending their money with Hilton, a simple bottle of water shouldn't be too much to offer. Another major inconvenience: valet-only parking at $30 per day. Since it's downtown, you really have no choice but to use their valet unless you want to hunt for outside parking. The valet team was cool and friendly, but it's still an extra cost--plus you have to tip every time they retrieve your car or tip at the end of your stay. That adds up quickly. The hotel itself is beautiful, but the rooms are very small. Tiny dorm-style fridge No microwave No iron or ironing board, only a steamer Just not the level of comfort, space, or amenities I'm used to in the Hilton brand One thing I did like is that Tempo is connected to Homewood Suites, and you can choose where to eat breakfast. Homewood Suites offers a complimentary buffet-style breakfast, while the Tempo side has a café and bar where you have to purchase your breakfast. The café staff, bar staff, and most of the front desk team were very nice--no complaints there. But overall, between paying for breakfast, paying for parking, paying for water, and tipping valet every time, this stay was more expensive and less comfortable than it needed to be. This was my first and last stay at Tempo. It's simply not my cup of tea. I'll be sticking with Embassy Suites, where I get more space, better amenities, and the level of comfort I'm used to.

Stayed for 3 nights in a 2 queen room. Clean room and good location. food places nearby like…read moreStarbucks and breakfast joint. No complaint

There are a lot of things I liked and a few I didn't like…read more Welcomed by Mariana Barry who took my info, ran my card for $20 for incidentals which I did not care for at all...if I purchased items I would want it charged to my room and not prepaid. I'm still waiting for my $20 refund from the Fairfield Inn Orlando by the airport since February...then I was given a parking permit which I had to go back out to the car with swollen ankles and hurting to place it on the dashboard, I didn't care for that either... the complaints out of the way Check-in went very well My room is clean and on the floor I asked for Smelled nice and was nice and cool. The bathroom is clean. The staff is very nice and those irritating things mentioned above were explained to me. So if you don't mind your card ran before hand, which I do, then this is a very nice place to stay. There's breakfast in the morning, coffee all day long, the lobby is clean, ample parking too. There was a personal gift bag with different goodies in it with a personal note in my name welcoming me which is nice.

Great location in Durham. Right next to a cute little strip mall featuring all sorts of tasty…read morerestaurants and close to apartment buildings and the Duke University campus and medical center. Reception employees were very friendly and accommodating. A nice bar area to get a cocktail, plus a spacious lobby featuring SBX coffee in the mornings was appreciated by this weary traveler. Clean and comfortable room with great smelling bath products. This will be my hotel of choice when visiting Durham in the future.

The hotel is notable for having a location just outside the university campus and hospital center…read more They do offer free parking and Duke is extremely stingy about parking, so this is not an inconsiderable benefit. The room was on point for the brand with straightforward, black and suffered decor and a slightly confusing shower handle. I appreciated the filtered water station they had. I don't have much use for hotel bars and other than that there weren't any enormous amount of amenities. But it is a straightforward basic hotel that got the job done.

The property has a decent size of parking lot with room for larger vehicles or trailers. Renovation…read morewas done couple years ago. You can tell that the building is aged because the elevator is slow. But the water pressure is good. The sinks and tub don't have draining issue. Here comes a list of discrepancies: 1. The towels were slightly moist, not sure if they cared. 2. A piece of hair was charismatically stuck in the middle of the bathtub wall. 3. Nonchalantly a clipped toenail was resting on the entryway floor. 4. A half used water bottle was left on the desk. Do they want me to taste somebody's body fluid? Or they are double daring me to drink it? The message was ambiguous to determine. 5. The nightstand accommodation was dated. There was no power outlet or USB ports to be found around the nightstand. It's pretty standard nowadays to have such on the nightstand.

There's a special place in my heart for Doubletree due to the times I recall my mom going on trips…read moreand bringing back their cookies. That's the sole reason why I booked this spot for my work trip. The good: - The fitness center is excellent - The rooms are semi bright and comfy - Front Concierge pleasant - Bartenders great, especially the lady ... she was a delight - East access to everything locally - The gentleman handling breakfast was pleasant and so was the other lady - Loved the origami towels and wash cloths - Sink outside the bathroom was very useful The bad: - The breakfast is not worth $21. Do NOT add it into your room rate. - They mistakenly billed me for the breakfast that I had already pre-purchased in my room package (I noticed on my second breakfast and it kept happening), cleared it up at checkout - Their billing made it difficult for my expense report - Noise: 6 of the 10 nights there were loud people in the hallways past 10:30PM and loud music thumping in the rooms near me until 12AM. I did not get really good sleep. Honestly, I was going to book here again recently but they were full. I'm unsure if I'd stay at this location again. The pricing of $185/Night was not worth it, even on the companies dime. The cookies were legit and so 3 stars for par.

Best Hotel Near WRAL Soccer Park - Hilton Garden Inn Raleigh Capital Blvd/I-540…read more If you're looking for the best hotel near WRAL Soccer Park, look no further than the Hilton Garden Inn Raleigh Capital Blvd/I-540. I recently stayed here for a tournament weekend, and everything from check-in to check-out was top-notch. This newly renovated hotel in Raleigh is not only the closest hotel to WRAL Soccer Park, but it's also minutes from Triangle Town Center Mall, Interstate 540, and surrounded by dozens of restaurants, coffee shops, and stores--super convenient if you're traveling with a team or a group. One of the standout features of this Hilton Garden Inn is their spacious, modern meeting rooms. We had a large group traveling for a business and sports event, and the Sales team was incredibly helpful in offering competitive group rates. They made the booking process smooth and hassle-free, even with our large room block. After a long day, it was great to relax in the indoor pool, and the on-site restaurant and full-service bar made dinner and drinks easy without having to leave the hotel. The rooms were spotless, quiet, and updated with comfortable beds and amenities. Whether you're visiting for a tournament, business meeting, or shopping trip, Hilton Garden Inn Raleigh Capital Blvd/I-540 is an excellent choice. The location, amenities, and service make it one of the top hotels near North Raleigh and WRAL Soccer Park. I'll definitely be staying here again the next time I'm in town!

Best Hotel Near WRAL Soccer Park - Hilton Garden Inn Raleigh Capital Blvd/I-540…read more If you're looking for the best hotel near WRAL Soccer Park, look no further than the Hilton Garden Inn Raleigh Capital Blvd/I-540. I recently stayed here for a tournament weekend, and everything from check-in to check-out was top-notch. This newly renovated hotel in Raleigh is not only the closest hotel to WRAL Soccer Park, but it's also minutes from Triangle Town Center Mall, Interstate 540, and surrounded by dozens of restaurants, coffee shops, and stores--super convenient if you're traveling with a team or a group. One of the standout features of this Hilton Garden Inn is their spacious, modern meeting rooms. We had a large group traveling for a business and sports event, and the Sales team was incredibly helpful in offering competitive group rates. They made the booking process smooth and hassle-free, even with our large room block. After a long day, it was great to relax in the indoor pool, and the on-site restaurant and full-service bar made dinner and drinks easy without having to leave the hotel. The rooms were spotless, quiet, and updated with comfortable beds and amenities. Whether you're visiting for a tournament, business meeting, or shopping trip, Hilton Garden Inn Raleigh Capital Blvd/I-540 is an excellent choice. The location, amenities, and service make it one of the top hotels near North Raleigh and WRAL Soccer Park. I'll definitely be staying here again the next time I'm in town!