1. Spring Works

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Santa Rosa, CA

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Spring Works

3.8 (133 reviews)
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Last summer I came to Spring Works because the rear wheels on my trailer had recently started rubbing on the fenders. I was told at the time that my rear axle was bent and would need to be replaced. I was not convinced the axle was bent, so I had a discussion with the floor manager to explain that if I had the axle replaced, I did not want to find out afterward that the wheels were still rubbing. I asked him to guarantee me this would not be the case, which he did verbally, so I told him to proceed. Your crew was unable to find a replacement axle, so they had one custom made with my approval. This cost me nearly $2000. When I picked it up, the rear wheels were still rubbing on the fenders. I spoke with the manager about this, and he offered to make it good. When he looked at it again, he tried to tell me the fenders were installed improperly. I reiterated that the fenders had been just fine for the first 3 years of ownership, so that was not the real problem. To make it good all he offered was to cut away part of my fender. I was not happy with that answer, but at least it let me pull the trailer again. Fast forward to this summer. The trailer has since been on two trips to Alturas, one last summer and one this summer. It has about 2000 miles on it since your work was done. On this most recent trip I noticed the brakes were acting oddly, so I crawled underneath to find that the mounting plates holding the new axle in place have completely failed due to metal fatigue. They are torn through, leaving the rear axle hanging by a single bolt. This is not due to rough use. If it were, the older front axle would show similar damage, which it does not. The mounting was inadequate from the beginning. I've spent $2000 for an axle I didn't need in the first place, and now I can't use my trailer because that axle has failed. Are you willing to fix it at no charge even though the warranty is technically expired? The answer was NO. Then ignoring all further communication. I had to take it to another shop and have it repaired for an additional $750.

Check-in area with coffee, tea, water and fresh fruit.

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12 years ago

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12 years ago

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14 years ago

Great service and reasonable prices. There my auto shop from now on and I'll be recommending everyone I know.

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11 years ago

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12 years ago

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15 years ago

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Leo B.

Thank you Craig!

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15 years ago

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14 years ago

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13 years ago

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12 years ago

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11 years ago

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9 years ago

I took my VW to Spring Works to correct a mystery suspension problem. Service was great; problem solved!! Thank you.

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11 years ago

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14 years ago

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11 years ago

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15 years ago

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Ask the Community - Spring Works

Review Highlights - Spring Works

“I highly recommend these guys for your suspension and truck lift repair and installation needs.”

Mentioned in 7 reviews

Read more highlights

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Extremely disappointing and confusing experience at Valvoline Quick Oil Change on Mendocino and…read moreCollege Avenue in Santa Rosa. When I pulled in, the employees went through the entire process. They checked my tires, checked my lights, scanned my vehicle, asked about the air filter and cabin filter, and proceeded with everything as though they were going to complete the oil change. They even got my vehicle up on the oil-change lift. Then, after going through all of that, they suddenly determined that they didn't have the oil my vehicle required. I'm sorry, but how does that happen? If my vehicle was scanned when I first pulled in, shouldn't they have known what oil it required--and whether they actually had it--before putting me through the entire process? What made the experience even more disappointing was the complete lack of effort to make things right. There was no discount, no offer of anything, and no real apology. Basically, it felt like, "Sorry about your luck. You need to leave." The manager, Beautiful, was there, yet never came back to check on me, ask if I had a problem, apologize for the inconvenience, or ask if there was anything they could do to make the situation right. Nothing. I understand that inventory issues happen. What I don't understand is putting a customer through the entire process before discovering that you don't have the oil their vehicle requires. And when you make a mistake that wastes a customer's time, I would expect the manager to at least acknowledge it and make some effort to address the situation. Instead, I left confused, frustrated, and very disappointed. Valvoline wasted my time and then basically sent me on my way without offering anything to make up for it. Not the customer service I expected from Valvoline.

Coogler's Auto Repair - Coogler's was voted best in Sonoma County in The Press Democrat and Best in the North Bay in The Bohemian.  Thank you for trusting us!

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Very easy to make an appointment. Very clean inside and a beautiful little patio to go eat outside…read morewhile you wait for your car. A place to play video games inside if you needed to entertain your kid. Fast and efficient. It was a great experience.

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Did my oil change and transmission fluid here, and it will be my last time…read more The technician told me to fill my tires to a certain number that I knew wasn't right. I tried correcting him multiple times and asked him to double check, but he dismissed me and insisted he was correct without even checking. I turned on my car and my tire pressure light immediately came on. I let another technician know, and instead of helping, he also dismissed me and argued with me for several minutes. I ended up checking it myself and showed him that what they had written down and filled was wrong. Only then did they fix my rear tires. No accountability, no apology at first--and the technician who made the mistake was laughing in the back. I had to point out that simply acknowledging the mistake and apologizing would've gone a long way instead of arguing with a customer who clearly raised a concern multiple times. Eventually they apologized, but the whole experience felt dismissive and unprofessional. It honestly felt like I wasn't being taken seriously. I've since seen another review describing a similar experience, which says a lot and you guessed it, it was women customers sharing the same concerns. Never coming back.

Spring Works - autorepair - Updated October 2026

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