Staff is very pleasant and facility is gorgeous, but resident safety seems to be low on the list of…read morepriorities. Aggressive behavior is, evidently, ignored... with residents allowed to enter other residents rooms intrusively and without permission. I am concerned for the wellbeing of my grandfather in these circumstances. You'd think if the staff at Brightview is so concerned about locking away potentially threatening toothpaste, they would be equally concerned about residents who regularly raise their voices and behave threateningly.

From the owner: Be a part of our newest resort-style senior independent, assisted living, and memory care community…read moreat Brightview Crofton Riverwalk in Anne Arundel County, Maryland. It's not just Brightview Senior Living - it's a part of a much larger planned development. You'll live in the heart of Crofton and in an area packed full of restaurants, entertainment, shopping, parks, and walking trails. Plus, our apartments and community were designed specifically with Crofton senior living in mind, featuring senior Independent Living, Assisted Living, and Memory Care!

Have nothing but positive things to say about Brightview. All of the staff are great. Everything…read moreis kept clean. Family is encouraged to be there and participate in activities. It is comforting to know that my Mom is in such good hands at Brightview.

Don't be fooled. Front desk and dinning staff are good people trying their best. The assistant…read moreliving and care is questionable. Management of care team is poor and not sure they know what they are doing. Common theme everywhere. If your love one has too many health issues they won't do well here.

My father's experience at Autumn Lake at Waugh Chapel was degrading and unacceptable. After major…read morehip surgery, he was repeatedly left in diapers. Instead of being appropriately toileted (even offered a bedpan) he was told to just urinate and defecate in his diaper until someone had the time to change it. His skin became red, sore and irritated. He was left in the same dirty t-shirt for multiple days, often without pants, and his privacy and dignity were not consistently respected during care. He was left in bed most of the time and then blamed for having trouble moving and expressing severe pain due to his hip being stiff from lack of movement. What we witnessed felt neglectful, humiliating, and dehumanizing. Staff repeatedly said he "refused" care, but our family saw rushed care, poor hygiene, and improper treatment . Even the physical therapy staff were rushed and had too many patients. He became suicidal and repeatedly asked to leave because he couldn't take it anymore. We became so concerned for his well-being that we removed him from the facility. I strongly believe he would have continued to decline both mentally and physically if we had left him there any longer. I am disgusted by what my father had to endure and would never recommend this awful place to anyone.

Beware of the Autumn Lake Center in Gambrills! My Mother was taken here for rehabilitation therapy…read moreafter undergoing open heart surgery! The rooms were freezing and as a result she developed pneumonia and COVID!! The staff there are rude and did not show any concern for the health and well being of their patients! With the exception of One nurse there by the name of Ruth! The rest of staff were unprofessional and rude to my Mother and my family!! After five days in this facility my Mother's health declined as oppose to improving! This establishment should be closed permanently!! Anita Matthews 240-398-8778

I came here to give a dance/fitness presentation and may I just say that the view at this senior…read morehome is ridiculous! I mean it overlooks the naval academy right on the water. The grounds are very nicely kept and everyone inside seemed so nice. What a cool place too, they were serving wine and beer...I've never been to a senior home that served alcohol of any kind so they get cool points in my book. When I retire and am old and alone, I'd want to go here. Everyone was so sweet and you're allowed to bring your animals!

Comments from my mother, a resident of Atria: "I love that I can maintain my privacy here. The…read morestaff is friendly and the housekeepers are very respectful of my belongings."

I and the rest of my 91 year Mom's progeny are very grateful she decided to retire from New York…read more nearly ten years ago before Mom thought she was ready for a retirement community. She chose to buy into Collington Life Care Community http://www.collington.com/ [non-profit CCRC] in [Mitchellville/Bowie, Md] in suburban Washington, D.C. Right away Mom plunged into lots of activities, planted the garden around her gracious cottage, took exercise and literature classes from Prince Georges Community College, on Collington Campus, and made friends with other active retirees and the very caring staff. She didn't partake of birdwatching, vegetable gardening, swimming, nearby golf courses, and some other outdoor activities. She chose to take on leadership roles in the Collington community and delivered Meals on Wheels. http://keepingupwithcollington.org/ When she broke her hip she was received rigorous and effective rehab while temporarily resident in the health center. When we 'made her' give up her car she was able to get to the Metro, shopping, doctors' appointments, Kennedy Center, Arena Center, and more via the Collington shuttle. When she had a small stroke she again moved back to he health center to receive rigorous rehab. Now she is back in her cottage, this time with a few hours of aides to help keep up her activities. Now as we spend more time walking the halls and grounds with her it's so gratifying to encounter numerous friends among the residents and staff who cheer on her recovery. I wish such stimulating, safe, and nurturing communities would be accessible for the growing upcoming senior population.

My very active mother, from Annapolis, Maryland, entered the Collington Community at 84, 6 years…read moreago. She lived in a beautiful cottage where birdwatching, gardening, music, walking her dog and making new friends filled her days. Using Collington transportation she had season tickets for the opera, the symphony, Arena Theater as well as enjoying many other cultural events at Collington and beyond. My 3 siblings and I fell in love with Collington's embrace of our mother and willingness to allow us to fully participate in Mother's life. In many, many ways through the years it became obvious to us that Collington valued its residents and wanted to encourage family involvement. The fabulous Sunday brunches, instituted by the head of dining services, Eli Ayoub are one of many examples. On any given Sunday one sees dozens of families, including children, grandchildren, even great-grandchildren enjoying the brunch together, feeding ducks on the lake. In these past two years, after a nasty fall, our mother was confined to assisted living. The care she received on Chesapeake was always compassionate and respectful. We grew to love each and every one of her caregivers. Again, we were encouraged to be there as much as possible. When the final days arrived our large family did vigil for a week. Instead of encouraging us to limit our visits, Eli arranged for a large hospitality tray to be delivered outside

My mother has lived in the Wellspring section of Brightview, Severna Park for over a year. Mom…read morereceived the best care & attention that my family could ever have imagined. Mom enjoyed living there. Mom's every need was addressed. The people who work there are the most warm, caring, & understanding people we have ever met. We never had to worry whether mom was being taken care of. We knew she was. There were many activities that kept mom busy & we were always included in everything that mom was involved in. We enjoyed meals with her regularly & when mom was no longer able to feed herself, there was always somebody helping her. Mom's time spent there was the best way a person could spend the final stage of their life - right up to the last day. Thank you for all that you have done. Terry B.

My grandfather lives in the assisted living section. They also have independent living and…read moreAlzheimer's care options. I remember when we first moved him in I thought the place was like a very nice hotel. They have beautiful common areas like an outdoor fountain and fireplace, a bar, several lounges and dinning areas, a movie theater, and game areas. They do happy hour for the residents where they can have beer or wine and hangout together chatting or singing. We've joined my grandfather for dinner a few times and it was always good, albeit with a lot of the expected soft textures. Snacks and refreshments are always available. They even have cookouts for some holidays and invite the families of residents. They encourage family involvement, my uncle is a certified volunteer and visits all the time and helps with programs. We often take my grandpa out and there's never been any hassle. They continue to provide excellent care for their residents.

Ginger cove has always been a great place…read more The food they serve here is like none other. I had the luxury of meeting one if there chefs Chris. Chris has an extensive background in food and creates just incredible dishes. I just wish they would allow more freedom to him to allow him to create healthy tasty dishes for the tenants and my relative that lives here.

This is a terrible place for an elderly person to live. Do yourself a favor and do not move to this…read moreretirement community. They treat the residents terribly and they will prevent you from seeing your loved one. They don't want you to see how unhappy your Mom and Pop are .

We just celebrated our tenth BayWoods of Annapolis anniversary. Our only regret is that we did not…read moremove sooner. (We were still in our late sixties when we made the move.) Since then we have enjoyed not being owned by a house and not having to cook meals (which, by the way, are quite good and, at times, outstanding) while living a resort-lifestyle on the shores of the Chesapeake Bay and making many new, close friends (both residents and staff). Many wait until a health-related item requires a move to a place where additional assistance is available. The problem with that is that they miss out on many of the benefits of a resort-lifestyle. While not planned for or anticipated when we moved, when the early stages of Alzheimer's started four years ago, we were so glad that we were living at BayWoods. I am now my wife's primary caregiver and living at BayWoods has eliminated many of the problems we would have had in a single-family home. Even with the advantages that are part of a community such as BayWoods, it is not possible for one person to fully meet the needs of a late-stage Alzheimer's patient and having the services of the BayWoods caregivers available gives me the time to take care of myself. Mike Long

VERY ANGRY about the way this place treated my Mom. Awful food. Indifferent (borderline dangerous)…read moremedical care. She was there for a week of post-surgical care after a knee replacement. She had been there two years before when she had the other knee replaced, and had a great experience. But the management there has changed. Here's the list of awfulness: 1. Food: (Mashed potatoes AND scalloped potatoes in one meal? A "reuben" sandwich made from 1 slice of meat on stale, hard bread? C'mon.) 2. Noise: They put her right next to the laundry room. They did laundry at 4 a.m., and the washing machines banged against the wall, keeping her awake. She requested they do laundry at a different time, and they did that for one day, then went back to doing it at 4 a.m. 3. They refused to stick to the plan of medications her orthopedic surgeon had prescribed. They changed medications and dosages, sometimes without even discussing it with her. When asked about it, they became defensive and said "we know better than the surgeons." 4. Apathy: it would often take hours to get anyone to respond to her simple requests. She was there six days, and asked multiple times for hangers so she could hang her clothes in the closet instead of having to bend over each time she needed an article of clothing from her suitcase. They never gave her the hangers. 5. Worst of all, after 6 days of this misery, she had had enough and wanted to be discharged. They told her she couldn't be discharged because she was anemic and needed a blood transfusion, and then sent her to the emergency room in an ambulance. Once at the ER, the doctors there told her she was NO WHERE NEAR anemic enough to need a blood transfusion, and told her she was fine. The ER docs said she should probably go back to Baywoods to finish out her week stay. They called Baywoods and Baywoods REFUSED to take her back, claiming she had left without being discharged. But THEY were the ones who told her she had to go to the hospital, because she was in grave danger from the anemia!!!! The ER docs said they see this at poorly-run facilities: if a patient questions the care they are being given, the staff tries to dump them on the emergency room just to get rid of them. There are other terrible things that happened to her during her stay there, but for the sake of my mother's dignity and privacy I am not going to describe them. DO NOT put your loved ones in the power of these awful people.