Service by this company has been tremendously helpful during a tough time for our family. I can't…read moresay enough about how the professional staff has guided us through the decisions on amount of care needed by my father and the types of care. The caregivers were on time, capable and friendly. Most importantly, the staff fulfilled their promise of helping us figure out the insanely complicated steps of getting my father's long-term care insurance company to cover costs. I cannot say enough good things about this company and its meeting of its promises. Please note that they offer two types of caregivers: contractors and staff. Don't be cheap and pick the contractors. Pay the minimal extra, and you will get huge benefits of support from the professional staff.

They were very professional , kind and caring . They took great care of my mom! Everyone was very…read morecourteous and called back and answered all my questions .

We have worked with Independent You for close to four years now and expect many more years of…read moreservice. They always strive to assign caregivers that are absolutely compatible with their clients. Mary Beth and Jo Anne are quick to resolve issues. Their scheduler, Ruth, is sensitive to the client needs. Their accounting is spot on and their references to outside services that maybe required are definitely high quality. If you have any questions about their quality, I welcome your direct messaging.

My elderly parents live in Centreville, while I'm out in California, and as my father's dementia…read moreincreased, I was afraid that I wouldn't be able to find the right kind of care to keep both him and Mom at home. But then I found Independent You. Independent You has been so terrific with finding the right carers, responding quickly to any problems, and working with me while I'm on the other side of the country, that I can't imagine how their service could be any better. From the first meeting and establishment of the care plan for my father, I knew I was in capable, professional hands, and so their services have proved so far. Dad has been thriving under their care, and I have especially appreciated their efforts to make sure we have the same set of rotating carers, which I know has been difficult during Covid times. Having Independent You's assistance for my parents has made it easier for me to sleep at night - at last!

Adult Companion Care (ACC) provided seamless professional, reliable, loving, and personal home care…read moreservices for our family at a time when we needed support. Within one hour of a late night online request for help (for our 92 year old father) from various agencies, a personal response (rather than computer generated) came in from Jim Lindsey (President/CEO) who suggested connecting by the phone the following day; that conversation the next day was the second huge encouragement for us as we sensed genuine interest, empathy, concern and understanding of our situation. He set up an initial home visit assessment/evaluation, and this turned out to be a wonderful experience because there was no sense of feeling rushed or pressed. In addition, everything was clear and transparent. Afterwards, we had some weeks before our need for in-home care, but we could call ACC at any point before services to have additional questions answered or to update needs or changes. From speaking to various team members, it was clear that this company worked as a respectful and well-coordinated "family". Our close-knit family is very involved in the care of our 92-year-old father, who has a good number of chronic conditions and medical/health issues that need to be understood in order to care for him properly. Complete and careful body care/hygiene, good nutrition and prevention of illness or other conditions were important for us in our short-term need for services, but much more of our concern was our father's mental health and sense of feeling secure and understood by someone outside of the home. Our mother, 88, who did not herself need physical services, nonetheless, needed someone who could reassure her and who would be sensitive emotionally to both of them, in addition to doing things she could not do for my father that required special skills. From the first time we met Fatmata, the certified nursing assistant assigned by ACC, we were immediately impressed and reassured. She was a perfect fit for us, and my mother shared that it was like having one of her daughters around. We are four sisters and one brother who provide care for our parents. In other words, the caregiver needed to fill in for over a week and take care of a man who was under the observation and love of many family members. In ACC's complimentary hour of orientation/training, the daughter, who is a nurse, was impressed by Fatmata's manner as she was exceptionally intuitive, observant, and attentive with a high level of sensitivity and compassion. Although there was some initial adjustment for my father because he was missing his regular daily caregivers, after a couple of days, he was genuinely thanking Fatmata for her help. We are deeply grateful for Adult Companion Care and their dedication, personal care, and willingness to work with us to find the best support for our father so that he could remain comfortable and safe at home. With heartfelt thanks, the Duerbecks, Macks, Greenes, Olsens, and Swailes.

After working with Adventist, Visiting Angels, Synergy, and Right at Home, ACC Family was a breath…read moreof fresh air. The schedulers are incredibly patient, kind, and HONEST about what they can and can't do, which was such a big change. They also have some truly world class caregivers. There were some bad ones too, but in the end there were two people (Queen and Libby) who were simply incredible and were such a blessing to have caring for Mom. They have a relatively small pool of staff who can do lifting / transferring, but the ones they have are mostly good. They definitely tried to match our needs with their people, and as we provided feedback the matches got much better. They didn't have enough staff to provide full 24/7 care but worked with me as I filled the gaps with private folks. When they saw a snowstorm coming they would plan to have someone stay there for 2-3 days to prevent caregivers from not showing up due to bad road conditions. I have to subtract one star just for some of the bad caregiver experiences, and because billing turned out to be a bigger hassle with them than with other companies, but if I had to recommend a home care company in the DC area to someone else, it would without question be this one.

They are amazing people. They are reliable and honest. Nothing bad to say about this company. This…read moreis one stop shop service!

Never ever use this company- I was forced into it to leave the hospital. Care is bad, they don't…read moreshow up or take care of you. Overcharge like crazy NO NO NO

First of all everyone I met working for Exceptional Home Care are very friendly and very…read moreknowledgeable. They are experienced, they care and they are helpful. My sister is getting eye surgery for cataracts soon, and the staff is able to take her to her appointments AND do the necessary care in the home and shopping. They are wonderful people!

When my Dad was sick, we had a series of home health care workers taking care of him. One or two…read morewere wonderful, most were somewhat less so. I wish we had known about Exceptional Home Care then! Genet Bersoma, the owner, makes sure that each person she sends to my Mom's house is a caring, careful, professional care giver. We find her employees entirely trustworthy about showing up and taking care of business while they are there.

DO NOT rely on this agency for quality care or consistent coverage for someone you love. My only…read moreregret is not writing this review sooner to warn families but it has taken about a month to recover. We hired them earlier this year and went through 3 caregivers in 3 months, finally deciding to terminate the agency after the last caregiver quit their agency because they weren't giving her enough hours (which they tried to pin on us). They have a major employee retention problem and I do not believe they properly vet their employees before hiring them (i.e. no background check, in-person meetings or calling references before they send them to clients' homes). We dealt with significant difficulties, including: (1) inexperienced and unprofessional caregivers; (2) caregivers showing up late for shifts or not showing up for shifts at all; (3) unprofessional administrative staff who are terrible communicators -- one would call both caregivers and clients multiple times in a day without leaving voice-mails and when I decided to terminate after citing problems with their agency he sent me a response that he thought their agency was "perfect"; and (4) the agency's inability to find coverage for shifts or replacement caregivers when there's an issue.

I contacted a number of home care agencies for my father's home care. We settled on Nurse next Door…read moreNorthern Virginia.The person that cared for my father was kind, caring, competent and professional. We couldn't have asked for better.

We have worked with Fortis for greater than a year now for my disabled daughter. Owner David has…read moreshown himself to be a truly caring and engaged care manager. I can contact him any time when needed and he promptly handles any concern. Nothing is perfect, so when a caregiver hasn't quite "fit" with our needs, he has carefully chosen another attendant with an eye to my daughter's daily needs and experiences. The attendants have been caring individuals, and with good communication all directions, everybody understands what's needed. I would choose Fortis again and recommend them.

Fortis Healthcare Services came through for my family and provided the necessary care for my…read morefather. I was notified 72 hours prior that the agency I initially contacted was unable to provide services for my father. I was referred to Fortis Healthcare Services and their team immediately swung into action and made the process very seamless for me. They were able to provide the necessary services for my dad at home and are extremely detail oriented. It gives me peace and joy to know that my dad has a team of support staff that are caring and meeting him at the point of his need. I highly recommend Fortis Healthcare Services as a true partner in care.

My son's support coordinator contacted Assured for respite care for my adult son who is autistic…read more The care was for one day so that I could have an urgent medical procedure I was told to contact Assured and I spoke to the contact person. She asked me to call her the next morning. This was on a Monday and my procedure was scheduled for Thursday. I did call her the following morning and she said she would call me later in the day She did not call me even though she knew I wanted to schedule a time on Wednesday for the caretaker to make a home visit and meet my son so I would not have to leave him in the care of a stranger By 630 am Wednesday morning I was 24 hours away from my scheduled procedure and emailed the support coordinator that I could no.longet longer wait to be contacted by Assured and had made other arrangements. At 3:25 pm that day I was contacted by Assured from the parking lot of my building for a home visit that had never been scheduled and that I was no longer available for. The woman from the agency raised her voice to me and was argumentative but still expected to be let into my home. It was a traumatic experience for me just 24 hours before my procedure and a heartless way to be treated. I had to give this review a star in order for it to be posted but what they really deserve is a giant X.

Assured is a wonderful service oriented provider filled with a staff of caring, loving, dedicated…read moreprofessionals. They have been working with my daughter for well over a year and she has made tremendous progress under their direction. She is well taken care of and I could not recommend the folks at Assured more highly. We are so grateful for their dedication to, and support of, my daughter.