1. Comfort Keepers

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Rockville, MD

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Comfort Keepers

4.9 (17 reviews)
Open • Open 24 hours

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Response time

40 minutes

Response rate

100%

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Recommended Reviews - Comfort Keepers

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11 years ago

Helpful 9
Thanks 1
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Oh no 2

1 year ago

Helpful 0
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47
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31

2 years ago

The CNA has been very patient with our difficult family member, and arrives on time. She tries to engage. We are grateful!

Helpful 1
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2 years ago

Helpful 1
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Oh no 1
Photo of M.E M.
0
36
1

4 years ago

Business owner information

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David G.

Helpful 1
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Photo of John L.
0
14
15

8 years ago

Helpful 3
Thanks 1
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7 years ago

Helpful 1
Thanks 0
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Oh no 0

6 years ago

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David G.

Helpful 1
Thanks 0
Love this 2
Oh no 0

11 years ago

Helpful 0
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9 years ago

Helpful 0
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11 years ago

Excellent care and exceptional caregivers - great job Comfort Keepers!

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Photo of D L.
49
24
5

8 years ago

Helpful 2
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7 years ago

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David G.

Helpful 0
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104
53
38

9 years ago

Helpful 0
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10 years ago

Helpful 3
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10 years ago

Helpful 0
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9 years ago

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Review Highlights - Comfort Keepers

“Ani showed up at the hospital to meet with me to discuss my needs, and Ani and David were both helpful.”

Mentioned in 3 reviews

Read more highlights

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Hebrew Home Of Greater Washington

(4 reviews)

My uncle has been at the Hebrew Home of Greater Washington since November 2026, and we are…read moredispleased with the level of care he is receiving. A few specific issues: * He is supposed to receive "rehabilitation" (physical therapy) every weekday. As best we can tell, and from what he reports, it rarely happens. We're going to look into billings to see if they're charging for services not rendered. * We get the runaround whenever we ask about his care. For example, when I ask about him getting "rehabilitation" services I get different responses from different people at different times. Most recently I was told by the charge nurse that it's not her domain so she doesn't know anything about it, that I could talk to the people in that department if I see them, but she doesn't know how I can contact them. She doesn't know a phone number and she doesn't know if they have email. * His prescription glasses have been missing for the past two weeks. The empty case is still in his room. No one on staff knows anything about this. I was told that they don't touch his glasses, only he touches his glasses, they're not even allowed to touch his glasses at all. He's bedridden, so I'm not sure how they could've left the room if only he touched them. * He is never dressed. Every time we visit, no matter what time of day, no matter what day of the week, he is wearing just an undershirt and a diaper. We've bought all new clothes for him, so he has pants, shorts, sweatpants, and sweat-shorts all hanging in his closet. They've gone untouched. * Staff isn't taking him to the bathroom. He has two urinals hanging from his bed. These spill, so the room always smells of urine. Yesterday was the worst it has been. It appears he had to empty a urinal into the trash can next to his bed. *Whenever I suggest contacting staff (to help him to the bathroom, to empty a urinal, to help him make a phone call, to help him turn on or off the TV, etc.) he is very opposed to doing so. He implores me to NOT bother them. He genuinely looks scared. Why I gave 2 stars, not 1... on the positive side: * He gets a fresh cup of water every day. Staff writes the date on the cup each day. * Staff changes the lidocaine patches on his knees each day. They write the date on these too. In summary: We do NOT recommend the Hebrew Home of Greater Washington.

Where do I even begin…read more.. The level of care we've experienced has been deeply disappointing. Nurses frequently sit in the hallways on their phones or chart for long periods, yet little to nothing appears in the patient portal. Calls to the nursing station often go unanswered--even when messages are left. Patients are told to stay in bed due to fall risk, but then made to wait extended periods for assistance to the bathroom. When help doesn't arrive in time, they're then chastised for accidents. That is not care--that's neglect. Communication is vague and frustrating. "We can call the doctor" seems to be a standard response, but that doesn't mean a call is actually made. Doctors stop by infrequently and provide minimal updates. Meanwhile, families are left in the dark. Overall there is a troubling lack of urgency or accountability. Discharge has been unnecessarily difficult to coordinate. Physical therapy itself has been a bright spot, but it's limited to about an hour a day, which doesn't justify the broader experience. If you have a loved one here, be prepared to advocate for them daily. Ask questions, follow up constantly, and don't assume things are being handled behind the scenes. This has not been the level of care we expected or were led to believe we would receive.

Assisting Hands Home Care

Assisting Hands Home Care

(14 reviews)

Mom has Alzheimer's and I'm her primary caregiver; we live together. I've used 3 different agencies…read morewhen I needed additional help. My experience with the first two agencies was frankly terrible, and it drove me to put in a LOT of effort and time into finding individuals I could hire directly. But when my own knee surgery resulted in a short-term need, it seemed a good opportunity to try another agency. I'm so glad that I did! Assisting Hands is now part of my long-term strategy for making this care arrangement work as long as it possibly can. A geriatric care manager -- in a position to know about many different agencies -- recommended Assisting Hands to me. From the start it has been a significantly different and better experience than working with other agencies. They are large enough to truly have their act together, yet small enough to be incredibly personable and accessible. Their caring, responsiveness, flexibility and efficiency are truly fantastic. They get the big important things right: they ask smart questions and truly listen to your answers to try to find people ideally suited to your needs; they have a large pool of truly qualified people to draw from; they work really hard to have one caregiver cover as many of your requested shifts as possible even when it's a non-standard, changeable schedule; they don't pressure you for more hours than you need, nor pass you from one administrator to another every week; they don't artificially jack up prices when they hear desperation in your voice or shame and blame you when a caregiver doesn't fit your needs. They also get the secondary details right: they are always reachable, their response time is incredible, their nurse does an intake in the least obtrusive way possible and even then only when required by Maryland state law or the tasks involved, caregivers can login via an app that utilizes GPS for an efficient time card system, they can help with longterm care insurance reimbursement, and paying invoices is a snap online. I really couldn't ask for more. They get my highest recommendation...and my continued business!

Steve is awesome and his staff are so good at helping us manage our difficult elderly relative…read more Highly recommend.

Comfort Keepers - homehealthcare - Updated November 2026

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