This is tough for me to review, since I'm not the actual resident. But, I can share my experience…read morefrom my own point of view. One of my parents is a resident now, and they have been in both the Assisted Living and (currently) the Cottage units (the latter being for memory care). First of all, I have to share my praise about the entire staff. I haven't met anyone there yet who didn't say hi or wasn't helpful. Everyone so far has been so wonderful to work with. They are understanding, helpful, engaging, and they seem to really care about their work. It makes a huge difference. The care provided appears to be top notch. I can't be around 24/7 of course, but the resident is doing very well physically, much more so than before arriving here. They even said the food is much better than they expected! The facility was very helpful in answering all of the questions I had, plus... many more that I didn't know I was going to ask! This whole process was all very new to me, and they understood this. They were patient with me and went out of their way to make us feel at home and at ease. So far, it's been a relief and a tremendously positive impact on our entire family.

From the owner: Life at Spring Arbor of Crofton is about "how you live," enabling our residents to live life to the…read morefullest. At Spring Arbor, residents enjoy an engaging and active lifestyle that promotes independence and wellness. It is our goal to keep our residents involved and linked to opportunities in the Crofton area that will fulfill their interests and needs. Residents have many opportunities to participate in a variety of life enriching activities and events designed to stimulate the mind, body and soul; from word games, art activities, book clubs, to one of our signatures Wise & Well fitness exercise class. Contact us to schedule a tour!

Beware of the Autumn Lake Center in Gambrills! My Mother was taken here for rehabilitation therapy…read moreafter undergoing open heart surgery! The rooms were freezing and as a result she developed pneumonia and COVID!! The staff there are rude and did not show any concern for the health and well being of their patients! With the exception of One nurse there by the name of Ruth! The rest of staff were unprofessional and rude to my Mother and my family!! After five days in this facility my Mother's health declined as oppose to improving! This establishment should be closed permanently!! Anita Matthews 240-398-8778

It's been a good while, but I swore I'd never use them again. Really can't remember the reasons…read moreexactly,. But I was miserable there.

Yes I love this place and I absolutely love the staff. You want to know that your loved one is…read moretaken care of and is in good hands. I have no doubt this is the place you want them to be. I love their dinning area, sitting areas and definitely the movie room. So many festive and great activities your loved one can partake in. Smiling faces and positive energy always brighten everyone's day. Nicola Hall is a great Director, who genuinely cares about your loved ones. Great quality of care.

From the owner: Arbor Terrace Waugh Chapel offers quality assisted living and dementia care in Maryland's…read morebeautiful Gambrills area. .

Beware. And do your due diligence before placing your loved one in this assisted living facility…read more There are a lot of bells and whistles, false promises about the care. My mother was in the assisted living area and she only lasted 3 weeks. The care she received was negligent. She had 1 bath during that time of the promised 1 bath a week and her medications were always late or forgotten and she was ill due to the negligence. Laundry was not washed and she was not checked on frequently as they proclaim. As her daughter this was very disturbing. I found I had to call several times a day just so she could receive her meals. If I was not present on a daily basis I am not sure what would have happened to her. My advise is to do your research, talk to the residents and family members. Two other families moved out prior to our move stating the same concerns.

I took a tour of this assisted living community as a possible option for respite care. The staff…read moreis very knowledgeable, welcoming, and friendly. All of my questions were answered. The facility itself is beautiful. It reminds me of a resort. The dining area is visible from the lobby and a birthday celebration for a 101 year old resident was going on when I arrived. The residents, who were in attendance, looked like they were happy to be here. I toured the entire property and two staged units. There were 3 levels in the assisted living units. I visited 2. There is also a memory care unit on a secured floor that I did not tour. This place is definitely a contender. for my loved one. I'm hopeful that the quality of care is as impressive as facility!

This company came thru for me at very short notice. Sue provided superb pre and post-operative…read moretransportation required by a medical practice. Reasonable pricing and reliable service.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

This place is a joke . They have been reducing food to save money , yes the people pay ridiculous…read moreto live here and they are barely fed food. Management is lazy and boss all caregivers who do everything for nothing. People left in diapers alll night , morning shift comes in having to start marking diapers just to prove to management and the owner what's going on because they do not care. It is all about money here. They do not care about the people. They have reduced the amount of caregivers just firing people for no reason they just fired the two best people who care about these people like family because they start asking questions about previous deaths of patients who have fallen many many times and they lie about it to the family members I'd be getting autopsies done. They allow them to sit without underwear in their poop and get it all over chairs the manager sit on their butt they don't answer phones or answer doors. They make the caregivers do it all. They just boss everyone around. They barely pay these people enough to even survive on this place needs to be shut down all of them Matter if you're paying that much money to live in a place like that it is no different in care as a state-run one. I regret ever telling my customers to bring their family members here if it's the last thing I do I will get them all to remove all of their family members. Some it's too late for.. This place needs to be under investigation. This woman Donna pool should not be allowed to operate any type of assistant living place ever. Basically starve these people to save because they are not in the right mindset to tell they leave over 13+ people most of them are hospice care for one caregiver to bathe feed, change do it all alone which is illegal cause heck if the managers are gonna do anything and they allow med techs to sign off on medical forms . You are not allowed to sign off on medical forms when you are not a nurse, they know you're not allowed to but Donna allows it because again it saves her money. I have contacted some very high ups in Advocacy for the state of Maryland. When people try to speak up on behalf of these patients they get booted in the state of Maryland, they don't have to have a reason apparently .They also have these patients crawling out of windows all the time getting in and out of their beds all throughout the night when they're not supposed to be walking falling non stop hitting heads .they need help because they do not have enough help in there because she doesn't want to pay for it. Just remember when you go in there to do a visit and they act like they're so involved with a patient who are playing games And they act like they're so nice and funny that's all an act. It's all fake. They do it so you will bring your family member in there so they can make boat loads of money off them and they love to get hospice care because they make even more money. The more handicap your family member is more money she makes off them. This is not an assisted living ,This is a nursing home. If these people knew exactly how their family members were cared for or lack there of they would be removing them immediately The next time your family member is told that they fell or they're all of a sudden sick or injured or in the hospital. I'd be finding out why open an investigation these people fall daily several times a day When they're supposed to be helped up but because they don't have enough help in the management again sit on their butt and order everybody to do everything when they know what these people make and how hard they work. They make the caregivers three meals a day different meals for different people. This place doesn't even have a chef. That's how cheap she is she she makes the caregivers have to cook all the meals for these people clean the whole place bathe them do everything while the rest of them sit on their lazy butts and they wonder why so many of these people fall And when your family member is dying and you're not able to be there they don't care or sit with them when dying

This is the worst meal so far. The eggs are liquid, frozen and tasteless. I was given sour milk…read moretwice and two sour coffee creamers. Speaking of the coffee. It is undrinkable. I asked for some information on the coffee and i never got it. The food on the whole is barely mediocre, not as described in their brochure. The rooms are hot or cold because there is one thermometer for 4 rooms. The Ac In the PT gymn is lousy. Too much humidity because of a stop-gap portable AC that draws humid air into the room. It even has a bucket to hold the condensate that has to be emptied by hand. I have to use a comforter from home and wear a jacket at times. I was here 3 years ago and nothing has improved and the food has gone down hill. I hope News Week reads this because they are wrong. I doubt that they have ever been here or interviewed any patients. The 5 star CMS rating they tout is based solely on statistics. "Critics and industry experts have pointed to potential flaws in nursing home ranking methodologies, including those utilized by Newsweek and the Centers for Medicare & Medicaid Services (CMS), which form the foundation of these rankings. Common criticisms center on the reliance on self-reported data, lagging metrics, and the failure of rankings to capture daily care quality." Strange people come and ask personal questions that do not have any thing to do with health care. Either make the facility match the advertising or make the advertising match the facility. GP

These place is ran down, nothing up to date, food not on menu served, specific diet is not followed…read moreand the staff is rude, no help, and they try to be nasty to residents that they think is incompetent, luckily my mom is not and is her for the therapy only, but looking into a transfer there is only about 3/4 staff members that show any kind of care .. even with medication they just hand in a cup and not say what they are taken they just give and walk away. These people do not need jobs that care for people, the way they talk to patients like they nothing, some do have families and this is not ok

My aunt stayed at Golden Arms Assisted Living to give me and my father a break for a month so we…read morecould travel. She was not happy to go and trying to find anything to complain about. That being said she was not able to complain about this place. She said I quote "the house was clean, the staff was very nice and the food was excellent." Before we chose this place we called about 30 assisted living locations and this place was not only priced fairly but goes the extra mile to make sure their residence are taken care of.

Golden arms is a gem. The management and staff love the work they do. They really enjoy working…read morewith the elderly, and as a result provide very valuable personal care. This ultimately is worth much more than typical " memory care" programs in the big assisted livings. If you like intimate high quality caring places, I can't speak high enough for this place. The food is wonderful, not comfort food, and is catered to my moms taste and is still home made and fresh. The accommodations are just like home , and are very clean and recently remodeled. The rates are also as reasonable as can be found anywhere in the county..