Another trifling facility/company! If you are self-pay, steer clear of these people. Would give no…read morestars if that was an option. This place was recommended to me from the hospital my mother was being released from for sub-acute rehab services. I went and toured the facility. It looked and seemed nice to the naked eye but the bogus business practices showed me what time these people are on. Its all a money grab and no integrity whatsoever. This facility has rehab and longterm care. While I was there I asked about longterm care because I knew the next step would be to bring mom home and attempt to care for her or place her somewhere that can care for a dementia immobile patient. So I give the hospital coordinator the green light to work with the ALH coordinator. ALH sends me a 15 page application to see if my mother will qualify for medicaid or financial assistance (She has medicare - private insurance). The application wanted all of my mother's account numbers and amount in them, they wanted me to sign over her SSA checks directly to them, and set up AHC payments for her care all before ever seeing a price list of any sort. Context, I told these people up front that we would be paying out of pocket because she has assets and will not qualify. That was met with MAJOR resistance and because of it, they held up the hospital discharging her to their facility for rehab. Again, the application is for longterm care, insurance would cover the rehab. So for over a week Im going back and forth between the facility and their billing office in NY simply requesting a fee list of proposed services to cover longterm care so I can budget what expenses will look like. They repeatedly told me they dont have a fee list (I sat on the phone with them while somene named Layla argued with her manager about fees). Note that with each person I spoke to, the basic daily room fee changed 3 times proving my point of wanting a simple list in writing. I explained multiple times that Im not showing them my mother's assets without knowing what their fees are. What's protecting us from them just making up new fees when they see what she has? These people told me oh we wouldnt do that. Guess they thought I was stupid because I refused. I asked multiple times, why they would treat a self-pay patient like this. "That's just our policy." Scammy to say the least. ON WHAT PLANET does a facility not have a set fee list of services. They finally sent something over with TWO lines on it. Nothing speaking to what else would be needed on a day-to-day basis, just room fees. BOGUS. So again, I refused to send the application back, and they refused to accept my mother for even rehab. Insane!

Extremely abusive in every sense of the word. Was sexually abused and disregarded for 2 days…read morewithout food or water and without a toilet. Do not go there, even if you hate someone to not bring them there. I called 911 twice after being assaulted and they drugged me. The third time I woke up in the hospital. Absolutely do not go there. If they could get a-10 in Stars I'd give it to them.

This is the worst meal so far. The eggs are liquid, frozen and tasteless. I was given sour milk…read moretwice and two sour coffee creamers. Speaking of the coffee. It is undrinkable. I asked for some information on the coffee and i never got it. The food on the whole is barely mediocre, not as described in their brochure. The rooms are hot or cold because there is one thermometer for 4 rooms. The Ac In the PT gymn is lousy. Too much humidity because of a stop-gap portable AC that draws humid air into the room. It even has a bucket to hold the condensate that has to be emptied by hand. I have to use a comforter from home and wear a jacket at times. I was here 3 years ago and nothing has improved and the food has gone down hill. I hope News Week reads this because they are wrong. I doubt that they have ever been here or interviewed any patients. The 5 star CMS rating they tout is based solely on statistics. "Critics and industry experts have pointed to potential flaws in nursing home ranking methodologies, including those utilized by Newsweek and the Centers for Medicare & Medicaid Services (CMS), which form the foundation of these rankings. Common criticisms center on the reliance on self-reported data, lagging metrics, and the failure of rankings to capture daily care quality." Strange people come and ask personal questions that do not have any thing to do with health care. Either make the facility match the advertising or make the advertising match the facility. GP

These place is ran down, nothing up to date, food not on menu served, specific diet is not followed…read moreand the staff is rude, no help, and they try to be nasty to residents that they think is incompetent, luckily my mom is not and is her for the therapy only, but looking into a transfer there is only about 3/4 staff members that show any kind of care .. even with medication they just hand in a cup and not say what they are taken they just give and walk away. These people do not need jobs that care for people, the way they talk to patients like they nothing, some do have families and this is not ok

The facility is kept clean. Her nurse was great. Some trifling person kept stealing my Mom's…read morepersonal needs products. After the 4th time, I reported it to management. They didn't address the theft, they just offered a solution.

After posting my original review, the facility publicly responded encouraging me to contact them to…read morediscuss my concerns further. I did exactly that and reached out as instructed, hoping to finally receive answers, accountability, or at the very least a meaningful conversation regarding my grandmother's care. Unfortunately, I received no response, no returned phone call, and no follow-up despite my efforts. This lack of response only reinforced the concerns our family experienced throughout my grandmother's stay: poor communication, lack of accountability, and disregard for the concerns of patients' families. It is deeply disappointing that even after publicly acknowledging my review and inviting further discussion, there was still no effort made to genuinely address what occurred or communicate with our family. Families dealing with the illness or loss of a loved one deserve compassion, responsiveness, and transparency. Sadly, our experience continued to fall short in all of those areas.

First the staff is very rude. When you tell a family member I can't help you because that's not my…read morepatient. That is never the answer. The roaches are insane in this place. Visiting I stepped on at least 10 roaches in 20 minutes and nothing is being done about this. Clothes and personal items go missing any nothing is being done about it. I don't not recommend this place.

My issue with this facility is not regarding the level of care, but rather anything to do with…read moretheir business office (not the one on site, but their main office in NY). The entire process has been painful, and time consuming because of their incompetence. They have overdrawn my mother's account not once but twice resulting in overdraft fees due to their mistakes. They have neglected to enter important documents into their system, and they have repeatedly given me wrong information. Save yourself the hassle, find another place for your loved one.

This morning I popped up at this location to inquire about a tour. I met the front desk specialist,…read moreDetria, who was so pleasant. I also had the pleasure of meeting Noely and Diamond, both of whom took the opportunity and time out of their busy day to meet with me and acclimate me to the services Autumn Lake provides. Noely asked detailed questions regarding my mom and her needs which was greatly appreciated. I was met with such warmth, kindness, and patience from the team. This facility is OUTSTANDING and the lobby mirrors a hotel. My sincerest apologies team. I could've saved you all time by advising that my mom required hemodialysis, but it was such a pleasure meeting the three wonderful ladies. I can tell that they are passionate about their work and care. Noely took the time to reach out to a sister facility that could accommodate my mom's needs and I am forever grateful. She gave me such reassurance which is invaluable for caregivers. I would encourage anyone in need of care for a loved one to come in and visit this facility.

Visited a patient at this facility today and was disappointed to see how raggedy and worn the…read morefacility/furniture appeared. But I think what was most disappointing/concerning was the appearance of the lunch that was served to the patient. Appeared totally unappetizing and inedible.......really just a plate of maybe mashed sweet potato (?) or carrots(?) and potatos (?)....didn't appear to be any protein and some broken up crackers??!!! How is this acceptable? The two staff people I encountered during my 2 hour visit seemed very pleasant.

Beware of the Autumn Lake Center in Gambrills! My Mother was taken here for rehabilitation therapy…read moreafter undergoing open heart surgery! The rooms were freezing and as a result she developed pneumonia and COVID!! The staff there are rude and did not show any concern for the health and well being of their patients! With the exception of One nurse there by the name of Ruth! The rest of staff were unprofessional and rude to my Mother and my family!! After five days in this facility my Mother's health declined as oppose to improving! This establishment should be closed permanently!! Anita Matthews 240-398-8778

It's been a good while, but I swore I'd never use them again. Really can't remember the reasons…read moreexactly,. But I was miserable there.

It is my hope that this message is received my anyone that's considering placing their love ones…read moreinto this facility. There's many good and outstanding employees there, but they're being silence by silence by the nursing supervisors that are lazy and incompetence. This facility is being operated under the guideline of race and discrimination, or one can look at as reverse discrimination. There's a heavy occupation of African employee supervisors in the management staff. So all the bad habits, incompetence, negligence performance commit by African staff is covered up by the African administrator, the African director of nursing. While the piss poor behavior of the African staff is condone and covered up by the African management staff, this same management and supervisor treat the African American staff like dirt as if they're beneath the African employees. it's the typical operation that's ran by nepotism, favoritism. Please, seek out other facilities before chosen this poorly ran facility, they're collecting checks from Medicare, social security, and Medicaid and giving nothing in return other than the lowest quality care one can imagine.

Great care at Bradford! Ms. Gloria Jackson, you are simply awesome!…read more Thanks for the great care you provided! You will be sorely missed! Ms. Cedrena Veney, you are the bes! Top notch, quality service is what you provided. Both you ladies deserve a huge raise. Bradford is certainly fortunate having you all. Will miss both of you!

If I could leave no stars I would.. location in pikesville is absolutely horrible!! How is this…read moreplace still open. I truly believe that they know in a lot of cases that families at times are in a rush to find a facility that they end up choosing them not knowing what it's like.. this place is dark inside, hallway smelled of urine staff were just not professional... and i going to post on every platform I have!! Elderly and ill people don't deserve this!! They have family that will fight for them

do not put a loved one here for any type of rehab !! awful. luckily we went to check it out first…read moreand decided from the second we entered the small hallway that we had clearly seen enough. staff not wearing masks. boxes all over entrance. staff just plain rude. nope!!!

do not take your loved one to autumn lake summit park. i cannot describe the lack of care, the…read moredisgusting food, the lack of experience of the staff. the smell takes your breath away. they just care about the money.

The people that work here are kind. It takes a special person to work in a rehabilitation…read morefacility. I cannot imagine what it's like to live/work at a rehabilitation facility. I imagine it's like being a kindergartener or a kindergarten teacher. With care you get what you put in. If you give it your all with the help you're provided then you will get better. If you decide to let yourself go and sink then that will happen too. A facility can't force you to get better. We are thankful for the amazing staff that help this Post Acute Care Facility run smoothly.

The physical therapist staff are excellent as one would expect from this type of facility, food is…read morenot always the best as far as amount served, I don't expect the same serving as at a 4 star hotel but a grown man who is recovering an injury needs adequate nutrition. The floor staff are very good most of the time.