Sometimes going to the your carrier store is a drag but the customer service at this place is that…read moregood that you don't even dread it! They were supper helpful and have some awesome inventory as well.

The young woman in the front was very helpful and expedient with getting my phone replaced. Would…read morerecommend this store over my usual wheeling location. Don't forget to ask about your plans options. Let me know a ton I wasn't explained at the other location.

I went in with my mom, and they treated her as if it was their mom. They asked to see if we need…read moreto switch plans but told us we were grandfathered into a better option. It's nice that they weren't trying to upswell just to make a sale. Bought some accessories just cause they were very pleasant to deal with. Got the iPhone 14 (wasn't in stock elsewhere).

Had perfect service and purchases there for several years. Upper management trashed this and is…read morecontinuing to mismanage and degrade the store. Too bad the employee work hard and are kind.

TV box would not power on. Troubleshooting via website was a bad experience, eventually told to…read moretake the box to the store to exchange. A customer service rep met me at the door and when I mentioned I needed an exchange, Alex promptly retrieved a replacement box and sent me on my way within 3 minutes of my arrival. I visited the store around 1:30pm on a Tuesday - perhaps lighter customer traffic at the time contributed to the expedient service.

I went in to try to lower my bill . A rep on the phone actually lied to me and said I would get…read moreDisney plus and Hulu free , which wasn't the case . The person in the store had me do a zoom call with a virtual assistant - why couldn't they help in the store ? All in all covert frustrated with Xfinity and lack of customer service.

Stopped this AM as my cell phone had no internet.. Thought…read moreneeded a new cell phone.. Umar was friendly & polite ... He opened my cell phone & spot checked for issues. He found a data app turned off. Internet watering 110% now. He showed me how to check for any issues in future. Umar was great & highly informative!!!

100% reccomend my homie weston and victor. they r legit rlly helpful and nice. 10/10 experienceread more

Easy install. Friendly service. The mobile app is very user friendly and has fantastic…read morefunctionality. Service was quick and they walked me through the installation and mobile app.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

It was time for a new phone. I decided to go to Xfinity right when they opened at 10 AM on a…read moreThursday to avoid crowds. The store opens at 10 and I arrived at about 10:02 - there was a line checking in. There were about a dozen people in front of me. The wait wasn't terrible but was about 30 minutes. The store associate who worked with me was pleasant and knowledgeable. I told her what I was looking for and that I wanted to trade in my old phone. I was given a fair price for the trade-in. The iPhone couldn't be discounted although I did try to negotiate. Not sure if the manager could have done something, but I chose just to move ahead. The process to get the new phone took about 20 minutes. At that point, you are brought to another area where you wait for someone to help you activate the new phone and transfer the contents from your old phone to the new one. I waited about 20 minutes for that store associate to help. The phone needed to update it's operating system, then switch to the transfer process. This took between 30 and 40 minutes. I added a few accessories since I had a 50% off accessories coupon. At that point, the second associate I worked with asked if the first one had gone over my bill with me. No, she hadn't. This associate went through my bill and found a way to save a few dollars a month and add services. I chose not to do it then and got the offer in writing so I could return to the store another time to take them up on it. Overall, the store associates are knowledgeable but vary in the level and quality of service they provide. The waits are too long - especially since some store associates were milling around not helping anyone. That isn't a good look for any business.

Absolutely disgusting people, couldn't get a 5 years locked deal on internet service I saw it…read moreonline for $70. Rebeca Quinones was trying to get me a $60 for one year deal nobody was asking her for. Then Francisco the manager was giving me a deal I pretty much already had it. I called Xfinity and got the deal over the phone. Zero stars from me. Shame on you Xfinity Schaumburg store!

Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the…read moreservice was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience

Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to…read moreComcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't.

I have been struggling for years with the internet and Verizon in my part of McHenry, IL E-vergent…read morewas recommended to me by a neighbor in my Homeowners Assoc. The process to make contact was very efficient. Within in business day, I had someone make phone contact with me and schedule and appointment and installation. Install cost is very inexpensive. I coordinated this with my Wi-Fi tech advisor for my home .E-vergent's tech showed up right on time and got to work immediately. Within a few hours I was operating and in business throughout my home. I work at home, so my internet connection is extremely important. I highly recommend E-vergent and have already recommended them to my other neighbors. Here are some more pros (there are no cons): -- System in place for two weeks now and works flawlessly, even in a snowstorm. Line-of-sight-system -- Unlimited data (HUGE advantage) --Very fast download speed --Very consistent performance - no slow downs at any time night or day --Performance over Verizon is 180 degrees better (I dropped Verizon) --Extraordinarily affordable compared to Verizon, AT& T and others. Cable not available in my area. Just as well so I do not have to put up with Comcast. I am very happy with E-vergent and would highly recommend

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

Never in my 54 years have I experienced such truly awful customer service - not just completely…read moreunreasonable, but insulting, threatening and damaging. From the very beginning of our correspondence weeks ago right through to today, their tone has consistently been highly unpleasant and confrontational. They have sent me a string of emails telling me I am a liar, bullying and threatening me in numerous ways. These emails have not just been due to one person having a bad day. Multiple people at the company have threatened and insulted me day after day. What started all this was that they charged me for a hosting service that I never received and at the time of the charge they knew they could not provide me with the service because I had already migrated all my domains away from them. I gave them good warning that I would dispute the charge with my credit card company if they did not remove it. I did so and my credit card company found in my favor and did a chargeback. Their response has been remarkable. First, they say they have sent the bill to collections. Second, they have repeatedly promised they will take me court - not just one suit but two: one for "defamation" and another for "fraud" for lying to my credit card company. Third, after finding out I am an ethics professor, they said they would lodge a complaint with the "administrative department" of my university about my unethical conduct. Not only have I been entirely honest but I have repeatedly tried to move past the insults and threats to explain my perspective to them. I even sent them summaries from chatGPT and Google Gemini explaining why the chargeback was justified. They were never willing to consider my perspective, and were instead extremely aggressive and insulting. As an illustration, instead of responding to the points I had just made, one email began "Blah Blah Blah You are a liar and a thief Ethics professor who teaches not to lie but does it himself YOU ARE A HYPOCRITE." The last email I received was just one line long: "Have fun staying in collections !!!!" They are holding to the line that their terms and conditions say I had to cancel before the renewal date in the way they specified. It is true I didn't do that. I never claimed to have done so. It doesn't matter. Not only did the circumstances provide more than sufficient reason for my credit card company to do a chargeback, but charging for a service you know you cannot provide amounts to deceptive billing. The charge went though automatically, so I don't hold that against them. However, their refusal to remove the charge is clearly unethical. In addition to their appalling conduct in communications with me!

Stay away from these unprofessional scammers. Their invoice notices for my upcoming 3 year renewal…read morewent to my spam inbox and went unnoticed until they charged me today. So I immediately contacted them and asked them to cancel my service and refund me as I was not interested in the substantial price increase or another 3 years of service. Their response was that I was given two renewal notices and that I had signed an agreement for auto-renewal (back in 2014) and that they would refuse to cancel my service and refund the $200 that was charged to my card, despite my request literally happening hours after they submitted the charge. After insisting they won't refund and cancel the service, I informed them I would simply dispute it with my credit card company, which I did. Then they promptly said they would send it to collections and tack on their legal team fees to the debt I apparently owed. Then they canceled my account and can no longer access my account and will be charged for 3 years of service I'll never receive nonetheless. This is bad business. Period. I could see being reluctant to refund a charge days, weeks or months after it occurring, but this was literally on the exact day of the billing cycle. Stay far far away from these scammers who don't know what good business is. I have already filed a complaint with the BBB and now looking into filing a complaint with the FTC as it seems quite a few people are having similar predatory billing issues. I HIGHLY recommend folks contact the FTC and their state Attorney General regarding this company's shady business practices.

If you live in the NW Suburbs and you need Verizon hardware or customer service, this is the place…read moreto go to. The sales reps here are friendly and attentive and will not hesitate to explain all of your options before you make a decision. In my case, I needed a new screen protector for an older phone that is not supported. Instead of being blown off, they suggested I either contact the manufacturer or they could look in their local stock. I chose the latter option. When they told me they did not have what I needed, they did recommend an outside kiosk to remedy my need. This is Service 101. In the short term, this Verizon location did not get my money. But in the long run, they get my future business and possibly business from other people that read this review. And it is service like this that makes me stay with this Verizon.

Just to be fair my complaint IS NOT about this location, it is about trying to get my 85 year old…read moremother's FIOS fixed: she has no internet, no phone service and no television service. She lives in NJ and I live in IL, so I can't just "pop over" and try to help her. My mother uses her land line to talk to all of her friends, the internet to send emails, and she watches the news and her favorite shows on the TV. Without her phone, internet service and the television she is cut off from the community of her friends and the rest of the world. COVID has isolated her enough, however, VERIZON has her COMPLETELY cut off from the rest of the world. She says this problem has happened to her four or five times in the last few years. Certainly sounds like FIOS service in Nj isn't very reliable. She called us this evening absolutely at her wits end, she says she has spent HOURS on the phone calling Verizon and can't has not been able to get her FIOS problem fixed. My mother gave us all of the phone numbers she has used to call Verizon to get tech support. It took my wife 30 minutes just to get onto a waiting queue to get tech support. Hold times are approximately 1hour, wow, Verizon apparently really does have an unreliable system if they have that many people calling for support. As of the time I have gotten to this part of my complaint, my wife has already been on hold for over 30 minutes, with no end in sight. So VERIZON, what does my 85 year-old mother who lives alone, and isn't really tech savvy, need to do to get this problem fixed?