I give two stars instead of one because I feel that the ladies who check you in were AWESOME! They took good care of me when they noticed that I was not feeling good, and always after that made sure I was comfortible while waiting for my sessions. I give two stars to my therapist, whom I thought could have had a better "bed side manner" , but what I was very surprised and disappointed about, what that every time I came there, which was for 6 weeks, my sessions were only for 20 minutes, yet my insurance was billed for an hour each time. I was told to report this by my doctor to the insurance company because they are billing under fraudent circumstances. I have not decided to do that yet. I plan my schedule around that hour,,,, it should have been honored. Needless to say, I was not improving, and my doctor sent me elsewhere. I have been going to the second place now for two weeks, and have made a ton of progress...my therapy session is scheduled for an hour, and that is the service I get... for an hour! I would not recommend this Spooner. read more