Knee PT was fine there and I liked who I delt with…read more One person there seems very immature and says insensitive things to elderly customers walking in- during one of my appts- one elderly gentleman came inching in with his walker to do his regular Pt it seemed like. This younger guy who is apparently early 30's knew his name & had the gall to say, "I bet I'm in worse shape than you as he is tossing a football in the air and then shoots a washcloth into a hamper like he was shooting a basketball... and the elderly gentleman seemed very put-off by his comment and said- yeah I doubt it how old are you and he proceeded to say he was early 30's... And the older man scoffed and kept inching his way past him using his walker... Very distasteful. I'm glad I never had to work with that person- I would have requested someone new or this review would be way worse. I went a handful of times this summer and did a lot of Pt I was used to before moving to this area.... I was playing in a summer basketball league and needed the extra support for my knee and therapy to help me recover between my practices and games. I referred my mom there and I also took my teen son there- who has been going through a growth spurt forever it seems and while playing competitive basketball, he's gotta maintain proper form doing things and support his active body as it's growing with Pt moves to help strengthen his core to support his high impact training. We saw another person- Jeremy and he was helpful and patient with my son. Took his time and we got a printout of moves for him to continue before/after each practice and game. We also did cupping on his lower back. Which helped his muscles recover quicker. I'd recommend him for sure! Great bedside manner! Thanks Jeremy!! They also did scraping on the backside of my knee where my tendons were getting really tight. It helped a lot but man in the moment it HURT!!! Wow! My son's basketball coach and my fellow teammate also went there this summer and she has had major issues with her Achilles and they scrapped that as well so she could keep playing g with us. After wasting soo much time since about 3pm today and now it's 4:18- I finally have a $9.86 bill handled that they had left on my account... Apparently I'm supposed to get a free hat for my referrals but- keep the hat- handle the $10. Like come on... The front desk girls couldn't give the proper info needed to make the payment on the automated system and then she hung up on me and proceeded to call me back claiming the call was disconnected. Yeah... right. I don't buy it. Just let James know how they need to make their payment system more seamless and their offices should KNOW how to direct a customer to pay their bill with a reference number- not the statement number. Like what I had to deal with. They have a lot of elderly people there and I highly doubt they want to sit on the phone playing g phone tag and dealing with automated systems just to pay a bill that the actually office who treated them for-couldn't handle themselves. I bet far less patient than myself. Take note corporate. Had I not had to deal with all that- they would probably be 4 stars... because of the younger guy with dumb comments to clients that everyone on the open apt floor could hear loud and clear.

Jamie is my therapist and she is a rockstar! She is extremely thorough about The steps we need in…read moreorder for continued (with improved) mobility! Communication is everything to me and Jamie and her team work diligently for my physical and mental success!!

The best PT I've been to! They're all super nice and knowledgeable. I personally saw Courtney and…read moreshe helped me out so much with my foot pain. They also made sure I got all my exercises down so that I can continue my treatment after I finish up my appointments.

I can't say enough positive things about ATI. Their customer service is second to none, and Brenda…read moreis truly a phenomenal Physical Therapist. If you want to be treated right, taken care of well, and healed properly, ask for Brenda!

I had my first appointment with Dr Moore today and I can't express enough on how the appointment…read morewent. Dr Moore was the 4th orthopedic doc I have seen for my hip and I can finally say I finally found the right doctor. He is a flat out the most professional, knowledgeable, straight shooter I have ever dealt with. Even though I was a 20 year Navy Combat Corpsman and have an in-depth knowledge of what is needed he kept it simple and straight to the point. His office staff Especially the manager Ashley are the best. They were short staffed today and were apologizing for having make me wait like 15 minutes past my appointment including Dr Moore. That is unheard of in the medical environment today. I will have to have my hip replaced and this is the the Doctor that I want doing this. He has outstanding training, knowledge and ability in his field that in my opinion is unparalleled in the Phoenix Metro Area. I just wish I could give them more than 5. Folks check and research your orthopedic doctors for procedure's they do and I can pretty much guarantee that this is the place you will end up at.

Recommend stay away due to poor front desk help. Scheduled as new patient. Called to let them…read moreknow the insurance they had listed for me was incorrect. The two times I called went to voice mail. They returned my call about procedures, but did not return call about incorrect insurance. Arrived for my appointment and suggested I sign waiver and that new patient was $250. Never saw the doctor.

I didn't feel very comfortable there I was not happy. Every time they showed me something somebody…read moreelse showed me a different way really need more guidance and the way they show people how to do the therapy

Extremely unwelcoming and very weird staff. Standing in My personal space and after backing up to…read moreexpress my concern he advanced in a way that led me to believe that having the staff work in me would bring concern and anxiety. Had no answers and assumed that I needed insurance for an assessment. I get it, but it took a few to get the simple answer. $130 to find out what they can do. Just not the place for me.

I am 52 years old ... I've been seeing a chiro since I'm ten Years old. When moving to Arizona,…read moreI asked for many recommendations and each one I saw was very disappointing. Chiropractors out here feel like an insurance scam. When I found Dr Hoffmeir that changed. He is so good. He really knows the body. They spend a lot of time with you .. they have a physical therapy area and order a ton of options in getting you back to feeling good

Dr. Nielson and Dr. Hofmeir - besides being great guys, are exceptional doctors who listen to their…read morepatients, have mastered their craft , and are great guys to boot. About this time a year and a half ago, I was limping in (sideways, crooked, and with painful spasms) to West Valley Wellness and Rehab with a bad back. About that time, I was visiting the hospital about once a month due to horrible, debilitating back spasms. My doctors, general practitioner, and a host of other current and potential doctors, surgeons and medical professionals all concluded that I should get used to "Pain Management". For you n00bs, that means ""lots of medicine". And the pharmaceutical companies rejoiced!! Unfortunately, I have a job that requires me to be alert, so that wasn't an option. Rather than mask the pain, I wanted to heal the injury. This is a philosophy shared by West Valley Wellness. What got me interested in West Valley Wellness and Rehab was they have a procedure called "Manipulation Under Anesthesia" (MUA) that I read about and wanted to see if I was a candidate. I qualified, and over several months, this gave me the physical ability to work out and build my core, muscle base and get confidence to get back on my feet for longer periods of time. It didn't hurt, and I have more mobility now than I had when I was 20. Long story short, I came in broken and am now doing great. At West Valley Wellness, not only did I train, but I just ran my first Mud Run with 3 other patients in November 2013 (It was a 5K). When I first arrived, and for years prior to that, I couldn't walk two blocks down my own street. Dr. Jason Nielson - at least in my view - is a true lifesaver and I continue to see him regularly for help with working out, getting "cracked" (adjusted) and when I have trouble with my back. That, and his staff cares. They're friendly. The facility is clean. Out of about 6 places in the West Valley that I've visited, this is the only one that has shown results. I recommend them and .. well, maybe I'll see you there.

Amazing staff, great services. I didn't have to wait long for my appointment and it was easy for…read morepaperwork and insurance coverage. Definitely worth coming here for any chronic pain, I've been coming here for a year now for my back pain and the doctors really helped aligned my back into shape and took all the aching away from my lower back. Don't miss out to check out this place! It's just amazing and worth it.

I have only great things to say about this place. Not only are they professional, they care and…read morelisten to my needs. I have had chronic back pain forever and with their treatment have had positive outcomes. I will continue coming here and I highly recommend.

I can't recommend them enough! I've been going to Alex for over 18 months…read more His practice is very sports medicine centric. He wants what is best for you. As an example, he has given me exercises to do at the gym. He has even gotten on the floor showing me how to do them. He cares about his patients. I get adjusted every 2-3 months or more frequently if I've been traveling a lot. I have moved around the country for work and out of the 12 + chiropractors I have used routinely, Alex is the best! The office is clean with modern adjustment tables. He is not a salesman or ambulance chaser. If I leave a message it is returned the same day. I can't recommend Dr Alex Swartz enough. He has a small growing practice and is NOT a large "in and out chiropractic mill."

I rarely leave negative reviews, but this experience has been incredibly frustrating. I have called…read morefor four consecutive days trying to schedule an appointment for chiropractic care, and no one answers the phone. Worse, no one has returned my calls either. At this point, I genuinely have to ask if the only way to get help is to physically walk in and speak to someone. That should not be necessary in 2025. What makes this even more disappointing is the contrast with the glowing reviews. I reached out expecting the excellent chiropractic care and customer service everyone talks about, only to feel completely ignored instead. If communication is this difficult before becoming a patient, it does not inspire confidence moving forward. I hope management sees this and improves their responsiveness, because right now, the experience does not match the reputation at all.

Office staff is very unprofessional. They are your frontline and represent your whole office. The…read moreway they treated my parents as if they were dirt was awful! Girl on the phone said her name is Ophelia. She downright said, "no doctor will see you if you've been operated elsewhere" ummm what? We were given a referral to this office. Glad you showed your true colors right off the bat. But If that's how your patients are treated from the get go... who knows how the rest of the time might have been. Avoid this place you will be mistreated by the office staff.

So I had to see the spine surgeon at Abrazo yesterday. His name is Dr. Vernon, his PA's name is…read moreCatherine. Her assistant was amazing. She was amazing and everybody in that office is wonderfully helpful and courteous. I can't say enough about them and I know that's not a lot but I'm exhausted and tired. I have a fractured spine from a doctor taking me off Prolia, and never putting me on anything else, they use the term that there's too many to count. What does that tell you. Obviously they say it because I don't want you dwelling on it but they all did a wonderful job.