Natasha is the sweetest and so good at what she does! No wonder she has been in the beauty/skincare business for so long. So thankful to have found her and can't wait to keep going back! read more

Natasha is a brow expert who does quick, painless threading, at a great deal. I first found Natasha through Yelp, after years of plucking my eyebrows and wanting to try threading. So, full disclosure: she's my first threading experience, and I don't have much else to compare her to. She was originally in downtown Mountain View, but has relocated to Old Middlefield in recent years. She immediately helped shape my brows, and always keeps them in check every 3-4 weeks. She's so good she even knows if I have had them plucked by someone else, or had to try to manage them myself in a pinch when I wouldn't have time to come visit her. Her online booking system is super easy, and even though it is a small business, she is set up to accept credit cards, and is always trying different customer loyalty programs. She is usually running on time, and might give you a call if you're running late yourself--so I would suggest doing the courtesy of trying to be there at your appointment time. Brow threading doesn't usually take more than 10 minutes, absolute max. Her spa is small, simple, not the most private, but for a quick threading job, it does the trick, and I don't mind at all. She is very down-to-earth, very honest about what's going on in her life, and definitely wears her heart on her sleeve. You're not going to get that big business corporate customer service feel here, the place is cute but casual--so if you don't mind a real person with a real life going on doing your brows and want a good deal, then Natasha is definitely your gal. read more

I don't usually take the time to write reviews, but I find it unacceptable to stay quiet this time. This is for people like myself who heavily rely on reviews for selecting service providers/products. Natasha is not an average beautician! I was at denial when she first introduced her techniques and products; but man I was wrong! After just a few visits, my eyebrows are so healthy looking with such a perfect natural shape. Even in my twenties I don't recall them this nice. Last night on a whim I decided to do one of her bio peels; I have done peels before but this is different! I cannot believe my own skin! Am I looking at a photoshoped image of myself or is this really the mirror? read more

Natasha has been my go to eyebrow threader for years. She always does a fantastic job, and now is adding to that by keeping everyone safe with extra precautions. Everyone is required to wear a mask, and natasha wears both a mask and shield. We all must wash hands right before entering, and I see her sanitizing and putting fresh sheets between visits. I'm so thankful for natasha for putting everyone's health first! read more

I've never been to the salon, but Natasha occasionally comes to my office, so she's done my eyebrows a few times. She always does an excellent job of taming my eyebrows, her prices are reasonable, and she's great chat too. If I were in MV and needed an in-person eyebrow session, this is where I'd go. read more

I've been going to Natasha now for over 2 years, and I still love her! Threading is still painless & quick with great results. A friend of mine does threading, too, and complains that her lady has cut her before; that's never happened to me. They're also really good about getting back to me for appointments, even last-minute requests. Overall, I'm a very satisfied customer, and I couldn't be happier with her services =) read more

Natasha is the best!!! I started seeing her in April for brow threading. She took the time to explain her technique and how it would take a few months to get the shape that I wanted. I appreciate her transparency and the fact that I only have to see her every 4-5 weeks for threading!! In the past, I had to get my brows done every 2 1/2 weeks. If you live in the neighborhood I highly recommend booking an appointment with Natasha. read more

Although I wasn't aware they are by appointment only and don't have regular business hours, she still took care of my eyebrows. She recommended to read about her method of finding your natural brows and not over threading. Will definitely be back to help get my eyebrows back to their natural shape. read more

A little difficult to find but worth the $8! Straight and to the point took 8 minutes. Yea it's in a small room with a computer and desk but who cares for $8 and a job well done. Yea she asks you to pull parts of your face to help her get those tight spots but it's worth it. It doesent hurt until 10 minutes after you leave, that's when i felt the stinging but it was worth it! Great job, great price, and fast and to the point. $8! I used to pay $30 at a salon for waxing that would make me break out. Threading is the way to go! read more

I found Natasha through Groupon. For me, first impression is everything and that woman NAILED IT to the wall! My caterpillar eyebrows now stand out as good looking as ever. I did not break out from her threading methods. Yes. There are different threading techniques, and the one she follows happen to allow me to walk out looking dazzling every time. I definitely recommend visiting Natasha and get a quick thread session! read more

Spool Me Rotten - Skin Care Near Me - Mountain View, California

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HIGHLY RECOMMEND!!! I have been a client of Natasha's for over a year and it's been rewarding to my eyebrows and now my face (received my first facial yesterday). She is open to questions and super knowledgable!! read more

I go here only for eyebrow threading and they have always come out amazing. She really takes her time, and she is careful not to take too much off. I have been reeling from a botched eyebrow job in NYC a year ago (I realize a year is a long time to resentful-- but it was traumatic!) and I wouldn't trust anyone else :) read more

This review is soo overdue! Natasha is absolutely amazing! My eyebrows have completely been on point ever since Natasha helped shape them perfectly! read more

I am new to the area and had a full face threading by Natasha today. I walked in without an appointment... and they were so sweet and accommodated me even though they don't take walk ins. I've been threading for years but this is the first time that I literally felt no pain at all. Her technique is gentle that is just felt like the thread was just softly running against my skin. She also gave me advice on how to get my eyebrows growing again. Great experience and super adorable spa!!! I will definitely be back!! Make sure to make an appointment read more

This was my first experience with threading. Yes, Natasha has 17 years of experience with threading, and she will also tell you there aren't a lot of good threaders out there. The 2 stars are for: 1) Her threading is pretty painless 2) She speaks perfect English - from my understanding, most threaders are not necessarily so fluent. I took off 3 stars for: 1) my left eyebrow is now higher than the right - as it was my first appointment, she said she would only "clean things up", but I know that beforehand my eyebrows started on the same horizontal plane and now they are not. I've been filling in the gap with eyebrow pencil. 2) there are 3 spots under my right eyebrow where I bled, and those spots are still apparent after 2 days - hopefully, they won't scar. 3) customer relations - I sat on a towel which was had something wet on it, which she explained as antiseptic and apologized for, but it was still a bit gross. I also didn't feel like she listened to me when I told her I didn't want anything too angled, but instead proceeded to tell me "how she works." I don't think I will try threading again, if she's considered one of the more meticulous ones out there. read more

Natasha was very informative and knowledgeable. I told her that I was using retin-a and she was able to speak to me about how to protect my skin and not clog my pores more. I've gone twice now and will continue to go to her because she keeps my brows looking groomed and natural without thinning them out. read more

I've been seeing Natasha for almost a year now. She's been the first (and probably last) esthetician I'll use for threading. Though I never have had threading before her, I am extremely happy with her work/the outcome. My brows do not look abnormally shaped or thinned; she has a good eye for such proportions on the face. She also does different facials and treatments, some which I've tried and would recommend - microdermabrasion, high frequency and hot stone treatments, and specialized ayurvedic facials. Natasha has been very open and understanding to my skin's needs. Furthermore, I find her very knowledgeable about olive-/darker toned skin as her recommendations (for facials/treatments or product) have proven positive for me over the course of the year. Also, her prices are relatively low to other estheticians I've seen or have considered to see. I would totally recommend Natasha and service. read more

I'm confused by what just happened... After reading some Yelp reviews, I decided to give this place a try. I let my eyebrows grow out a little and all I wanted was a little clean up/slight arch under the brow to make it less like a sad caterpillar. It took me awhile to get an app't, so I was really ready for clean up by the time I got in to see Natasha. When I got there, she told me that she didn't do shaping (wha? isn't selective hair removal using thread considered "shaping"?) and she wasn't kidding. She didn't touch a single eyebrow hair! Not a single one. Instead, she zipped off some invisible peach fuzz above and between my eyebrows which didn't need to be touched, and which resulted in red pimple-like scabs for the next 4 days. I left there wondering what I'd just paid $10 plus a $3 tip for.....had to go get my eyebrows fixed someplace else. What a weird experience. read more

I am new to threading and went to Natasha three times. My brows looked great after, and it was not painful. But I've decided not to go back to her. The first time she told me to come back in three weeks. I went back in two and a half because my brows were growing out and looking crazy, and I had a wedding to go to. She told me how I needed to really wait the full three weeks because some hairs were still too short to thread. The next time I went back after four weeks and then Natasha told me on how I really needed to come in sooner because my brows were now too long, and she would now have to re-shape my brows. I thought, I can't win. She also seemed annoyed when I didn't remember how to position my fingers to stretch my eyelids. I finally thought, why am I paying for someone to lecture me, when I can get a lecture from my mom for free! read more

I trust no one else to make me look super sexy. I have been threading for years and gone through the ok the bad and the ones that made me look ugly. Natasha is by far THE BEST threader I have ever had. She gives me a shape that compliments the shape of my face, not just random thinning. She is also a makeup artist and knows a lot about skincare. She is really good with appointments, I can usually get one within a day or two after I call. By the way, I drive all the way from SF to see her. read more

Natasha is the only one I trust to treat my eyebrows right. I've been to many threading salons and she actually pays attention to the natural shape. I live in NYC but when I can I go to see her. She is amazing! read more

Natasha is an artist! She sculpts your eyebrows and it completely changes your face for the better. She also threads in a way that hurts less than anywhere i've been. I don't even live in California anymore but when I'm in town visiting I make an appt! read more

For all you people who wax your eyebrows please STOP!!! You always tend to take off more than you want and super thin eyebrows are soo not cute/trendy! I have been going to Natasha for over 2 years now and will rarely go anywhere else. I get complimented on my eyebrows all the time! Natasha ia AWESOME! Make sure though to make an appointment online her website, as her calendar gets full pretty quick. And even though she's really good at trying to squeeze people in, it's easier if you book in advance. read more

Natasha does a great job threading. She achieves a really natural look. She has a strong personality, which may not agree with everyone, but I feel like she has every right to have a strong opinion about what she does - BECAUSE SHE DOES A GOOD JOB. It's nice to not interact with someone who is totally meek and acquiescent because it let's you know that they take pride in what they are doing. Someone who acts like the customer is always right will not have the balls to be a true craftsperson/artist. And I like the fact that she is such a good crafter/artist when it comes to my eyebrows! read more

On the one hand, this was the most painless threading session I've ever had. I'm not sure how she does it, but her touch really is soft. On the other hand, she made me bleed enough to have a scab on my eyelid for a week. Then she told me it was my fault for being a threading novice (I'm not) and that once I learn the proper way to hold my skin, that wouldn't happen any more. I've never ever ever had a threader rip some of my SKIN off before. I really wanted to like this place because her philosophy sounded interesting. She says she likes to shape brows more naturally and uses a special technique that is less painful than others. I have to give her credit, the threading is the most painless I've ever experienced. The natural shaping means that she doesn't trim the hairs because she shapes based on the direction of hair growth. Unfortunately, my brow hairs go in weird directions -- a lot of them point straight down actually -- and I just don't think that's flattering. read more

OK...the good point - Natasha knows what she is doing and does a great job with the eyebrows. the bad points(S) - she used an old paper towel from the trash can for me to lie on!!!! that really shocked me! after doing the brows, she never bothers to brush ur face clean off all the hair which really isnt the most beautiful sight in the world!! so my search for a good threader is still on! read more

it's been almost a year now that i've been going to natasha and i am still so satisfied. there isn't one complaint i have about her. the price is right. natasha threads quickly, well and with little or no pain. the website is filled with information and super easy to use. it's pretty too! they are super quick on getting back to me about appointments. she is almost always able to get me in on my first possible avail. time. one of the things i like too, is that natasha is sweet and friendly and has a great sense of humor. ok, there is only one down side. i am so jealous of her perfect brows. :) i'll get there soon! read more

Reading Theresa M.'s matches my experience of Natasha. I was on the web site to schedule my Groupon.. Apparently, you can only schedule a week out, it does not tell you that. Their bookings system simply won't let you, no inkling as to why. So I called, and Natasha got offended when I said that the system was stupid for not having a message telling me why I could not book. And then she got upset. She needs a cookie. a nap, and a new job. I have cancelled my Groupon, and am getting a refund to my bank, not just in Groupon Bucks. read more

Love the easy and uncomplicated approach. Spool me Rotten is not fancy pantsy and hence not expensive,..that's what I would expect from a Threading place. I found Natasha via Groupon and liked her low sell approach - try it out, tell me if you like it and yes, sign up online. It is a bit limiting not to be able to book a week or a few weeks out, but that's a minor inconvenience for me. Just got another coupon on Groupon for $18 for 3 eyebrow sessions. Great price and my eyebrows look totally natural. Love it. read more

Natasha is GREAT and the booking system is really easy to use... but I can't refer friends or colleagues there because the place. looks. filthy. The waxing room was dirty, the sheets on the table appeared to have sustained multiple uses - despite the paper barrier laid down - and the room was cramped and musty. I just got a lower leg waxing, so didn't walk out, but it was pretty icky. If Natasha ever gets a new location... I'll definitely be back! read more

Natasha is the best threader I've ever had, hands down (and I've been to plenty). A couple of things that make her and her service special: 1. She allows online booking. 2. She will squeeze you in same-day if you leave her a V-mail. 3. She actually threads tighter than other threaders, meaning she pulls the thread tighter so it hurts you less, even though it's more laborious for her, since it breaks more thread as she goes along. I have The LOWEST pain tolerance... and she is amazing! Best $8 ($10 with tip) you'll spend to shape up those brows. read more

I went to Natasha for five years to get my brows done, and I'm only stopping because I'm moving to the other side of the country (and will probably still come get them done by her whenever I'm back in town). I have ridiculously bushy eyebrows, and I spent my adolescence and early twenties fighting their shape, which was not and never will be the nice high arch that's currently in favor. Natasha taught to stop fighting my brows and embrace their natural shape, which is much better for my face overall. It's not a super fancy salon, but I always appreciated the friendly, relaxed atmosphere in Natasha's place (made it easier to go in when I'd skipped a month and my brows were a mess - no judging). Plus at a super fancy salon, you will inevitably pay super fancy salon prices. Natasha is a great deal. I used to pay $25 just for someone to wax my eyebrows, but for $18 I can get my eyebrows and upper lip done with her. Thanks for five great years, Natasha! I'll be back whenever I'm in the Mountain View area. read more

I have been going to Natasha for about 6 years now for my eye brows. All I can say is she is amazing!!! She is bubbly and fun to talk to, I love her. On top of her great personality she works fast, and knows what she is doing with that thread. She shapes my brows perfectly, and makes them look natural and beautiful. I wont trust anyone else with my brows! I also just had one of her facials for the first time two days ago and I wonder why I hadn't gotten one sooner!!! The facial was relaxing and it rejuvenated my skin. My skin has a glow now two days later There was no painful manual extractions, she had a high tech gadget that extracted pores so quickly. Immediately after wards my face felt free of all congestion. I will definitely want to continue the facials to maintain my skin clarity! read more

Started getting my eyebrows threaded about 5 years ago and I'm really glad I made the switch from waxing to threading. I've been to alot of threaders so I know who's good and who's not. I found Natasha from my coworker who found her through a coupon deal. I'm glad I started coming here instead of Sumi's. Don't ever go to Sumi's- they are not professional at all, treat you horribly even if you did make an appointment, and flat out rudely ask for tip when it's not deserved. Natasha's nice and friendly.. she does your brows super fast so you're in and out within minutes. Don't forget to make an appt though..she fills up quick! read more

I like this place better than Sumi. Prices are still great ($8 for eyebrows) and I don't feel rushed as I did at Sumi. I like the appointment system. I'll be back! read more

It's pretty simple... if you want your brows to look like they *should* look, not the over-plucked mishapen version that you're currently walking around with, call Natasha immediately! She's fast, painless, reasonably priced and right in downtown MV. You don't know how happy you can be with your eyebrows! read more

Natasha is the only person I trust with my eyebrows. After a couple of years of getting waxed at a Benefit Brow Bar, I was the victim of a waxing that removed too much. I found Spool Me Rotten when it was allocated in downtown Mountain View and Natasha got my eyebrows back into shape for half of what Benefit charged. Highly recommend! read more

After about 3 minutes into the conversation, I knew Natasha was the one. While with all other brow places, it's a struggle to make them not go too thin, Natasha said she is gonna make it so my eyebrows have a chance to fill back in and work with the natural shape. THANK YOU!! Oh, and I've put my eyebrows through both waxing and threading before, and I could hardly feel any pain when Natasha was working. Natasha is also great for waxing - it might be her technique, or the fact that she uses organic natural products, but the experience is a lot more tolerable than in most other places. Finally, the online booking system is awesome - you can do it all online, provided you are not looking for a last minute appointment in which case Nicole is super helpful on the phone. Spool Me Rotten rocks! read more

I've been battling with my eyebrows since I was about twelve. They've been super overplucked, tweezed, waxed, you name it. One day, I got sick of tweezing and decided I was going to get them cleaned up professionally, and wanted to try threading. I also had overplucked my eyebrows due to stress and decided that enough was enough. Natasha got great reviews and is just a block away, so I thought I'd give her a try. I was really impressed. Like everyone says, her approach can be off-putting to some. She expects you to regularly come to her, and her only. Her method is unique and it seems like it takes months to really start looking good. I just had my second session with her and it was tough to not tweeze for a month. Things started growing in and I just had to ignore them. Natasha assures me that in about two months, they'll really start to look great. I'll be sure to write an update! Thanks, Yelp, for the great advice! read more

I've been going to Natasha for several months now and I'm really happy with her. Didn't realize it was so easy to keep my eyebrows looking nice:) She is super nice and does a great job at a pretty affordable price. The place might not seem too inviting - a small room in a back of a Chinese spa or something like that and it doesn't look very professional, but once you get over your reservations, it's totally worth it. Haven't tried other services though. read more