Casha is great, very professional, polite. Great service. The experience with Sponge & Sparkle has gone beyond our expectations. We don't hesitate to express our complete recommendation. read more

We can not begin to describe our service from Sponge and Sparkle. It was so very professional and well done in every area. They went above and beyond. We are now looking to have them come back every two weeks. read more

We are so thankful to have found sponge and sparkle. I had tried individual cleaners before deciding to go with this company with no luck in consistent good cleans-now that sponge and Sparkle has been coming I feel like my house is always thoroughly cleaned. Thank you. read more

I highly recommend Sponge and Sparkle to clean your home. All their staff are so detailed oriented and your house will be sparkling clean when you arrive home. They are very trust worthy and I am comfortable with all their employees. Please give them a try. You won't be disappointed. read more

As previously mentioned, excellent customer service. Sponge and Sparkle has been cleaning our place for a while now, since they cleaned at our old place and we've been at our new place for 18 months. I've been present when they've come, and they've always been extremely friendly. I don't always feel that the house is spotless after they're done, but admittedly, I've got ridiculous standards for cleaning, and I live in an older house with plenty of accumulated stains that only the most corrosive of cleaning materials could remove. But the house smells fresher, the layer of dust is removed, the bathrooms are shiny, and all the spots are gone from the stove top, so it's clean. And I love that I can come home to this smell without having to work for it myself. I attribute my ridiculous standards to my mother's extremely frugal nature that makes me feel guilty about spending money on anything that I could do myself, coupled with my dislike of having my stuff moved or touched from the places that I leave it. It's hard for me to deal with any cleaners, since there's a lot of stuff moved in the process of cleaning. Thank goodness Cindy always calls the day before to remind me so that I can put everything where I'll be able to find it before they come to clean. There's a comment card left after each visit, and when I checked "neutral" instead of "positive" or "negative", I received a call from Cindy asking what could be done better. They really do care! At the end of the day, the house is cleaner than it was, and I get more time with J and C, so it's worth it. Just don't tell my mom! #Yelp365 - 133/365 read more

I've been a fan of Sponge & Sparkle since I started using them this past summer. I started out doing a regular every-other-week cleaning, which was an insanely reasonable $60 a pop. When I decided that I could go longer without having my apartment professionally scrubbed, I switched to "as needed" service, and it's still only $70 (and they were totally cool about my desire to change frequencies). The work has been very good, and I love the way my place smells fresh and not chemically when they're done. One time, the owners/admin folks even called me to apologize because the cleaning gal left a sponge in my sink! They are very interested in hearing constructive criticism, and they will make things right if you are not satisfied. I would definitely recommend this company! read more

I was selling my home, the contract stated it needed cleaning with receipts so I turned to Sponge and Sparkle. I planned cleaning day almost a full month in advance with this company and based on my previous experience with them, I felt comfortable they could deliver. Let me stop right here. I have had hit or miss experiences with the actual cleaning staff at Sponge and Sparkle. But on this occasion, my issue was not with the actual staff, but the management. Repeat, no issue with the staff, my issue is with the management. When I SCHEDULE a house cleaning down to the start time a month in advance of the event, I am placing my faith in the company that takes my order that they will deliver. Sponge and Sparkle did not. The day was.. cleaning to start between 8:30 and 9:00. Carpet cleaning at 1. I made it perfectly clear to Sponge and Sparkle that I needed them to START between 8:30 and 9:00 am in the morning. I had no problem with ServicePro, the carpet cleaners. I had no problem with Two Men and a Truck, the movers. The O.N.L.Y. company that I employed to assist me with my move who claimed they either did not receive or did not understand my moving plans was ... Sponge and Sparkle. I called the DAY BEFORE the cleaning to confirm that they would arrive ON TIME. That was my first red flag because to them 8:30 - 9:30 included 10 am. I was VERY clear, you cannot come at 10. This is a lot of work and you will not finish on time if you do not show up earlier than that. "O.K. Ma'am. We'll be there between 8:30 and 9:30". 8:30 no Sponge and Sparkle. I call. 9:00 no Sponge and Sparkle. 9:30 - no Sponge and Sparkle. I call AGAIN. 10:00 am NO SPONGE AND SPARKLE. Around 10:15, the cleaners arrive, I give them a walk through and they declare there is NO WAY they will finish before the carpet cleaning at 1. Let me stop. I don't understand how a service organization cannot provide the service that was scheduled A MONTH in advance at the time specified. The first office staff member that I spoke with seemed cavalier that I employed them over a month ago and they simply did not deliver what I ordered. Her exact words, "that is the BEST we can do". She actually seemed annoyed that I would even bother to complain. After all, AT LEAST they showed up. I guess in her mind, they may not have done that. I will say this after a lot of energy and yelling, I finally got in touch with Cindy, the office manager. She scrambled to save the day by sending a third cleaner to help to ensure they would be able to finish on time. At no charge. But here is the issue, I would have GLADLY paid for three cleaners if they had only gotten their act together BEFORE I had to scream and yell on the phone about this. I don't get some businesses. I'm sitting here BEGGING to pay you for a service and you hire people who either don't care or don't understand customer service and could care less if you lose a customer. ALL YOU HAD TO DO, was send a crew here between 8:30 and 9:30 to clean my house who was capable of FINISHING the job before 1:00 pm. And you refused to do that. Sponge and Sparkle has lost a customer for life. read more

Okay, I have had Sponge and Sparkle for 9 months, and I have to provide an update... I came home today, and received a very nice note from Stephanie and Elizabeth, who normally clean my place. The house was BEYOND spotless. I had left some sheets on a bed that I did not have time to make up, it was made up perfectly. I love coming home every other week to a house that feels like a model home. They do a great job, they follow up, they are personable. I have to think back that the money I am spending on cleaning is something I never question because they do such a great job every 2 weeks. read more

Sponge & Sparkle is awesome. They have worked with me to keep my home clean for the past two years. Cindy in the office is so kind and always works around my busy schedule to get someone to my home at a time that is convenient for me. When the ladies arrive, they always ask me what I need done, make suggestions for additional items (either now or down the road) and talk me out of things that might not give me the bang for the buck I was hoping for. They clean so thoroughly and my house smells April fresh every time they leave. They work so hard, I really don't see how they do what they do day in and day out. I am in awe!! Thanks ladies! read more

These peeps are all about providing the best customer service. From the initial phone call to the service itself to the follow-up call, everyone one I encountered was focused on making sure I was totally satisfied. We had a "detailed cleaning" for what I considered a very reasonable price. Everything about it was EASY, which I appreciate. Cindy set up the appointment and took my information over the phone, including intricate details about my house, my pets, what I wanted cleaned and how. Two people arrived to clean the house, and, not that it impacts the job, but they seemed genuinely happy and cheerful to be cleaning. I kind of like the idea of happy people cleaning my house, rather than sullen people. I was very pleased when I got home -- we have a dog and two cats and for the first time in years, there were no dog-cat tumbleweeds rolling down the hallway. Overall, A+ business and I'll definitely be using them again soon! read more

So this is was a bit disappointing... After reading amazing reviews on yelp, I thought I would give this company a shot and was genuinely excited with the excellent customer service I received prior to the cleaning. The company was very friendly and easy to setup a time for cleaning (though they were pretty booked and I had to settle for a cleaning a week and half later) and even made note of special cleaning requests. The disappointing part was the cleaning, it wasn't anything to rave about. It was alright and mediocre at best, and worse still was the fact that some of my requests which I was assured over the phone were completely ignored (For Example: I had requested that the inside of the kitchen cabinets be cleaned, and when I requested this of the cleaners they said they didn't provide that service, though I had been assured over the phone prior to the cleaning that it would be taken care of). Please understand that my rating is not for the company or the cleaners - they were all extremely polite, kind individuals - but rather the actual 'cleaning' of the cleaning service, it wasn't very clean. Sorry. September 1st 2010 - Update: The owner contacted me and we settled upon a mutually agreeable price that I thought was fair for the cleaning. The Customer Service for this company is AMAZING, and they truly value the happiness of every client. I really thank them for reaching out to me once they knew I was dissatisfied and remedying the situation. read more

Sponge and Sparkle is the best. My family all pitched in to get me their service twice a month when I was diagnosed with a critical illness I am recovering from last year, so it's been great to get the house cleaned while I recover, a huge help to me and they do a great job! Best gift ever! Regards, Molly read more

Closing on my new home was stress enough....and having it be deserted for almost 6 mths was even more stressful. For the weeks following up to my closing i was emailing back and forth with a lady from the company "the best way to reach me". She was very patient with me and understood that it could be a awhile before i needed their services. When i finally closed she was able to schedule me on the day i wanted..even though the times got changed a couple times, someone always called in advance to let me know. The two people who came over were very nice, it was a man and woman...i even saw the woman on her knees getting stuff out of corners!!! and she was very nice cleaning out our paint stained bathtub we caused! Very professional indeed..although im not one to use a cleaning service often, i will remember them in the future and give referrals to friends :) read more

My wife and I recently moved to Midtown Atlanta. I meet Kenyatta from Sponge & Sparkle who was cleaning the town house next to ours. I called the main office, spoke with Cindy, and then Kenyatta started cleaning for us the next week. Service has been excellent. On time, attention to detail and extremely friendly. I like the fact that the same person comes every time to take care of our cleaning. They charge my credit card and make it very easy. read more

I love Sponge & Sparkle! I've used them for several years now when I need a service. As others have mentioned, customer service is always wonderful and the cleaning staff friendly, efficient, thorough, and honest. I wandered recently to a free-lancer to save a few dollars and I couldn't get back to Sponge & Sparkle fast enough. And they are more than reasonable for what you get. read more

The only reason why I gave this business one star and none is because they offered a discount when they forgot to clean the bathrooms the last time they came to clean and they were understanding when we had to reschedule. They are unprofessional, not thorough, usually late and do not use products that clean well. They clean with dirty rags. Dealing with them has been nothing but stressful and definitely not helpful. My husband and I took the day off today to clean because they did not clean completely or well yesterday and were expecting company in the morning. Highly UNrecommended!! read more

I've used Sponge and Sparkle for over 2 years now and have always been highly satisfied with their cleaning and customer service. If you ever feel like something was amiss, all you have to do is call and they handle it right away. Excellent customer service! I usually deal with Cindy, and she is extremely nice and professional. read more

Im so impressed by my cleaning. Two cleaners came and spent several hours cleaning my poor house with 4 pets full of hair. I was primarily concerned about my floors which I can rarely get cleaned. They truly "sparkled". They have a steam cleaning machine that sanitizes everything. The floors & baseboards did not have a single hair anywhere. It was amazing. They also cleaned all the kitchen cabinet fronts, made the stainless steel appliances shine as well as bathroom cabinets. They managed very well around my cluttered furniture tops & wall hangings. They have the tools and skills that got areas of my bath shower, in particular, clean that I was NEVER able to. I like to keep things tidy but do not always have the time or energy to do so. I really needed their expertise. They really got areas that I wouldnt of even thought to mention. I got the super sparkle cleaning. It was the first time I had used professionals to clean for me. I was able to attend my regular daily schedule and when I came home to a fresh clean smelling home I felt so good! I was in domestic bliss. I would highly recommend them to anyone. read more

Love this business! I cleaned homes for years and so am quite picky;). Sponge and Sparkle has never let me down! They're also exceptional when it comes to communication and flexibility. Their use of all or mostly natural products leaves my home smelling fantastic, with no harsh fumes for my family and pets to absorb. Give these folks a try, you will not be sorry!! read more

Ack, I can't believe I forgot to hit "Post" on this review from months ago! My dinner got cold Friday night because I couldn't stop running around the condo looking at every newly fresh nook and cranny! That's how impressed I was when I got home from work and saw what a great job these folks had done on my place. Setting up the service was so easy. I called weeks ago just to inquire about pricing and talked to supernice Cindy, the Office Manager, about what I needed - a pretty thorough cleaning since my cleaning-averse former roommate and his (shed-a-rific) dog had officially hit the bricks to their new home. When I called S&S back at the beginning of last week, Cindy pulled her notes from our previous call right up and gave me the rundown (practically verbatim) of what we'd talked about and I set up service for Friday. This condo couldn't have been easy to clean, seeing as how on my own futile attempts on hardwoods, I couldn't seem to get my former roommate's dog's hair to go away. And don't even get me started on me trying to clean the walls. After S&S was finished, the completely hair-free floors shined and the baseboards were almost blindingly white. They also made my always messy bed, artfully arranged my throw pillows, straightened up my mountains of laundry into much neater stacks, even repositioned the lamps so that they lit up the whole room. I feel like even the condo itself was able to breathe a sigh of relief because, let's face it - clutter and dirt are stressful. I'd give them 5 stars but had to knock one off for the treatment of items in the bathroom. I'd left a few things (my glasses, some cuticle oil) on the counter in the bathroom...and came home to find everything stuffed into a small vase, so there was cuticle oil on my eyeglasses. So although I was happy with how clean the bathroom was overall, I was not happy with the treatment of my items (especially given the various drawers and cabinets where those items could have been stowed). Cindy followed up with me on a phone call 3 days after my condo cleaning (cleaning Friday, followup Monday) to check my satisfaction with the service and was attentive/apologetic when told about the cuticle oil incident. Overall, 4 stars. I do plan to give them another chance in the near future, but definitely make sure to put away my glasses and random primping items in the bathroom before they come to clean. read more

Careless! Irritating! Not thorough!!! Let me start out by saying what all was broken when Sponge and Sparkle came to my home; a Waterford crystal ring holder that my family brought from Ireland was broken to pieces, a piece of furniture in our family room now has three large chips in the top of it, a sideboard in our dining room is now chipped, and a guest bedroom door was chipped. Absolutely ridiculous!!!! For that many things to go wrong, it almost feels as if they tried to break or ruin things! When I came home last week, I was so excited to see my sparkley clean home after Sponge and Sparkle had "deep/detail cleaned" my home for the first time. I had agreed to pay $66/hour for as long as it takes to get my home spotless. Supposedly they were there for 3.5 hours, but my home was definitely not spotless. I asked everything to be dusted, I guess in their minds that does not include the armoire or dresser in my bedroom, any of my blinds (even though I specifically requested that be done), etc... I asked that all window sills and baseboards be cleaned deeply, well that was not done either. I will say that they cleaned up a lot of the dog hair around my home, as I had let it accumulate for a few weeks. They also did a nice job on our master sink area, but that doesn't 3.5 hours. I am so thoroughly disappointed, that I don't even know what to say. I can forgive a few things being missed, and even a mistake or two. But, for all of this to have gone wrong in 3.5 hours, all I can think of is How??? Why??? Argh!!!!! I asked them to come into my home based on these reviews, and got the worst service I have ever seen. Reyna did feel bad about all of the misses and mistakes, so she offered for them to come back. I told her that I did not trust them in my home, as so many things were broken last time, and she said she would go with them. No Thank You!!! We settled everything as that I would owe them nothing since they did such a poor job, but the more I think about it - I should send them a bill!!! So far I can total up about $1,500 in damages. So irritating!!!! read more

Unfortunately they didn't service the area I live in. However, when I called they were nice enough to refer me somewhere close by and gave me the number. Great customer service! read more

I met with the owner of the company for an in-home estimate, and I felt comfortable that she understood our needs ... one of which was the time of the service. Long story short... they were an hour late and I missed an important personal appointment. The only reason I actually waited was because we had family coming the next day and I needed cleaning help desperately. The cleaning took a reasonable amount of time. It wasn't good, it wasn't terrible. I don't think they were very thorough, had to re-clean a few surfaces. Definitely at the bottom of my list of house cleaning experiences. The only reason I'm not giving just 1 star is because the owner of the company was gracious enough to not charge for the cleaning. I won't be using their service again though. read more

Sponge & Sparkle has just earned my business forever! I was so excited to find out that Stephanie and Elizabeth were going to be working on my home. (They have a ton of great reviews.) They did arrive late, but after the job they did on my home - I understand. They work until the job gets done! They did a great job. There's a dog in my house that sheds like crazy and these ladies did a wonderful job. If I had to make one criticism, they didn't get my shower curtain clean. I'm very willing to look over this as they were here for 3 hours cleaning my home from top to bottom. i will definitely hire this company for regular cleanings, and you should too! read more

I have used many maid services in the Atlanta area, and these ladies are by far the best I've ever had. I was moving out of my rental house and too stressed about the move to clean, so I found Sponge and Sparkle. They cleaned EVERYTHING, the baseboards, the blinds, the fridge, and the oven! I was so impressed! And they were super friendly the entire time, which is also rare for cleaners. Thanks ladies, you made my move so much easier! read more

They did a good job on a move out cleaning but they charged nearly double their initial estimate. I would recommend looking elsewhere as I've had several good move-out house cleanings with vendors who delivered on their estimate and worked significantly faster (therefore cheaper). read more

OK, now I see what everyone's been talking about!! I hired Sponge and Sparkle based on their Yelp reviews. The crew who showed up were absolutely terrible. Within the first 15 minutes, I had a 2 major conflicts with them and fired them on the spot. Then I contributed a very negative review to Yelp. When I talked with Raina, the company owner, she understood my concerns and apologized. Then she sent over one of her best crews (Elizabeth and Stephanie)-- now I see why all the rave reviews in Yelp! They were sweet, gracious, professional, and quick. They obviously take pride in their work. I now highly recommend Sponge and Sparkle and will have them back regularly. They earned their 5 stars. read more

I had Sponge and Sparkle deep clean my house before the Holidays this year, and I was very pleased. They washed the base boards, cleaned my fridge, and even dusted all the ceiling fans. Joy and Elizabeth were very friendly and efficient. I will certainly call again! Cindy in the main office was also very pleasant to speak with. You will not regret using this company. read more

We've been using Sponge and Sparkle for over one year for cleaning. They are attentive to detail, take feedback, and adjust to your needs. They also use all natural products. I love the days when they come to our house because the house seems so much cleaner after they leave! They are always timely and the communication with them is great. Always friendly and very nice. Super trustworthy too! read more

Oscar came over today and made my apartment look better then it's ever Been! He's such a sweetheart and does an amazing job! I can't wait to see him again soon! read more

We've been customers of Sponge + Sparkle for more than two years and are very happy with them. We have two Golden Retrievers - so a LOT of pet fur - and they are super thorough and do an excellent job each week. They are very flexible and easy to work with when we have a schedule change or need something extra. read more

The entire staff is friendly and professional. They do a great job cleaning my home. I can always count on them to arrive at a prompt time and someone from the office always calls if the cleaners are running late. read more

I have used Sponge and Sparkle for 5 years. The 2 ladies who regularly clean for me are so sweet that I feel like my home has been cleaned by friends. It is always easy to change an appointment if I need to because the office staff is great and everything can be handled via email. Very professional organization. I love coming home from work when the Sponge and Sparkle crew have been there! read more

We used Sponge & Sparkle for our move-out cleaning and could not be more satisfied. We will definitely consider using them in the future and would recommend them to those looking for a cleaner home. read more

I have had many cleaning experiences with different companies over the years, and Sponge & Sparkle is by far the best yet! The business is run beautifully, pricing is fair, and the options are very nicely put together. Staff is cheerful and respectful, and the owners are courteous and accommodating. The cleaning itself is fantastic! My house really does sparkle when they leave! read more

Before I talk about the actual cleaning, I must say that the customer service was top notch. Cindy was the first person that I talked to when I called and she was great through the whole process. I also met the cleaners at my house and they were very nice, punctual and professional. But the cleaning was not up to snuff. I hired a cleaning service because I am not a very good cleaner, so I thought it would be worth the investment to get the job done right. I have a townhome with a lot of hardwood and two cats that shed a lot and occasionally pee where they shouldn't. The hardwoods were cleaned very well, but the bathrooms were practically overlooked. I really think that they may have forgotten to mop my master bathroom, because there is no way that someone actually attempted any cleaning there. On my bottom floor I keep a litter box in the guest bathroom and I called the cleaners attention to the fact that they would need to focus attention on that bathroom. When I came hope to inspect the cleaning I could see mushed, matted kitty litter in the corners and along the baseboards without even bending over. They also forgot to dust the AC vents which is another thing I needed professional help with because I have high ceilings. So I was pretty fired up about this crappy cleaning job. I had a busy day at work the following day so I miss Cindy's follow-up call. She left a message to tell me that it hadn't taken the two cleaners 3 hrs to clean my house, but it took FOUR hours so they would have to charge me more than the estimate! SERIOUSLY!? Fortunately when I called Cindy back she listed patiently to my story and was able to reduce the rate and offered to send the cleaners back out. I would almost use this service again just because I know that Cindy and the owner are so customer focused, but I can't risk wasting more money. :( read more

I took a chance, and based on great Yelp reviews, hired Sponge and Sparkle! Great decision. We've been using Sponge and Sparkle for about 5 months now, and we are VERY pleased with the service. Not only are they very professional, but also very easy to work with. I am on a recurring schedule, and I get a sweet call the day before as a reminder. If I need to change the schedule around, they are incredibly accommodating. The house is always spotless, and they even leave a comment card asking me to rate the quality of service. The company is super legit - insurance, policies and procedures, track record, etc. To top it all off, they are much more affordable than the service I was using before, and they do a better job!!! read more

I have been a customer for over 2 years. For most of that I was satisfied. However, I have fired Sponge and Sparkle today. For the second time in 2 months, I arrived home from work to a house that had not been cleaned. I had no notice of a schedule change, no call, nothing. This, combined with the fact that my favorite cleaner no longer works there full time so I have had to scrub my own grout after paying to have it done, has led to their firing. The service has been less than satisfactory for several months and I have complained, given them the opportunity to fix it but not showing up is the last straw. I can no longer recommend them in good conscience. read more

Decided to call the company after reading reviews and getting recommendations from neighbors. The rep on the phone was courteous, and a consultation was set for a rep to give me a quote on cleaning my house. This company never showed up for the consultation. Totally inconsiderate and disrespectful of my time. read more

The quality of the work and the people at Sponge and Sparkle are top notch for this busy working single mom. They are so attentive to details and have adjusted to every element of feedback i have given. For a picky home owner - they are GREAT! read more