West Chester Cyclery is wonderful and the staff is incredibly helpful. My boyfriend took me to WCC…read moreto purchase my first gravel bike. They are a great local business to support and I loveeeeee my bike! @outdoorswithmandy

Have used this facility two different times. I am most impressed with the top quality of…read moreprofessional customer service and accurate information. I will continue to return to this location. It is great to find customer service like this. I'm willing to travel for this type of service and will continue to come from Fairfield to be treated with respect and professionalism.

In my opinion, they are the best bicycle shop in the area! As soon as you walk in the door, you…read moreare greeted by the friendly staff. They are super knowledgeable when it comes to repairs, which they can often do right on the spot. Their showroom is filled with various models of bikes and accessories. No question, they will always have my bicycle business.

I took my wife's bike in with issues shifting. They checked out the bike and made the necessary…read moreadjustments. They removed extraneous length from the seat post. This only took a few minutes while I waited. The price was very reasonable.

I drop my bike off for front and rear brake replacement. I was issued a contractual work order for…read more$112.87. Five days later I receive a call notifying my bike is ready for pickup. At the time of pick up I was informed that additional work was performed on my bike and additional parts were installed and now I owe $244.92. (Side note the bike is five years old and I paid less than $500 for it originally). These guys tried to make me pay for work that was not approved and parts that were not indicated or approved for install. They removed their parts and I went on my way with a non-functional bike. Pictures of the invoices below.

Was in the process of buying a bike and their website said they had 2 of the models that was in the…read morelist of possibilities. Walked into the store and the guy behind the counter looked up from his phone and asked if he could help. I told him we were looking for X bicycle. He said "sorry, I don't think we have that" and immediately returned to his phone. So we looked for a bit while the kid never looked up from his phone and the two other guys in the repair counter section shot the crap. Left and went to another bike shop. There the staff was super nice and we wound up buying a mid-range bike that was not on the list. I get that you may not have the bike in stock, but people do order bikes or might buy another model.

I bought a trike from this store a year ago, and all seemed okay until May of this year (2022)…read more That's when they stopped answering their phone or responding to emails. If the owner, Joe, is having problems, he should use his wife or kid to put out an explanatory email. This lack of any business response has me questioning my past transactions. George T.

Took two bikes in for a tune up, I asked what it would cost…read more I was informed it would be a total of $190.00 for both bikes. When I went to pick them up the cost was a whopping 354.00. The old switch and bait. This is headed to small claims court.

The best bike store I have ever encountered. And this was a chance encounter-- was riding GOBA had…read morea frame malfunction. Left with a new bike at no charge that they negotiated with TREK. If I didn't live on the east coast, this would be my bike shop!

Doug is the most helpful bike shop owner I have ever met. He runs a great reputable business…read more Traditionally I am not a big fan of "bike shops" in general, but Bike Wise treats me like I belong. Doug, and his employees are extremely knowledgeable and always super helpful. Thanks Guys!

SHOUT OUT TO ALEC AT THIS LOCATION! I can say that after spending almost 1 hour on the phone with…read morehim. I've been needing a new bike and could kick myself for not getting it last year, because this year is quarantine and there are no bikes ANYWHERE! (I live in Indianapolis, IN) the bike 2 bikes I was interested in were not avails in store or online within a 100 mile radius from me. I called this location randomly after seeing it on a list of Ohio stores. I got on the phone with Alec and explained my situation. After 3 purchases saying bikes were available here with immediate cancellations/ refunds for "out of inventory" (even though there was inventory to buy lol) he got the reason I was calling to get some help over the phone. When I say this guy went above and beyond, he REALLY went above and beyond. He confirmed that they had the bike I was looking for at their location, but it wasn't the right size frame. He called I think it ended up being 3 different surrounding locations that he knew of that were between him and me. We ended up finding my size at Miamisburg OH and it was already put together (omg yes!). I'm not familiar with this location at all prior and I didn't even purchase the bike from this store, but I wanted it to be known that this location fosters great customer service! THANK YOU SO MUCH!

I had bean talking to a golf pro here a few times he was very helpful I came in today 2/325 to go…read moreahead and order the set of iron I had been looking at and there was a different pro he was very arrogant and outrightly rude

Go in on a slow rainy day to shop for helmets and bikes. In the store for 20 minutes and not one…read moreperson offered to help or speak to us. Walked out and almost to the door and a dude says 'thanks for stopping in'... seriously???!!

Dude at the desk was extremely rude for touching a bike in a bike shop. No need to talk to me like…read moreI'm an animal while hitting your vape to get your point across. Everything is so close together and I watched one employee practically smashing one bike into another. These people clearly need an ego check. Don't go here if you want a great experience. If you're looking for degenerate subhuman workers and a terrible environment then i couldn't recommend this place more. The girl at the check out desk was really nice though.

Wasn't really in the market for a new bike buuuuut saw the shop posted a GSX-8R with only 118…read moremiles!?!? I had to see it in person. Met John at the shop and he put a deal together for me. He wasn't all, pushy or sneaky salesmen vibe. He's down to earth snd you can just talk shop. If you're interested, cool... he'll make an offer for ya. Long story long, I didn't plan on buying a bike that day, but was in and out, key in hand within an hr. He even offered a discount because I'm retired Air Force, so veteran friendly small business is always a plus to me. Bike looks amazing and I plan on bringing my other bike over for some new tires.

Took my 2008 Triumph Sprint ST into John for a new Trident exhaust upgrade/ led headlight upgrade/…read moreand a tune up, this was a very technical job since a ECU software upgrade was a important part of it, John dug right into it and gave me back a awesome running bike with all the upgrades I asked for, the bike runs so well now, like a new/ different bike, and John won't break your bank doing it, much more reasonable than any Triumph dealership, he's got a nice shop and you can trust his skills for your bike he loves them just as much as you do..

Looks like a nice shop if you are into mountain bikes only. Not much help other than that could…read moreonly provide service for mountain bikes, not pleasure or e-bikes.

I have bought my son-in-law gifts from here for years, including gift cards and always great…read moreservice. Stopped in today for a gift card for the birthday celebration I am on my way to. NO ONE the store had a clue how to sell a gift card. Now I have no gift. Unacceptable