West Chester Cyclery is wonderful and the staff is incredibly helpful. My boyfriend took me to WCC…read moreto purchase my first gravel bike. They are a great local business to support and I loveeeeee my bike! @outdoorswithmandy

Have used this facility two different times. I am most impressed with the top quality of…read moreprofessional customer service and accurate information. I will continue to return to this location. It is great to find customer service like this. I'm willing to travel for this type of service and will continue to come from Fairfield to be treated with respect and professionalism.

Sunday morning I had a flat. No one close was open. Called ahead and was serviced in ten minutes…read morefor a very great price. Got upgraded to more puncture resistant tube. Nice people easy to find Discussed recent bike and barge trip to the Netherlands using TripSite. Com

Bought my first Marin here. Great experience. Was able to discuss and try a few options. Did…read moreresearch on models ahead of time but made a game time decision to go with another model. Will be back for some accessories. Loved how passionate and knowledgeable they both were. Happy I chose to shop here. Happy riding all!

Very friendly and took extra time explaining things. Good shop. I need 85 more characters to add so…read moreI am adding this as fluff!!

My bike just needed a safety check to ensure all parts were working properly. No parts needed…read more Ready when promised. A very nice shop.

Very impressed with this place. Had a flat on my bike and…read morethis was close to my home. Got here about 10 min before they opened at 10. They noticed a customer waiting and opened up. Took my bike and immediately fixed the flat. We asked annoying recreational bike questions and the were more then happy to answer. Prices were good. So if in the area stop in and get about everything you will need for your bike.

Needed some pre season work performed including suspension rebuild so I called West Trails and…read morespoke to Pete. Pete had my bike in working order with 3 day turn around and at our discussed price. Finally got to test ride his work and am very pleased. Highly recommend this shop. They knew I was from OOT and treated me like a local! Thanks!

Very friendly, knowledgeable and a great selection of bikes and accessories. Highly recommended…read morecoming in and checking out some very nice bikes!

What a great bike shop. All brands are of great quality. Staff if friendly and helpful.read more

Looks like a nice shop if you are into mountain bikes only. Not much help other than that could…read moreonly provide service for mountain bikes, not pleasure or e-bikes.

I have bought my son-in-law gifts from here for years, including gift cards and always great…read moreservice. Stopped in today for a gift card for the birthday celebration I am on my way to. NO ONE the store had a clue how to sell a gift card. Now I have no gift. Unacceptable

Professional friendly staff. They're very efficient and responsive. I highly recommend them for any…read morebiking needs.

The guys at Reser worked with me to create the perfect bicycle without training wheels for my…read morepetite 5 year old. They were super helpful picking out the right bike and making sure it felt "big girl" style by adding some some pink decals and a kick stand (that was no easy feat since it was a small bike!) They're friendly, pay attention to detail, and know their bikes!

Killer group of folks. Picked up a Pivot Switchblade and couldn't be happier. I tried other shops…read moreand they don't come close

I have received three trikes from the K and G in Xenia and the customer service is outstanding…read more Brian and Kyle spend the time needed to assure you know your trike/bike, answer all questions, and encourage you to ride it for a week and bring it back for any needed adjustments. They are quick, friendly, and customer centric. They know how to develop relationships and repeat customers. Thanks.

I drop my bike off for front and rear brake replacement. I was issued a contractual work order for…read more$112.87. Five days later I receive a call notifying my bike is ready for pickup. At the time of pick up I was informed that additional work was performed on my bike and additional parts were installed and now I owe $244.92. (Side note the bike is five years old and I paid less than $500 for it originally). These guys tried to make me pay for work that was not approved and parts that were not indicated or approved for install. They removed their parts and I went on my way with a non-functional bike. Pictures of the invoices below.

Was in the process of buying a bike and their website said they had 2 of the models that was in the…read morelist of possibilities. Walked into the store and the guy behind the counter looked up from his phone and asked if he could help. I told him we were looking for X bicycle. He said "sorry, I don't think we have that" and immediately returned to his phone. So we looked for a bit while the kid never looked up from his phone and the two other guys in the repair counter section shot the crap. Left and went to another bike shop. There the staff was super nice and we wound up buying a mid-range bike that was not on the list. I get that you may not have the bike in stock, but people do order bikes or might buy another model.