the intermodal center, housing trailways bus,& amtrak.. was initially meant to be a classy beginning of a skywalk complex--- connecting to a rebuilt, revamped ridpath--
so, initially, both amtrak and trailways benefitted from the structural art , outside and inside, and the sparkly
eating area was superb!!--with $300 art on the walls.
i had one doughnut, under glass, that was the best i'd ever had--& i've luckily, been to europe.
sadly, when the ridpath languished, the skywalk plan did too.
the fancy diner, changed hands about 6 times or more, and now?
it's either not open, or, one wouldn't eat there.period.ever.
1.the trailways ticket buying counter----- opens precisely at 8a.m. it's been on the first floor for years.
2. in november 2016?
no signage anywhere--it relocated up to the third floor.
i doggedly lugged stuff up there-- yes!
office was open,but
3. no way for riders to know:
why all the poor communication?
carry your luggage yourself, to be put on board the bus---
after you have a ticket, & bag is tagged.
don't separate, or lose ticket--
or the baggage claim tiny little white square--
attached to ticket!!!
the escalator ,of late?
rarely works.
few people hired for maintenance, my guess.
the extremely odd thing?
spokane trailways has no phone number!
my current objection:
my lost bag, which luckily was only for overnight but had ,a few personal, loved things i'd like to get back? seems unobtainable.
it's 95 degrees out.
i can't reach anyone, anyone, from trailways--by phone!
that seems outrageous ,
for a business.
do they have my bag?
when are they open?
how do i find the phone number?
it's erroneously listed online.arghghgh.
someone rather snidly commented about the "not rich" folk that sit on the polished benches inside..
well:
if they had just 1 security officer on duty,& didn't allow the intermodal center to be open to nearly all!! 24/7?
they'd have fewer damaged restrooms, & escalators.
riders would be more comfortable waiting for cabs and rides- at night.
someone is missing an opportunity to "clean up their act," advertise,
and lure clients back to trailways.
a foolish business practice.
the buses are rather like airplanes inside, & some time ago they even showed "little women" on the tv screens--
inside the coaches!
the seats are quite comfy, but buses have to leave after drop off, fast---riders need to clean up after themselves.
they make experiences nice or not nice for the next riders.
however, maintenance, security complaints, all pale-- in comparison, to simply closing up, at 5 pm.... & not answering the phone--or even saying robocall-style-
when! the office is open,
and what the proper number.....is!!
i'll either get bag back, or not.
but trailways needs a working number for queries and help.
it's ridiculous.there are 4--5 online pages
re: trailways.
not one current number for spokane info-- about anything!!
****due to this most recent no phone situation- i went from a 3-4 star rating, to a 1 star wail.
this--can be easily fixed: where is the leadership, where are supervisors? read more