After spending time with family in Central Washington it was time to visit relatives in Spokane. I…read morecame in on the Empire Builder which arrived just before midnight. This station lacks red caps but one of the staff assisted me to get myself, my bags and my walker to the front entrance where Mom was waiting. His assistance was much appreciated. Two weeks later it was time to return home. After checking in my baggage I crammed myself into the bench with arms (evidently to discourage the homeless from stretching out). A little late my train to Seattle showed up and I schlepped down the corridor and used the elevator to get the platform. The staff were helpful and in no time I was settled in my seat and on the way. Very bare bones. A vending machine, ticket counter, baggage claim, check baggage and seating. Plain vanilla but adequate. Ticket counter is staffed 10 p.m. to 5:30 a.m. but there is a quik-trak kiosk that sells tickets 24 hours with a debit/credit card. Downstairs bathrooms close at 10 p.m. but upstairs ones are open past midnight into wee hours.

The Spokane Intermodel Center is a train/bus station. Trains depart from the 1st floor and busses…read moreare on the 2nd floor. Check before you go as some busses do leave from the 1st floor. The first floor for Amtrak passengers is actually pretty nice and well maintained. The owner of the station needs to invest in upgrading the passenger waiting area on the 2nd floor as those benches are not very good

I have used them 4 times so far and have always had good service from them. They are dependable and…read moreon time.

Excellent experience with them coming and going from the airport to Harrison, Idaho. Prompt,…read morecourteous, easy communications - couldn't have been better.

Super fast, very friendly, and not too spendy. Our driver was really nice and helpful, and the gal…read moreon the phone when I called was very happy and nice and had all the information I needed.

So very rude! We were stranded in an unknown town and needed a ride to the car rental office. I…read moregave an exact address, but they instead assumed they knew the location without verifying. They ended up taking us to the wrong location. When that was discovered, they decided they would need to charge a second ride. What a racket. Deciding to give them a second chance, tried calling for another ride. The woman who answered refused to look up the address to know exactly which location we needed to be picked up from. And when that was requested so the same mistake wouldn't happen again, she hung up on me! How they are in business? Beats me. Worst service EVER! I would rather walk or take the bus rather then deal with her bad business practices.

Worst experience ever the taxi smelled like urine the man asked me how I was going to pay I said I…read morehave a credit card he told me his machine was broken he said I could pay cash so I ran upstairs I asked what kind of change he said he had $6 I told him where we're going he didn't know the area I asked her to use his GPS that wasn't working so I had to look it up he said well I'll find it I know the area I look up but there's no meter on his dashboard I asked about that it says well it'll only be 20 dollars and I said well I'd like to see how much it costs well give me whatever you want anyway I the worst experience ever I will never use this company again

Took this cab company twice, from airport so had no choice which company showed up. Vehicles were…read morefilthy, back of vehicle was dented in, driver both rides spent majority of time on their phones (even driving on I-90). Driver hit a curb as he was not paying attention to the road. I honestly don't know how this company is still in business. The airport needs to quit using them, next time I'll just refuse to ride with them and make the guy at the taxi stand at the airport get me a different cab.

I had an early morning flight from Spokane and this gentleman was professional polite very…read moreknowledgeable about the area very clean car. I would certainly use them again. Excellent service.

I just wanted to make a fast review to state the professionalism and courtesy that Al displayed…read more My gf called Al yesterday to schedule a very early morning pickup (3:30am) next week for her son. Unbeknownst to her, her son was also securing a ride from friends. Al was courteous on making the early morning pickup arrangements and he was very understanding when my gf had to cancel with him. We just wanted to let people know that Al is a great guy and understanding on the cancellation.

STA Plaza is connectedvto the skywalk system. It has a few fast food optiond, a couple of…read moreconvenience stores, and areas to wait on the outside and inside.

I prefer to speak only when Spokane to…read more I was going to STA-rt my review with a bad joke but I decided to STA-y clear of such folly. This is where the Greyhounds stop which is why I come here. The Spokane bus station has gorgeous rounded walls and silver trim just like a lot of other stations in Washington state do. It looks like it's from the 1950s and it's absolutely adorable. I don't like that the Border Patrol steaks (I mean stakes, but they probably do that too) this place out and scares people. They should be ashamed of themselves. It looks old and a little dimly-lit on the inside but there's plenty of waiting area which is good. It's lovely for Spokane and works perfectly.

Repeatedly unreliable and rude -- avoid…read more I used Special Mobility multiple times and my experience was consistently poor. Their call center reps are rude on the phone, often schedule pickups for the wrong dates and times, and fail to correct the errors. Each time I asked to speak with a manager, tqhe staff became argumentative and insisted I was being rude -- even though I stayed calm and only asked for the service I paid for. I cannot rely on them for timely rides and customer service only makes the situation worse. Not recommended.

I have a family member that unfortunately has to use Special Mobility and now i have had multiple…read moreexperiences with Their call center reps are not only rude but 65% of the scheduled pickups end up being the wrong dates and times; overall, leaving my family member stranded without a ride to a important medical appointment. Due to their negligence the medical provider refusing to reschedule the appointment due to cancellation on the day of service. after bringing this to the attention of the administration, Many weeks have passed and still nothing has been done and the rudeness has only gotten worse and management has neglected to return my phone calls at my request with This I might add, it is a shame that sick and elderly people have to deal with representatives like this in order to get a ride to a medical appointment. It's almost as if the call center employees are sociopaths that get some sick joy on controling the weak and sick; thriving off ruining everyones day Until upper management makes drastic changes to their call center employees this company is more then likely going to have numerous legal problems in the near future due to their employees. Freedom with their patients, information releasing it to almost anybody!!!

Bill, the cab driver saved us on 7.24.21. We had set up an Uber ride the night before for a ride to…read morethe airport. No show, no call, no explanation from Uber. Call to Yellow Cab and he arrived in less than 10 minutes. Super professional. Said Uber drivers were on strike (did I say thanks Uber?). Thanks Yellow Cab, REALLY! Tom

This has to be the worst cab service I have ever encountered. The dispatcher gives me a estimate…read moreof time the cab will arrive. That time passes so I give them a call back. Dispatcher says well they should be there...no they are not I say. Well they should be there any minute. Wait awhile and then they call the restaurant I am at and say the cab is unable to come because it broke down. The dispatcher talked as if she didn't care, I hope a cab company is this area does care and puts them out of business.

If I could've left zero stars I would.This low budget bus line I guess is contracting thru Amtrak…read more Both companies are garbage as far as I'm concerned. The old man agent named Gary apparently thinks he can speak to people anyway he wants. WRONG! So because I was bait and switched to this garbage bus line without notice. So let me save you the headache, but an airline ticket. Way less brain damage

From the owner: Northwestern Stage Lines is a transportation company based in Spokane, Washington along with their…read morepartner company Boise-Winnemucca Stages, based in Boise, Idaho. Our passengers now have the ability to book rides from Seattle to Las Vegas and many places in between due to our new partnership with Salt Lake Express. Currently, Northwestern Stage Lines/Boise-Winnemucca travels to more than 25 destinations with connections to Airports, Amtrak and intermodal bus stations. We take care of our customers, one customer at a time, by keeping the basics in focus. Providing a clean bus that’s on time and delivers a safe and uneventful trip. We operate a large variety of coaches from our facilities in Spokane and Boise, some of which are ADA accessible (wheelchair lift equipped). Our stages operate over 575,000 miles each year and transport over 200,000 passengers each year.