kids had a great time. Sunday funday promo was a good deal. free breakfast for the family and a jacuzzi room to spend the night. will definitely come back. highly recommended for a quick family getaway. read more

We did a team building at their breakout room. The experience was disappointing. The monitor that is supposed to provide clues as you get stuck did not participate leaving us standing around with nowhere to go. When we asked at the end of the game how it worked she did not know. I would not recommend this at all. There are much better ones around don't waste your money read more

Sunday March 19th we had my daughter Lyla's Birthday at Splash Universe in Dundee Michigan. I just want to share how terrible the ENTIRE experience was. I called a month in advance to book the party to ensure the time we wanted wasnt booked. I left a voicemail with the party planner, her name was Jessica. I waited 4 days, never heard back. At which time I called again and the front desk took my name for the first time and ensured she would call me right back as she was on another line. Never did i recieve a call back.. the weekend passed and i called back the following 3 days and was sent to her voicemail and told she was off those days. That Friday I left my name and number again with the front desk, never recieved a call back. So i waited until the next Friday, because she was off work and called back, this time telling them that this was the last time I would attempt to book with them if they did not put her on the phone. She told us the time we wanted wasn't available and could give us an earlier time (11:30) and $75 off our package. So I agreed and booked Lyla's party. The day of the party (March 19th) we showed up to Splash Universe at 11:20 to sign in and make sure to have everything ready for our party guests by 11:30. We were directed to the Yellow Room after checking in. When we walked in there was food and trash covering every table and the floor. Because they served breakfast in that room earlier that morning and it was never cleaned after. The room was TRASHED. Iwent and found the first employee I saw and asked him if there had been a mistake. He told us about the breakfast and insisted that it was the people in charge of breakfast who were responsible for the mess. He came in, cleared the tables and wiped them down. He asked us if we wanted him to vaccuum, at this point it's 11:40 and our guests were starting to arrive. I told him to forget about it. I expected the room to be ready when we showed up at 11:30. He had no idea what our package included and was lost the entire time. I felt bad for the guy as he was visibly overwhelmed. He was very friendly an I don't believe our experience was terrible because of his service. It was the poor organization and management. We quickly ate pizza, cake, and opened presents because we were excited to swim! Packed our stuff and headed down to the front desk to get the locker that came with our package. At which point they told us there weren't any more available and they would ask a life guard to see if they could help. We waited 20 minutes for the life guard to try other locations and keys to other lockers. Finally he came and got us to give us our locker number. We FINALLY got to join the party again and swim for the rest of the day. The following tuesday I called the Hotel and asked to speak with a manager, I was transferred to a voicemail and left my information to discuss how terrible our experience was. Never recieved a call back. I called again Thursday and left my name and number.. never recieved a call back. I called yesterday, spoke to a woman who said she will take the proper action and get back with me by this morning to go over the results. I never recieved a call back. I will never recommend anyone to use Splash universe in Dundee. It was not worth the time or money spent. I am still waiting for a call back. read more

The staff was friendly and helpful. The water park it's self was clean and well mantaine. The little dark cave they call their hot tub was a bit disturbing. It was not as well mantained as the rest of the water park. Plus there were no lights in it at all. There are life guards stationed all over. They were constantly vigilante and smiled a lot. We loved that their were diffrent levels of fun. We could switch as we tuckered out. The steps to the big slides can do that to you. So the lazy river is a great solution. Lots of seating is available. With an upper deck and seasonally open patio area. Benches also line the center walk so adults can sit and watch lil ones. While they do have lockers they are very expensive. You pay 20$ and get 15$ back when you return the key. It is not clearly marked, but you get the keys at the gift shop. The lockers are not very large. The bathrooms were also clean and very open with showers, changing rooms and dryers high up enough to cover ones head.(Very cool idea) There is a grossly over priced "snack" bar adjacent to the water activities. No food is allowed from outside. I suggest you eat at a near by restaurant as the food is very very bland. The manager at the snack bar is very nice though. We ran into an issue and he fixed it up quickly and with a smile. read more

Don't waste your time or money. Had to pack up six kids in the middle of the night because my husband was bite by a bed bug that we later found crawling on the night stand, and the first desk didn't want to refund me for both my rooms. All this was after the water park was closed down early because ppl where getting sick from the levels of chlorine in the water. Totally ruined my son's birthday. read more

We were looking for a fun thing to do to celebrate our son's 5th birthday. I found a promo code on Splash Universe Facebook page that when entered, gave me a room for $150, and in the room description, it includes watermark passes. When I arrived I was informed that my room did not include water park passes, and was charged an addition $40 dollars. Breakfast for the kids was free, but my husband and I paid $19 to eat cold eggs and waffles. The park itself was enough to keep my kids (5, 6, 8) busy, but it seemed that only a few of the lifeguards were actually paying attention to what was going on around them. The showers needed a good cleaning, and it would probably be wise to have a staff member go in and squeegee the floors of the changing rooms once an hour, as it had an inch of water later in the day. It's worth the drive to go to Sandusky to one of the water parks there, skip this one! read more

Very small water park! No wave pool, only two water slides that are quite short. No actual swimming pool, unless you go over to the hotel. Geared toward little kids 10 - 12 or younger. Food poor, service slow, staff clearly stressed and complaining about it, under staffed. Towels only for hotel guests but don't count on them having any ever! If you do stay in the hotel don't expect your room to be ready until 4:00 or later, again under staffed. Room was fine, very noisy but clean. If you are just sitting in the water park area be prepared for it to be very loud, humid and hot with not much area to sit, expect to get wet. Plastic tables and chairs covered with day pass peoples shoes, coats, towels etc. read more

Beware if you get a Groupon or even an online pass you are not guaranteed to get in. I bought a package deal for my family and we drove over an hour to get to water park on a TUESDAY. Mind you that their website does not mention that they are "first come first serve" to get in to water park. We waited at the counter for 2 hours to maintain our spot in line only to be told that they still didn't have any passes available. That they were still at maximum capacity (which they didn't even know the number of). So we left and called ahead a few days later to reserve passes so we wouldn't be wasting our time again, and were told that they can't do reservations on passes; it's their policy. I'm sorry, but driving over an hour to go somewhere and wasting half a day waiting only to be told that's how it is going to be regardless is really inconsiderate of those who are wanting to do just a day pass, especially if they have family in from different states. read more

Went there today, granted its spring break and we expected a crowd, but good lord it was ridiculous. They don't have enough seating for the people who are there to watch their kids, heck there's not enough for the kids. The "pool" water temps were so cold that the children were shivering when they got out. The only hope to warm up was the hot tub that we found out only allowed people over 18. Even if the children were with parents. When we asked about the water temps we were told that "it's a big amount of water to warm up and we needed to be patient." By 3 pm I swear it had gotten colder. Never mind the endless parade of rude children and awful parents. The only perk (which is why it got 2 stars instead of 1) was the room that was marked IHG reward club members only. We were so glad to have it even though we had to defend our space like cave people defending the hunt of the day. That being said I think we'll try the one up at Birchrun next time. read more

Splash Universe - Park at 10 am - Water Parks Near Me - Dundee, Michigan

It was our first time and for the amount we paid we were very disappointed. We got there and couldn't check in a half hour early so I took the kids to change and play in the water for a bit. The temperature of the place was cold not warm at all,my 5 year old son lips turned blue,they never had any towels the 3 days we stayed. I guess you had to get there as soon as it opened up to get one,I asked for a microwave prior when I booked and then twice I said it while I was there and the front desk told me twice they would have one wheeled to my room which never happened. The first night they decided to vacuum the hallway outside of the room at 10:30. The second day we were there our room wasn't clean till after 3 which is ridiculous, I'm not a fan nor will be going back. read more

We've been here several times, both overnight and for the day. We've always had an awesome experience. My daughter also had a birthday party once; the staff was very accommodating! read more

I would not come back here again. The service was terrible, the water was dirty and the bathrooms stinks. I do not recommend at all.

The water park was fun but the game room did'nt have alot of games and the prizes were not good

This is excellent for 12 and younger, the first time we made it a 2 day event. The boy's loved it, I took them back 2 years later and the one was 13 and the other 12, they got bored and was ready to leave. Nice having it enclosed and weather is not a factor, Cabela's is next door, which is another fun place to go. Jerky shops and kayaks near by.... oh I forgot the arcade, pricey but kids enjoyed..... read more

Splash Universe gets a fat hands down from me. First trying to book a party is like trying to get through to the president, they don't return calls or emails but however I booked my daughter the Mega Birthday Party package and that was a total waste of $700. I booked a party for 36 kids, they put us in a confined run with about 25 chairs. We had to take about 15 chairs from another larger rm. My party started at 3:30pm the host did not come in the rm until around 4pm and did nothing but bring the food and drinks and disappeared. I passed out all the food and drinks. The party rm was 80 degrees, Maintence had to come fix the thermostat in the middle of the party. The gave us 30 cupcakes and the pizza was burnt. The worse part, the party package came with a $10 arcade card for each guest but somehow my guest cards only had $5 hell some had 50cent some had nothing, of course I didn't find this out until much later after several guest mentioned it. The breakfast was horrible. The family suite for 8 are to confined and needs a second bathroom for the price. The staff all hate their jobs and acted like you was bothering them whenever a question was asked. My entire family of 5 also booked rooms for their family and my brother room flooded and they charged his card six times. I'm not going to start on the water park This was the worse weekend ever, The hotel did refund me a little over $350 dollars after I had to cuss and fuss which should be more because I spent over a $1000 for the weekend but BEWARE of this place. My kids still said they enjoyed them self's but this place need new management and upgrade those old rooms. read more

This place was horrible, dirty and cold. The water park was unclean and unkept. The lobby door was "broken" and left open on a below freezing zero weekend. My children had to walk wet through a freezing cold lobby to our room. There was an horrible chemical smell stronger than typical chlorine that my kids complained of eyes burning. The water park bathrooms were nasty and the food area was left with dirty towels and food all over floor. We only stayed in the water park for an hour before we could not take it anymore and went back to room. Which was an waste since we were there for water park and not to sit in room all night. Next day we didn't even use our passes to park and just left. This place was an disappointment. Staff unapologetic like this was norm. Was supposedly getting credit to room for horrible stay and have yet to see said credit. Save your money and go to another park in MI or Ohio. read more

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We stayed as a group for a scouting event. We were told upon booking that there would be free continental breakfast for all included in the price. Upon checking into the hotel we found out we were NOT getting free breakfast that it was an additional $12.99 a person for breakfast. Also, when taking showers the water was NOT hot at all, it is more like lukewarm and you have to take a pretty quick shower. The waterpark in general was nice, had nice features, plenty to keep the kids busy. The chlorine in the waterpark area was a bit overwhelming and everywhere we looked we saw kids coughing and vomiting from coughing so much. The restaurant (Treehouse Pub and Grub) was very disappointing. Poor, slow service all around. They weren't very busy (to us they didn't anyways) and it took them a good 1hr45min to get through the whole process. The kids were getting antsy because they were wanting to go to the waterpark. I will say though, that the restaurant was overlooking the waterpark. read more

Yesterday morning, I decided to surprise my wife and our 4-year-old daughter with a day trip to Splash Universe. I was pleased to see an online deal for day passes, and I coupled that with a pizza-and-arcade $25 deal. Unfortunately, that's where my happiness ended, more or less. Upon arriving at the gift shop to redeem our online order, I was greeted by a young man who told us it was his first day. I'm fine with that (we all have to start somewhere), but it was clear that he lacked even the ability to contact someone to assist with our order. After waiting 10 minutes or so, we were unceremoniously handed our wrist bands and pizza voucher, without being told where to go or how to redeem. We walked into the water park area and eventually found the changing areas. I was frankly shocked to see the state of the showers and restrooms. The room was dingy, dark, and looked unclean. The men's room had standing water (perhaps a clogged drain?) in the urinal area, making me wonder if I was walking through urine. Later in the day when I returned to change back into street clothes, I saw a soiled diaper sitting on the floor, towels strewn all over, and the same pool of standing water. The water park itself was mostly fine. I slipped and fell while walking past the treehouse area (is there no way to make a skid-proof water park surface?), but I can overlook that. The lifeguards, however, are another matter. I witnessed one lifeguard "whistling" another guard more than once, in the recognition that the latter guard was not properly gating children coming down the treehouse slides. Luckily no one ever got hurt. In the lazy river area, swimmers consistently pushed, shoved, and roughhoused, ignoring the "lazy" part of the river. No guards ever corrected this (though I concede this has been an issue at every park I've been to, it was particularly bad here). The final nail in the coffin, and what caused my wife and I to become so exasperated that we swore we'd be unlikely to ever return, was the snack bar. I'd waited past noon to ensure that the line would go down so we could put in our order (large pizza, breadsticks, cookies, and a 2-liter of pop). All told, I believe it was roughly an hour from start to finish, before we finally gave up and left without a complete order. The pizza and pop came out after perhaps 30 minutes (with the pizza looking less like a circle and more like an amoeba), and we waited another 15 or 20 for the "breadsticks" (more like flatbread with garlic salt). The promised fresh-baked cookies never arrived, with the counter attendant offering up packaged Rice Krispie treats after more than 20 more minutes of waiting, and an apology of "I don't know what's going on back there," referring I presume to the kitchen. He mentioned that they didn't expect such a large crowd that day -- something that I find hard to believe, given that it wasn't, in fact, a terribly large crowd, and even if it was, it was a Sunday before a school holiday...of *course* you'll have a crowd. The only saving grace for the day was that my daughter enjoyed herself. I suppose that's what counts in the end. Alas, my wife and I left feeling irritable, unwelcome, and beyond frustrated. For what it's worth, I've been several times to Kalahari in Sandusky and to Zehnder's Splash Village in Frankenmuth. I didn't expect that Splash Universe would match either of these, since it's a smaller venue and had lower prices. But the fact that it fell so far short is astonishing. read more

BEWARE.....!!!!! We booked a suite room that had a queen and 2 sets of bunk beds and said slept 6 people. When we went to check in they made me pay extra for 2 more water park passes because they said the room only comes with 4 water park passes. No where on the reservation does it say this room only comes with 4 water park and that you need to buy additional so all 6 will have a pass. Also they allow outside people to come and use the water park for the day. So my sister n law was driving 2 hours with her 2 kids to come play with my kids for the day. So when I checked in I asked if I could purchase their tickets later on that evening right here where I was checking in and the gal told me absolutely. After getting settled in I went back down to buy there tickets and they informed me they didn't have anymore water park tickets to sell. No mind you she was already on her way, almost there after a 2 hour drive and they would sell me any more tickets. They said that they allow each room to buy only 6 tickets and that's it and they only allow so many outside tickets sold and they where sold out. I understand they can only allow so many people in at one time but don't you think that girl should of told me that when I asked her and they should have that information posted somewhere online when you make the reservation. Thank goodness another guest behind me let me buy her extra 2 tickets they would allow her to buy for her room, she only needed 4. POOR CUSTOMER SERVICE!! read more

Nice place, good selection of slides, lazy river, and kiddie pool for kids. It got really crowded in the afternoon so I recommend going in the morning. Lots of lifeguards so kids were safe too. Has a food area that seemed decently priced. read more

Took our family for a day at this indoor water park and had a blast! We were able to get a great deal on a 1 night hotel stay and 4 passes to the water park! It was a little hard to find a table to sit at and put our stuff down on, but we waited patiently and found one after a family left. The water temperature was comfortable, especially in the kiddie pool area. Everything was clean and well maintained. The red slide and the tube slide was an absolute blast for my 5 1/2 year old daughter. The park is a good size for kids- big enough to have fun yet still be able to do everything easily. The staff was friendly and not overbearing. The changing room was not as clean as I would have liked, but it was nothing to ruin your experience. A lot of fun for both children and adults! The hotel room was clean and comfortable. We really enjoyed having the bunk bed option in the room. The only issue that I had with the hotel room was that we could hear a lot of noise from adjoining rooms,especially from the room upstairs. Obviously there are a lot of kids staying at this hotel, and it seemed the kids in the room above us were a bit rowdy at 11 pm. If a similar deal is offered for room and passes, we will definitely return to Splash Universe! read more

Would not go back again!!! ArrivalSundday 2/17/13 3:45 (check in @ 4 pm) Parking lot so packed hardly no place to park. We had to drive around to find a spot and parked very far from entry of hotel, by the time we found one. This is due to the MANY outside public who use the waterpark as well. The hotel does not reserve parking for staying customers. Although the rooms were nice (we stayed in the Bunk suite), our overall stay was less then pleasurable. We booked our reservation several weeks advance. Called to place the reservation booking TWO rooms we requested them be next to or across the hall from another. The booking agent over the phone told me she did not see it being a problem and would put the request in. At check in one room ready one room not. Came back after we ate at the Tree House Cafe, (food bad. Drinks bad.) Second room was 6 down across the hall from our frist room, they did not accommodate for us and did not care we were a bit upset. Overall the hotel room was loud, walls paper thin, room even shook at times. In our room it sounded like thunder when people above walked the halls or moved around there rooms. The waterpark was small and crowded and the water was very, very cold. Food was aweful, and menu very limited. Will NOT return. read more

This was our first time going to Splash Universe and we had purchased Groupons for day passes. We were really excited to spend the day with three other families of young children for New Year's Eve. Each family called the day before to ensure that we would be able to use our Groupons and we were told as long as we arrived before noon we should be fine. Not wanting to take any chances we arrived at 9am when the water park opened. We were told that they were not selling any day passes, which didn't make any sense because the staff had told us the exact opposite the night before. We explained to the girls at the desk (they were very nice) that we had driven more than an hour because we had been told they would be selling day passes. She apologized that we were given bad information, and eventually let us in. We were told that the lazy river and two large water slides were not currently working but should be up and running shortly. We stayed for more than half a day and both the lazy river and large water slides remained closed the entire time. No staff on the floor had any updated information. No announcements were made and no staff apologized for the inconvenience. As for the conditions of the park in general, the water was fairly cold in the treehouse area where the smaller slides were. In fact, only the baby pool was warm and because the lazy river was closed, the baby pool was FULL of kids lying in the water. The bottom of the baby pool and most of the floors where beyond slippery. Three adults and two children in our party fell at different times and certainly the adults were being very careful and not running. The adults only hot-tub was working but unless you sat by the stairs, the cove area smelled strongly of chlorine and burned your eyes. It's also very shallow, which seems strange given that it is for adults only. Eventually we had to leave because everyone in our party was shivering, we learned that the heat in the building had stopped working. Being wet, in a now not heated area, on a cold Winter day did not make for a fun experience. Once in the changing room area we found that only one shower worked in the ladies room and the water was cold. Only one of the hand/hair dryers worked in the women's room and the bathing suit spinning machine did not work in the men's or women's area. The showers in the men's room did not work at all. Upon leaving we had to ask for a refund in the form of a free day pass for each of us, and the poor young girls at the desk (again very nice) tried repeatedly to call a manager and nobody responded to them. We asked where the managers were and they said they were short staffed in management and everyone was doing more than one duty. Eventually a woman came over (never identified herself as a manager, so not sure if she was) and she gave day passes to the young girls working the desk and told them we could be given one for each of us. The hotel was sold out for the night and I really feel bad for those people who thought they were going to have a nice, fully functional waterpark experience. Also interesting to note, this water park had just reopened after a 3 month closure for maintenance. What could they have done during that time??? We will go back and use our passes to give them another chance, but unless things really change we certainly would never consider going back and we would not recommend it to others. read more

So we do a quick little get away, i called and booked a modest room, 2 queens for 2 adults and 2 children ages 2 and 6. We are priced at $223 on a special for the hotel stay and two days admission to the water park. The room was clean, i didnt have any complaints on that, there was vending machines close by which was nice for drinks. The continental breakfast was ok. First of all it was hard to find. It was located in the building with the water park and not the regular hotel (just a 1 minute walk away) so after that we get up there, theres no indication of where to get plates etc, we all just kind of asked someone else eating what we do and then a hostess greeted us and handed us plates. Wasnt a huge fan of any of the food but the biscuits and gravy were pretty good and the kids had fresh fruit and cereal. Next came the water park. We got in from 9-11 (on a saturday) and it only started getting crowded once we left. My kids had a great time and we didnt run into too many unruly people. I am the sort of mother that will politely and with class and respect correct other peoples children in there absence if they are doing something harmful and there was not a single issue there. All the kids behaved very well after a friendly reminder. The baby area was very nice for smaller kids, my 2 year old had a blast there. The lazy river did get crowded a bit closer to 11 and adults were very inconsiderate when entering and exiting. Again, i am one to always look out for everyone's children, so a few firm excuse me's and guiding groups of children helped alleviate these adults from plowing into kids. There is a main like play area for older kids but also a littler slide for like 2-4 year olds that was very nice. My son has tubes in his ears so a good swim cap and we were off. The main 3 kid slides are very fun! I went down several times with my 6 year old and we had a blast. I did not go down the two adult older kid slides but i did watched the kids so my fiancée could go and lines were decent about 4-5 min wait and it looked like a lot of fun. The water was clean, not too much chlorine but i had my kids in goggles as a precaution due to others reviews. I didnt think the water was cold and im always freezing so theres that. The baby area was definitely not cold, it felt almost like a hot tub. Ladies changing room was very nice and kept for the time we were there. However, my SO said the males room was disgusting but lets face it, when is the mens room ever clean and kept? The arcade is nothing fancy. Nice little perk if u early check out u get a $10 game card so we opted for that. Definitely wasnt the main attraction, but is good for an afternoon break. With our $10 we had enough to get all 4 of us a small token of our day. We did not get any food here nor did we go into the gift shop. What made them fall short of 4 stars for me is the lack of information. No one knew where to check in at, no one knew how to get breakfast plates, we werent sure where to go for towels and a locker etc but as long as u have a brain these can all be figured out in a matter of minutes. This place is no khalahari but it is definitely a nice cheap little get away. We will for sure be back. read more

I didn't think this park was worth the money at all. The water park was very small, overcrowded with screaming, unsuperivsed children and many things in the hotel/park didn't work. The wireless internet password didn't work, the microwave didn't work, the dryers in the locker rooms (which were filthy) didn't work, l/2 of the arcade games didn't work, on and on. The food in the hotel is horrible and the kids eat free didn't apply to lunch, but wasn't posted that way. Just didn't think it was worth the money. Take your business to Frankenmuth to the Zehnders water park/hotel. It's more bang for your buck. read more

We checked in yesterday afternoon and were pleasantly surprised that we go to check in early. We have gone to the water park yesterday and today and it was only closed down for a short time for a small accident. The lifeguards did an amazing job at making sure that everyone was safe. I will say that I wish there were more tubes for the lazy river. Today we got to enjoy the pizza pack deal and the receptionist at the hotel Ben did an amazing job at getting us our coupon to bring to the snack shack. He made sure to ask if we needed anything else and how our stay was. read more

We took our Grandkids on New Years day 2019. We were told it would be a very busy day with schools being out for the holiday break. You would think knowing your business was expecting increased occupancy that there would be extra attention taken...this did not happen. There are many problems we had but I will only write about the most bothersome ones. #1..The lazy river only had about 7 floating tubes total. When asked why.. they stated most of them are in need of repair. #2..the room temperature was cool. Many children I noticed had blue lips and were shivering. They did make the temperature better after many complaints. #3 The arcade was open but at least 1/3 of the games were "out of order". When asked they said they had been broke for a long time. #4..the staff appeared to be mostly teenagers and they were not very observant. While waiting our "turn" to get a tube for the big slide we waited while at least 6 people exited the ride and kept their tube to get back in line for a 2nd turn before the long line of guest still had not had their 1st turn. The lifeguard paid zero attention to this and when brought to his attention he still waited to correct the problem..I dont have anything good to say about our day and the prices were way to high for this disappointing experience or lack there of. I would have given zero stars but it forces you to choose at minimum 1. read more

The service by front desk staff Krystal, Drew, Nico and manager Rose was terrible. They charged my debit card twice for the room. After waiting at the desk for two hours while they looked into the problem. This was play time taken away from my children splash time. There was no apology or concern by management and front desk staff. They found their error after two hours and manager Rose credited my account for the second charge. But I still was unable to use the money because the credit would take two or three days to process. Again There was no apology or concern due to their error. The splash area was small and after the service I received I will not be back. read more

OUR VISIT WAS AFTER THE RE-OPEN FROM THE TORNADO Floor is SUPER slippery!!!! My kids all fell, I fell, I saw tons of other people fall - unbelievable slippery - I CANNOT believe they just rennovated and didn't put a better floor in!! Hopefully it doesn't take someone getting seriously hurt before they decide to do something different!!! Completely unorganized. Wristbands are a joke - there were tons of people with no armbands at all, or the wrong ones, no one seemed to care. Hotel was just okay - old tv and the armoire that the tv was in was ready to fall apart. It was raining outside and water was pouring into our room - we called maintenance (the man stunk so bad like smoke when he left his smell lingered) who came up and threw one of our bath towels on it and left. No other concern from management at all. When I went back downstairs to let them know the heating/air unit had obviously gotten wet and was turning itself on and off and smelled like it was buring, they didn't seem to care. She wrote my room number on a piece of paper and that was it. My husband unplugged it so that the place didn't catch fire before we could get out of there. Breakfast was a disappointment. By the time we got there at 9:00am, there was absoutely NO food. There were at least 6 employees running around filling plates and cups, yet there was no food or drinks at all!! We ended up going out to eat. Arcade looked fun. Looked like a really fun place to have a birthday party. The kids had a ton of fun in the water. We would bring the kids back to the waterpark, but not without rubbersoled watershoes. jnavarre08@comcast.net read more

My family spent the fourth of July weekend at the hotel and waterpark. On the first evening we went to the water park and I was just observing the grandchildren. I had to take my granddaughter to the restroom when I enter I slipped in a puddle of water, and my knee cap slipped out of place. I went and reported this incident to the lifeguard and was given ice and I filled out an incident report. The pain was immediate and the knot on the side of my knee was larger then a golf ball. This happen in July this is January 2012 and I have.not heard from anyone. Now I get a letter in the mail stating that it is a water park so it is expected to have water in the rest room. I feel that if that the case then there should be precautions in place to clear area of excessive water, signs in place, maybe slip guards all or some may help. I was wearing tennis shoes not in the water at all. Something within their operation.failed and I was injured. So I say go it's a great attraction but enter at your own risk. Again something that was not posted. Please help me by calling this company and asking for justice for Cheryle. read more

Didn't honor my groupon discount. Paid for 6 passes and got 2 people in. Pretty expensive visit for something not worth half of what we paid. Talked to the manager on duty who lied to my face saying she would make up for it with free passes. She disappeared and never returned. Guess her office must be in another state and it took her over 4 hours to get there. I felt cheated and lied to. Not a good way to do business. read more

As a family we frequent many indoor water parks. Splash Universe Dundee is very deceiving from their online photo's. The rooms are below average with NO fridge, NO microwave, No continental breakfast. Pretty much just 4 walls connected to a below average water park. Not nearly enough seating for the park. The water park is VERY SMALL, more for much younger children. The hot tub area is SO HOT from being enclosed, I am surprised people don't faint on a regular basis. NO outside food or drink, which requires you to purchase food from the "Snack Shack" or the Treehouse Bar. Both are absolutely horrible for the price. NONE of the employees were aware of ANY of the online incentives that we paid additional for or received discounts for. We spent most of our day walking back being sent from upper level to lower level trying to figure out the discount and incentive programs for them. Overall, it was an overpaid chaotic mess. Stay across the street at Days Inn and get a cheaper room and get water park passes. Not to mention all the SHOPPING that was promoted was just Cabela's. All in all, it was a very misleading weekend vacation and not worth the 2 hour drive. read more

This is my second visit to Splash Universe in Dundee. It is small in square footage, but has a nice set up for families with young children. There is a nice warm wading pool with two small slides. This area is great for toddlers, but unfortunately, it gets bogged down by some older children who lay all over in it--probably because the water in the lazy river as well as in the "family spa" are a bit in the colder side. There is also a "tree house" which has 2 medium sized straight slides and 3 other moderate slides for the children (and adults) who don't like the other 2 larger slides that have a height requirement. There is an 18+ spa that I have not made it into. The floors are quite slippery and many of the children were running and falling down. I am not sure if this was due to a lack of parental supervision, but that was the only thing that I would say needs to be enforced more by the park staff. Otherwise, they seemed very attentive to what was going on and kept a pretty good eye on things. I would like to see someone patrolling inside the tree house to monitor the slide traffic. It is a nice little place to visit and keeps the kids occupied. I am only giving it three stars because the water is cold, there doesn't seem to be enough supervision on the tree house, and the floors are slippery. Otherwise, a nice place to visit. read more

The waterpark is very nice and the lazy river is a lot of fun. However the water is a little bit too cold and the arcade has a lot of games that don't work. Very expensive but aren't they all? They have a nice restaurant/bar upstairs. I live in Dundee and have taken my son quite a few times and he does love it! Workers at the front desk could stand to be a tad bit nicer, but I'm sure they're wiped out from all the kids coming in. read more

We've been to this waterpark a few times and over the years the experience keeps getting worse. I don't think we'll be back again, which is too bad since it's the closest indoor waterpark for hours and somewhere nice to go for a day trip with the family. We went on a Sunday afternoon and expected it to be busy, which it was. However, there were not enough trained staff at the check in desk. We waited in a LONG line just to buy tickets. While there were five staff behind the counter only a few of them were actually serving customers and most of the time they were helping the (few) customers in the gift shop. My biggest complaint is that the water was too COLD to be enjoyable. The water in the lazy river and family pool was freezing and unpleasant to be in. After a few minutes, my daughter was shivering. The kids jungle gym area with kiddie slides was warmer but not by much. We finally tried the toddler pool and found warmer water. It was filled with people like us who were just trying to warm up in the 18 inches of water. After staying only two hours, we decided we were not having fun and left. Unfortunately, the water in the bathroom showers was also luke-warm, the hair dryers didn't work, and neither did the bathing suit spinner dryer. I wish I could, but I don't have a single positive thing to say about this visit. read more

very convenient and safe for kids. the only thing I didn't like was that the people on the second floor stayed up till 2 am and they kept stamping on the floor which keep my kids awake! I would definitely go again I will just make sure that there is nobody above us. read more

Great special needs accomodations from staff, Jessica, Layla and Cody. Great family fun and lots of fun memories made. Truly enjoyed ourselves, just wish the water was a little bit warmer, but we warmed up in the hhe showers :) read more

Great experience for the Groupon price. Compared to few other water parks, they have few rides and activities. The staff were very nice and helpful. read more

I went to Splash Universe yesterday and the kids had a blast! The place is clean and the staff are so nice. We arrived at 4:30pm and stayed until 8:20pm. They didn't want to leave. They were having so much fun in the lazy river and the other awesome attractions this place has. One thing is that the food is a bit overpriced. One slice of pizza with a pop is $5! I just hoped the prices were a bit more reasonable. Other than that, it's a great place for the kids and they will have a great time! Will definitely recommend this place and will come here again! read more

My husband and I took our granddaughter and two of her friends there in May. It was a little cheaper than Splash Village in Frankenmouth, and a little closer to our home, so we decided to go there for a change. We were hugely disappointed. The water park was a lot smaller than Splash Village....but the biggest problem was there was hardly anywhere for adults to sit to watch their kids. It was very overcrowded. There were people sitting in the hallways eating food, because there just wasn't enough seating anywhere left to eat. Plus, people can buy "day passes" to get in... just for the water park......so it was way over capacity. We actually saw a few groups of people (adults and children) who weren't even wearing the wrist bracelets showing they had purchased passes. We were hugely disappointed in our stay....and won't go there again...... read more