The server kept leaving, barely checked on us. The food my Mom ordered on Mother's Day, I was treating her to dinner and she absolutely loves seafood, an entire Lobster for over $90 was a dull, muted red color it was terrible. Supposed to be bright red, barely any meat, Stringy in parts, rubbery meat in parts. I had some of her food. She asked me to write this review because she doesn't use the internet nor tech savvy.
Then when we told the server we were unhappy, still willing to pay asked for a free dessert (Bill was $172 in tough economic times I work hard for my money that is a LOT) that I had saved up. My mom was rebuffed. On Mother's Day. Seriously? A stinky piece of Key Lime Pie and you couldn't accommodate. That's BAD. I'm telling everyone I know never to eat here. The server telling us the seafood comes from Hawaii, Florida other parts of the U.S. sooooo we're paying your Import fees and the food is substandard. I've had amazing Lobster worth every penny of about $75 to $100 and this was GARBAGE. I couldn't believe how we were treated. Unacceptable. I'm an Air Force veteran, my Mom is new 6 months just moved here she's 75 years old they were so dismissive. We were so polite not a voice raised. They need to get it together or shut down permanently. Better restaurants have sadly been shuttered. I do not mind paying high prices but for GOOD food and not for cheap small portions. Everywhere I've lived, NY, California (Sacramento), Virginia Beach, Fayetteville, North Carolina, Layton, Utah, Tacoma WA, Phoenix AZ, Cedar Rapids, IA ALL had better seafood. The male server telling us this isnt a seaside town so it's going to be different and not what we're used to, is a terrible thing to say to us. Splash owner, you should be ashamed of yourself. My poor Mom was so upset and still hungry when she left. I felt horrendous. I hope you will reach out to us. This was really a harsh experience. By the way, I had Lobster Mac side dish, and 1 piece of Lobster, 4 pieces of Asparagus with the order of the Gulf Shrimp. (5) Shrimp. They replaced my Mac N Cheese and had more Lobster pieces in it. But that shouldn't have happened either. That I had to ask for another. I guess they just didn't care about our table that night at all. It almost felt intentional. I'm sorry to write this scathing review, but Me, Mom and Dad were all pretty upset over how Mom felt. Applebee's and Olive Garden have better food and better customer service, kid you not. Brava Cucina! Is amazing. Also, Thai Flavors on Ingersoll has exceptional seafood in their dishes. My heart and palette are irretrievably broken by this experience. read more