Just lousy. I have taken my car here for a few years but I'm done! The service has been on a steady decline. I took my car in on Monday and the interior barely looked like it had been vacuumed there was still dirt under the carpets and on the door jam. The windows were incredibly streaky which didn't show up until I drive away and the sun came out. I've had to take it back the last 2 times that they have washed it so I am done with Splash Update: after voicing my concerns management at Splash Car Wash reached out to me to address the issues. I was told that they would speak with the manager at the Shelton location. I was given a free wash coupon in an effort to make the situation right. I am happy to say that I did try this location again and the results were very good. They vacuumed so thoroughly that they found a missing umbrella and ear cuffs that I had lost at some point in time. The car was cleaned well inside and out! There were a couple of very minor streaks on the windshield that I cleaned with a paper towel later when I noticed them. I am happy that the company is responsive to customer issues and that they make necessary changes to improve the quality of their service. I am a Splash customer once again! read more

The staff is friendly but... you keep texting my cell phone with spam even after I unsubscribe and it confirms I'm off the list so that's number one. Number two, tried emailing your staff for a reoccurring car wash issue during the monthly subscription and never got a response. I even accidentally sent the same message to an out of state splash, yet they responded within minutes and took my concern seriously, you still haven't. read more

I have been coming to this car wash for almost 3 years and I will no longer continue . I took my car in yesterday Oct25 for a Hand wash and I had a envelope with my money I had just taken out of the bank also my card was inside (diddnt think too much of leaving it due to I've been coming here so I trusted the place because I have left money multiple times) but when I get my car back it's no longer there mind you I tell the cashier to let the ppl know to put the envelope somewhere safe and I get my car and it's no longer there ! So it's really unfortunate to have to not trust leaving your stuff inside ur own car because you just may never know when they will steak something from your OWN CAR. read more

Shelton, Connecticut. I've used this place before, but today's cleaning was absolutely horrendous. While the interior detailing was moderately satisfactory, the outside was terrible. I didn't catch it until after I drove away and saw the missed spots all over the car while in the sunlight. I paid them $160 to detail the entire car. Never again. read more

Second time to the Norwalk, CT location to give them another chance after my first experience was terrible. Second time around, just as bad. You cannot charge over $40 for a car wash and promise to clean the wheels if you don't even touch them. That not only bad service, it seems borderline illegal to me. If I had the time, I'd go back and demand my money back. Stay far away. Best car wash in CT is VIP in Bridgeport by far. read more

I've given this place so many chances. Even took the time to speak with the manager instead of posting a bad rating. Paying a monthly fee and having lousy service each time is no way to keep customers. On top of that I had another family member take a car and they spent $45 including wheels. Maybe two swipes of a cloth to them and they let them pull away with the tires looking barely cleaned. No one is watching. I will say that the employees are nice and they seem to be working hard. Unfortunately, no one is helping them setting a standard for quality control so people are satisfied and come back. read more

Five Star Auto Detailing - $45 for wash and wheels. - Car Wash Near Me - Shelton, Connecticut

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The woman taking in customers outside of the wash, tried to pressure me into buying a more expensive $70 package. She spoke so fast I could barely understand what she was saying, and when I declined, she threw me major attitude! She stomped away like I did something wrong. I never felt like such a piece of crap at a business. Going elsewhere from now on! read more

I stopped by Splash today to get a wash after all the storms we have had. I got in the full service line and was floored when I saw how much a full service wash was.....$36. At that price I realized my car better come out looking new....or at least as good as my home washing. The greeter tried to get me to sign up for the monthly unlimited plan - maybe then if I went often enough the price would be more reasonable. Now, it was busy. However, you can't skimp on quality of service when it is busy. When my car came out and was dried staff let me know when the car was all set...then they disappeared to the next one. I should add I had my 7 month old baby with me. I looked and realized that the rims on my car were barely touched....for a $36 wash I should be able to floss my teeth looking at them. The car also had an odd odor...at first it smelled like cigarettes but after some time the smell came from dirty, damp towels. Needless to say, I had to re-clean my rims when I got home. The car wash was not worth $36...it was more like a $15 car wash. read more

Ruined my car. Oil plug not put on properly. I have a car payment for a car I can't drive and they basically told me it was my fault that I didn't have oil after only driving a couple hundred of miles. No car Spending so much money on Ubers and lifts which I am sure they are not going to take liability for especially when they didn't take liability for not putting the oil plug on tightly read more

very thorough cleaning. And such a pleasant staff!! Manager is very involved with his customers. Highly recommende!

4 times I tried this place .. i am done ...i always used the hand wash service. Woman who greets as you pull up should kept about from people. She was yelling and swearing at customers who didn't understand which lane she wanted them in.. The wash for the 3rd time in a row.. I paid 42 dollars for the premium wash and one side was hardly cleaned, missed spots all over the car which you see on black .. no attention to any detail.. sucks read more

Just left after getting a vacuum and exterior wash. Listen, I know I didn't pay for a detail but when I get back into my car and can visibly see crumbs that are easily able to be vacuumed, that's a problem. Worst car wash I've ever had and pretty confident they scratched my car too. This place used to be the best around, can't believe how much it's gone down hill. I'd be better off paying my 8 year old neighbor to vacuum it using a DustBuster. #whatawash read more

Five Star Auto Detailing - Couldn't even vacuum the straw wrappers - Car Wash Near Me - Shelton, Connecticut

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Brought my car to wash and vacuum. The carpet wasn't cleaned the dashboard wasn't clean. They did bad job. Don't spend spend money for a job they don't do. Find other place or do it yourself read more

I've been using this car wash for about 7-8 months, my vehicles, my wife's vehicle, and they actually send few people there as well which I really would not do ever again! Definitely wouldn't go there with a nice car or a newer car, brushes scratched up my wife's car that's two years old and of course they are not taking responsibility for that, they just making excuses and yes explanations for it, but there are visible signs of damages/scratches that were not there before. Besides that, their "detailing" it's just overpriced and not worth it, I brought my car and they charged me $190 but still at the end I found hairs in the car, leather seats still dirty, some of cupholders had to be clean again because they just skip them, fabric floor mats were not even clean just vacuumed-which to be honest you can do it by yourself for just go pay 20 bucks and they will clean it inside out for you elsewhere. But those who have some older cars and they don't care much-good luck, go on your own risk. Crews that work there are nice people and hard working, that's the only reason they deserve this second star on the review. read more

very disappointed in the exterior wash. Dirty spots were missed and my vechicle came out approximately 70% wet and I had to use 3 large towels to dry it. Thinking possibly the dryer air was not working properly so I decided not to go back to this location. The following week I tried the Splash car wash at North and Madison ave which I experienced the same issue with my vechicle not air dried and had to towel dry my car again. Other car wash's that I have used, you can just drive away with the car being 90% -95% dry. Very unhappy with the service! read more

Had The Works automated express wash to specifically address my rims. SIMONIZ Triple Foam Polish SIMONIZ Clearcoat Sealer SIMONIZ Tire Shine SIMONIZ Wheel Brite Undercarriage Wash Express Exterior Wash Towel Dry It doesn't even look like I went through a car wash at all. The rims were filthy, tires not shining. The Wheel Brite clearly doesn't work. I question wether the under carriage even gets a cleaning. I've also had the hand wash done at other Splash locations with subpar results. read more

Five Star Auto Detailing - Car Wash Near Me - Shelton, Connecticut

My wife brought our 4-year-old car there for an "interior detail". The car had kid's barf stains, butter!? stains, food, dirt, grease, and 4 years worth of ground in beach sand! I had no expectation for them to really get this car clean but just wanted to shut my wife up about how dirty we all made "her car"! Low and behold, somehow they made it look like NEW! They even got the butter stain out! I honestly have no idea what they did and I don't care! My wife is ecstatic with the results! They washed the exterior too which is just gravy at this point. I may splurge and do this once a year now!!! read more

I'm TIRED of going to car washes and having the attendant try to pressure me into spending $60, $70 on a car wash!! Went here today and the woman taking orders, a black woman about 35 years old, asks me if I want a (spoke so fast I couldn't understand her) wash. I ask how much because I'm turning the truck in today as my lease is ended, just want it clean. She tells me $70.00. For a car wash??!!! I try to explain no and why and she actually got MAD!! and turned her back and stormed away!! WTF!!! I'm just going to do my washes at home from now on...this is absurd. read more

I only went here one time in early 2019. Since that time there has been 2 separate times where they all of a sudden start charging my card for monthly service. The first time I went into the office and the guy looked it up and said that I was all set. .. The charges kept coming. I had to cancel my CC and report fraud. Fast forward a full year and suddenly the monthly charges start again. I have heard this has happened t several people I know also. Do not give theses clowns your CC ever. read more

I was surprised to see some of the recent negative reviews, because I've had my car hand washed three times in the last week and a half, and they've always been thorough, and very nice, even when they were very busy! They helped to get some tar off the side of my car from this morning and were phenomenal with communicating with me and not up charging me to do it! read more

I went to this car wash for the first time yesterday. The woman who works in the back greeting was very professional and knowledgeable, as it was my first time getting a detail. Though the workers in the front didn't do my windows properly and only 2 of my tires had tire shine on them. I will definitely try them one more time. read more

First , my Mercedes got a new dent to the trunk during the "manual" wash. They just dropped the broken emblem into the trunk and denied any wrong doing Second , since the Covid prices became too high . In short, I'll never use them again . read more

Brought my 2017 ram 1500 today for a car wash. I purchased the wheel express Package. They had to run my truck through the car wash twice because there hand car wash left soap all over my truck. Furthermore, they didn't dust my dash, vacuum or clean my windows. The undercarriage wash was a joke and only did half the truck with very low pressure. since I purchased the tire package my expectation was that they were going to clean the tires and rims. However, that didn't take place either and when I said something to one of the employees because I didn't speak English. They just smiled and waved me goOd bye. Overall, the experience is a giant report and I would recommend to anyone so avoid this location as to not be disappointed or lose any money. read more

So I couldn't decide between full service or just an exterior and a little elbow grease on a beautiful day...until I saw the prices. I proceeded to pull into the express lane, where I sat, and sat, and sat...no cars around, and an attendant in the wash bay that'd occasionally look at me, but I sat. A gentleman who I believe was named Jorge finally appeared and said " I see you got some dust build up on your tires...you want the full wash?" I said " nah, I can clean the wheels" to which he replied "then what you want" I said " the express, he returned " with the wheel cleaner?" I said "no, the 7.99 wash". Upon finishing, I thought the car looked pretty good, until I just looked around it...see pic... With the ratings plumeting and my experiences backing it up, I have a bad feeling there trying to save money with sub par help, and sub par chemicals. read more

Five Star Auto Detailing - You missed a bumper... - Car Wash Near Me - Shelton, Connecticut

Although I cannot complain about the quality of the services I receive when I take my car here, the amount being charged on my CC for the "unlimited" car washes is staggering. I was told it was going to be $24.99 a month and for the last 3 months it has been $63.90 per month -- I feel that charge is outrageous. I called to cancel and was told that I can only do that while on site, with the manager, at the Shelton location and then promptly was hung up on. Extremely disappointing, frustrating and unacceptable. read more

Came to get the carpet express. The attendant convinced me to add a few extra services (even though I declined twice) and insisted the waiting time would remain the same. While I was fine paying more money than originally anticipated, I didn't appreciate the blatant lie on the timing (which in hindsight was obvious). I ended up waiting 90 minutes for the car, when the website clearly indicates I only would have waited 20 minutes for the carpet express. Based on other reviews it seems that this attendant has been hustling other customers as well. I guess Splash doesn't take customer reviews seriously. Will not be back read more

Worst experience of my life. Not just as a car wash just in general. I pulled into the express lane. The young woman took my card and put it through. She told me to put the receipt on my dash and pull up to the right. Retrospectively, she either misspoke or meant her right, but I was on the wrong side of the track. A supervisor named Walter comes over and starts screaming. Literal screaming. Now he is telling me to pull forward, the girl is telling me to go left. I'm not convinced I'm safely aligned with the track. You would think they'd provide these instructions first, but no. I tell them I do not want them to proceed. I don't feel safe and I want to speak to a manager. Walter, who again was identified as a supervisor, began to scream at me to the point I was in tears. He shoved his face in my car window swearing at me. Took out his wallet and tried to give me money and told me to go away and never come back. The manager finally came out and was apologetic, but I was so shaken by my experience with the alleged supervisor that I am genuinely considering filing a police report for the way he threatened me and tried to give me money that was not only inappropriate but less than the cost of service. read more

No one should go to this service. I went to get interior detailing. When I came back to pick up my car the service person said they cleaned my engine for no charge. This was never requested. When I turned on the engine the air bag light was on and would not turn off. This never happened before. I showed the manager and he said we could not have done this This light only came on while they were working on the car. Also several seats were still dirty. Another worker said he would redo it as sometimes people rush thru the job. Don't go to this place unless you want bad results read more

Been going to Splash for years, both for washes and detailing. Always would get a birthday car wash. Today is my birthday and I went and was told that I needed to the app installed and have had 2 recent purchases. Even in January, I did an interior detail. Happy f#*king birthday to me! The employee I spoke with didn't even offer an apology for the inconvenience. Needless to say, I will be taking my business elsewhere. read more

Got done $17 "The works" car wash, not happy with the wash! The bugs stain on the front bumper wasn't washed at all! And as per the wash, the tires were supposed to get wash/shine, and some wax coat etc, that dint happen. It appeared to be a regular water wash. No one to monitor the quality of service. In short an unhappy customer here after paying for top line car wash service in the store. Advice look out for other car wash places which might offer better wash/services as mentioned for the price one pays here. read more

Wife dropped off her 2011 Subaru at 9:00am during a weekday to get the inside cleaned after my son had gotten carsick the day before. The place was not busy so she was taken right away. The entire job should have taken 40 minutes, tops. They kept the car for almost THREE hours?! They gave some cock and bull story about finding 'dog hair' out of the back seat which was taking longer than expected; that's a good one - we don't even OWN a dog! #Sad. read more

After I was disappointed in the car wash that I paid for, I called and spoke to the manager. He was very apologetic and asked me to bring my car back. He totally detailed it and went the extra mile to make sure I was satisfied. I think they have great customer service. read more

Don't waste your money. Mediocre hand wash. Mediocre vacuuming. Your car will only get cleaned if you're willing to do one of their detailing services and spend over 100 bucks. There are plenty of other car washes in the area that do a way better job for less money. read more

Ok, the promised update is live.: A couple days after my bad experience, I received a call form "Bert" who asked me about my experience. I laid it all out for him, and he offered to completely REDO the detail. For free. Keep in mind that this is a $200 service that takes several hours to complete. Let's recap: REDO. Free. What can I say....I'm in! I dropped the ol' '64 off on Saturday and toddled on over to Wal-Mart, which seemed like the most logical place to wander around in the A/C for a few hours. When I got back, I was met by "Berto" (same guy that called, but that's what was on his shirt), and he showed me everything that they did. Wow! My car hasn't looked THIS GOOD since my dad owned it! Everything was cleaned, washed/waxed...even the spare tire was looking great. Fast-Forward one week: I drop off my Jeep for the same service, but this time, I'm not gonna have to worry about a phone call, or taking it back for a redo. Everything was spit-shined to perfection - except the running boards, because they'd be slippery and my clumsy ass would certainly take a tumble. Faded black plastic was once again a deep, vibrant black, scratches (and there were a few doozies) were all but invisible. They really earned the 5-Star name of the detail. I will absolutely be back, for future detailing as well as a monthly wash subscription. p.s. "Spit-Shined" is a term we use in the military, no actual spit was used in the cleaning of the vehicle. I feel a bit sad that I have to include this, but some people..... read more

This is the worst place I've ever been to. Don't waste your money and time with these amateurs who leave your car dirty

Staff very unfriendly and rude. The minute I pulled up they try to upsell me on something I didn't need. The lady was very upset I didn't want to upgrade and gave me a bad attitude. Pretty much told me it wouldn't be as good as a cleaning and did a poor job vacuuming and rushed it through the prep stage. Cashier was on his sell phone and made me wait. He also tried to upsell me on monthly plan and when I told him I was from out of town he was rude and didn't even talk to me after that. I felt I interrupted his call. Very rude and crappy results. I'll never come here again! read more

Extra slow, talking to each other and not working on the cars. My car came out before another car, and they started working on that car before mines. My car just sat in the sun getting water spots. Finally, after their powwow, they noticed my car and decided to finish it off. This is why I don't tip! I can guarantee when I get in my car the mats were just thrown in. I know it's not the best job in many aspects. But, I've always taken pride in whatever I do. Trust, I've had many jobs. read more

I brought my car in for an interior/ exterior wash and I am amazed at how they got out the pet hair. The car was beautiful inside and out. It has been my experience that this Splash management sincerely wants its customers to leave happy. If you complain in a civil way, whatever isn't up to par will be fixed. Detailing is awesome and I have always been treated with professionalism and kindness. Gail Snow Shelton, CT read more

I give this place a chance time and time again. I go every month or so and every single time they never clean the inside back window of my car. I always have to point it out. I am tired of them not being thorough on cleaning my car. The employees were too busy chatting with each other to pay attention to what they were doing and it just has not improved in the past few years i have been coming here. Really sad. read more

I paid for the works exterior wash, I got home and it looks like the back barely got wet! Then the guys who dry the car just wiped right over it, grinding the dirt into the paint. read more

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