Great service, was visiting from NC, Ayden Sanchez was such a great help and his customer service was phenomenal

A new location opened up near me in Orange Connecticut. I've had positive experience. When you ride up to the customer service the staff greets you with big smiles. Will helped me sign my father up for a membership. After my car wash I was greeted by Lewis who was managing the detailing section. I told him it was my dad's birthday and that I was surprising him with a car wash. I asked him to show me how to use the vacuum which he did, but unexpectedly he offered and went out of his way and helped me clean and vacuum the ENTIRE car! I am so grateful! My car came out sparkling clean! Lewis has such a great personality, very kind, humble and funny! Thank you so much Lewis! I can't afford the membership as it's a little steep. But aside from that I highly recommend this location. read more

The business is always clean and efficient. The staff are so polite and knowledgeable! They deserve to be recognized!

My car was sitting in the driveway for a few weeks so it was in need of a car wash. I used this local car wash in the past and they have been fine. Since my last visit they increased a single wash from $7.99 to $9.99 and no cash payment. They also added a unlimited wash club for $19.99 allowing club members their own by pass lane and free use of vacuuming stations. While waiting in line I had at least 10 club members bypass the line making my wait longer and longer. Sure 2 washes and I am ahead for my 3rd wash but I didn't want the commitment. read more

Russell Speeder's - Goofy manikins all around - Car Wash Near Me - Milford, Connecticut

If you want full car wash service this place is not for you. If you want high pressure sales to subscribe this place is for you. I went once and will never return. The car wash did not clean my car completely and there was still dirt on my running boards. If you want the inside clean do it yourself. I paid the same price for a full service wash at Green Bubbles for the same price where they armour all your tires vacuum do the windows and more. No good service...no money Bye Bye read more

Was just there and meet tge sweetest girls Breanna and Kiki. So respectful and the sweetest smiles. Definitely coming and would recommend.

Went through the car wash a week ago. When I came out I noticed scratches all over the hood of the car. I immediately informed the manager. I filled out an accident report. He put blue tape all over the scratches and had me go through again. He took pictures of the tape and told me some made up story that corporate will look at the pictures and the cameras and do scientific "CSI" investigation and I will hear back in 48 hours. I hear nothing. I called corporate, I spoke to the woman twice. They know nothing about any claim? I get a call from the manager, he claims that corporate completed the investigation and found that this damage couldn't have possibly come from the car wash. Look at the damage! Tell me what you think. Every place you see blue tape is a scratch. read more

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Was there a few days ago for a car wash and your employee Breanna was an absolute pleasure she is very respectful and does her job with a smile I will definitely be coming back here. read more

I've never paid $30 for a car wash before but I figured hey why not if it's going to get my car squeaky clean. I was so disappointed to drive through and have my car still be dirty and the front window have scum all over it. Since I spent so much I felt like I needed to say something for them to fix it and clean it better, I was allowed to drive through again and my car still had dirt on it!! What's this place doing?? Their car was is not good and they're expensive. The $30 only included an outside was and it left my car dirty. read more

Russell Speeder's - Car Wash Near Me - Milford, Connecticut

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I had a great experience christina was very helpful and made my visit a pleasant experience . They did a great job my car hasnt been this clean in a while thank u ill def b coming back to this location read more

Mr. Ohhare came up to us saying we needed a membership to vacuum our car, robbing us of our free right of air. The midget air keeper then proceeded to get on her walkie talkie to patrol us out of there. Kept walking and peeking over. The vacuum said "free vacuum". After reading all of these terrible reviews I would never step foot on this trashy property again. Russel speeders you suck and so do your dumb employees. Will never be returning to Russell ohares ever again. Stay safe out there. If I could add zero stars to this review I would. read more

Be careful if you buy one of their memberships. I cancelled mine months ago and they started charging me this month. I have to pay two months again to cancel it. Beware. read more

I usually go to the Shelton location. The few times I've been here the parking lot was a mess and the one time it wasn't the car wash ripped one of the mouldings off the top of my car. Was just dangling off SMH SHEEESSSSHH read more

Company is a scam! Please don't allow them access to debit card, worse than gym memberships to cancel. I was lied to from the start.Stay away and wash your own vehicle and is safer. read more

The staff, who I'm sure is lucky to earn anything more than minimum wage, is who makes this business worth frequenting. Always positive, pleasant and knowledgeable. $19.99 was a great price for the unlimited car wash pass as I was facing winter. For this price, I know nothing special will be done but at least winter grime and any accumulation of snow removal chemicals, sand, and salt should be removed. However, after belonging for two months, the price was doubled, without any notice. I've now spent four months trying to cancel and no one ever responds to my e-mail messages although I faithfully utilize their website cancellation process. I've resorted to this review, my bank, and next, the BBB to resolve the situation and will provide an update. read more

I am very disappointed and dissatisfied with the service. Alex is so rude, unprofessional and not friendly at all. Do not go there!!

To the blond who works at night. I think it was very rude. For you to call me and my two friends ( happen to be black ) out and ask us for our membership card. Then when we actually told you it's in the window. You still rolled your eyes and walked away. Thank you. You made us feel very welcomed. I'll make sure I spread the word. Thank and I'll make sure he cancels his membership. read more

May 2, 2023 I went through the car wash. I purchased a $19.99 unlimited wash. Once I went into the bay to dry the car down, I noticed that 2 of my rims were scratched. I immediately called(for what I thought was a supervisor?) he had the audacity to try and play on my intelligence and tell me that obviously I hit a curb?? If I had truly hit a curb the rims would've been totally tore up. The height and location of the damage is done by the car wash is quite obvious. He then proceded to tell me that he would have to go look at the footage of my car going through the car wash. He returned to me with a still photo on his phone telling me that was what my rims looked like when they went through the car wash initially . I told him that if he wanted to make it right, let me see the footage for myself. How can you show me a still photo and say this was me entering the wash? Once again, I asked to see the footage, and he proceeded to tell me that it was against company policy to allow me to see the footage. I have looked into an alloy wheel repair shop and it will cost $250 each rim because they are aftermarket. I have called and left several messages. The manager Kenneth, has not returned any of my calls. Needless to say, I have yet to hear from anyone I say, stay away, stay away they are not honest people or forthcoming. Darlene Rodas read more

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I happened to be in CT for a meeting and had some time to kill on Jan 13. Went to this car wash and was told I needed to get a membership that I could then cancel in a few days. I did that and then canceled I believe on the 18th. Then I was traveling and did not notice until the 13th of April that they have been charging me $42 per month every month. Tried calling. Impossible. Emailed. Nothing. Sent a message on Instagram. Nothing. I went on the site set up my account again to cancel again. I've essentially paid $150 for a car wash. Extremely irritating. read more

***warning*** if you have a small car there could be damage to your lower control arm bushings either front or rear. My car was not stable on the moving rails and tried for them to stop. I could feel a slight hop when I was in the wash. Yes I was neutral in a manual. Photo is attached of the damage. If Russel speeders car wash is reading this. I want my 15 bucks back. read more

Russell Speeder's - Car Wash Near Me - Milford, Connecticut

Beware of this business! They ripped me off for hundreds of dollars. I bought (one 1 uno)car wash service from them and they enrolled my credit card in a monthly service without my permission. Unfortunately I thought my partner had signed up and vice versa. Neither of us used this company for a year and a half and then realized that we were being charged fraudulently by this business. I appealed to this company to return the stolen money and was denied. This is a very dishonest practice by a dishonest company! read more

I canceled my account over a month ago in person. I have tried 3 times to 3 my account credited as they are still charging me. Phone number doesn't work. I get the same automated reply, but no credit to my account. I will not be using this company again. Splash is much better. read more

This is the perfect example of how not to treat a customer. They raised my monthly membership by $5 because I closed my bank account and the payment bounced. I was there the day after the bank refused payment to provide new payment info! I referred 4 people to this location. They don't notify you that the "system" won't let you go back to my previous $24.99 when you sign up due to bounced payment. It's not about the money to me, it's about poor customer service. I went to Kleen and Green a half mile away for $20.00 a month! read more

I went there in January to get a simple wash. They asked If I wanted to sign up for the Unlimited Monthly Special. I said "No". They signed me up anyways and 6 months later they have taken $260.47. Never signed up for anything or even got my Monthly Membership. Tried calling the local wash but nobody would pick up the phone. Called HQ in Norwalk. They wouldnt pick up the phone either. Been unable to get in touch with anyone from the company. The HQ is in Norwalk. Wash your car yourself next time. Save yourself the grief!! They are THIEVES!!!!!! How can a company only gross over $500k have only 3 Employees?? Who never seem to be in the office. read more

After purchasing a membership in the spring, my membership was revoked out of nowhere when the attendant said their policy now excluded longer vehicles (I drive an extended cab pickup with an 8 foot bed). He couldn't tell me what the exact dimensions were that disqualified my vehicle but I have been forced to go elsewhere due to truck discrimination. Trucks are people too. read more

So done with this place. Rudest staff around. One in particular. Looks at me like I'm from Mars when I complain my windshield is never sprayed like every other car is prior to their wash. Nine times out of ten my windshield isn't touched. Forced to go back thru again with serious attitude and looks. Seriously if I could get away with punching the so called manager in the face I would. Fucker actually mocked me today. Can't wait until the real manager is there next time so I can cancel my membership in person. Ridiculous. It's not rocket science. Have to argue with these incompetent people to get them to do their jobs. Next time I'm gonna shoot video. Almost seems on purpose. Manager tells me after i complained "let's keep this regular" what the hell Does that even mean?? read more

Avoid this place. Unlimited washes a scheme just to get u in door. Prices jumped one hundred & fifty percent after first month. They charged two different prices for two different accounts. No rate structure on website. Buyer beware. read more

New car with no damage came out with scratches everywhere and still dirty after using their car wash.

I am very pleased with the services provided to me by the team at Russell Speedy on Roses Mill. I committed to a membership a few months ago and by doing so I keep my car much cleaner. I actually enjoy cleaning it because the people are nice, the self serve area is always clean with music playing and with all the free supplies with in arms reach it is easy. I also used the detailing service to get some stains out of the upholstery that I never thought would come out and they did because Dennis was amazing and detail oriented. I have been so pleased that I added my son and daughter to my plan. Finn made sure I had all my questions answered and that I got the best price I could have. it has truly been a pleasure and I recommend this business highly!! read more

My car came out shining like a diamond, perfect cause I then picked up my girl and my whip was full of rizz and the drip was high!

Extremely disappointing for $20. Would recommend looking elsewhere. Staff were friendly and kind. But this was a total rip off. read more

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This is a drive thru car wash who tries to up sell more expensive packages while not informing you of less expensive choices. I went to one on Cherry St in Milford CT and the woman told me I couldn't get a basic wash and had to purchase a package. I reversed my way out of there. Went to another car wash, which it turns out has been bought out by RS. Same thing. Woman tried to up sell, but difference here is woman told me I could get a basic wash for $11.50. Def not worth that amount either. You can go down the street to the Shell station across form Pilot Truck Center and they will hand wash your car, vacuum it and do the windows for $2 less than RS's $27.99 exterior wash...but you can purchase unlimited for $20/ month with free vacuums...but, you must do the work yourself. In warmer months, I prefer washing and detailing my car so none of their offers work for me. I will never return here given the marginal quality wash and ridiculously high prices with few options. Both attendants were polite and informative sales people, but the first did not want me getting a simple wash. STAY AWAY from RS read more

Russell speeder car wash has continue to charge me for two months after canceling my membership in writing and verbally on a phone call. This used to be my favorite car wash, but unfortunately the team of employees there is not very responsive. read more

The absolute worst. I go in for a quick wash and am subjected to a time share level sales pitch selling their monthly Subscription. As they launched into their spiel I said that the quick wash was all that was needed. They ignored me and again launched into more of the sales pitch at which point I asked them to stop. They told me they couldn't because they were being taped and must deliver the entire sales pitch. Just. Insane. Avoid this ridiculous chain at all costs. Save your self the offensive sales pitch. read more

This is the second time in 4 years that they have put a charge through my credit card without the card being present. BEWARE! Check your credit card statement for out of the blue charges from them. Next up, emailing the CT Attorney General and the BBB. Only pay with CASH! read more

Been trying to cancel my unlimited wash pass for 2 years. Good luck to anyone who signs up!

This is my dad's absolute favorite car wash. The unlimited pass is a very good value, the wash does a great job, but they also have tons of extra tools for detailing your car available for no extra charge. The mat cleaner machine alone would have me coming back. We make a trip every time we're in town! read more

This car wash is great! My kids & I love it ! My car came out very clean, so satisfied with the results !

Great car wash !! staff is very friendly and knowledgeable. Felt welcome from the moment I entered . Very fun and energetic environment. Loved the amount of products provided for customers after your done washing . Milford on cherry st read more

I purchased a trial membership pass. That went smoothly but I want to cancel it and that's where the problems begin and end.. to get to Customer Service it's almost impossible they just leave you a message that you can go to their website and cancel your membership there but they give you no verification 99.9 times you call either one of the two in Milford Connecticut, and automated voicemail picks up, tells you they'll get back to you in 24 hours farthest thing from the truth going on for days no call back ! The one time someone actually picked up the phone seem like a nice young lady, and she didn't have much information for me, but said she would get back to me. Nothing never called back. So I went online and I canceled my membership but the problem is you get no verification if your membership has been canceled no confirmation so we were wondering did it get canceled? Did it not get canceled? It just says your cancellation is been submitted About the car wash itself, it does a pretty good job cleaning, but like most larger car washes the scrub with a brush or the power washer. Your rims of your tires, because a lot of dirt and debris gets stuck to the rim and it doesn't come clean just going through the car wash so like I said, I'll usually scrub it with a broom brush, or else pressure wash the Rams. I went there like three or four times and I'll ask them. Can you please clean the rims first before I go to the car wash they barely don't do it at all or they just passed the pressure washer on it for like a second, but not directly on the rim just wherever. So the second to last time I went there before I went through the wash I roll down my window I said hello excuse me can you please clean the Rams the person goes to me I don't speak English are you kidding me? How can you hire someone in a customer service position that says they don't speak English. ??? So it becomes complicated you just bite your tongue and go through the wash and then clean the rings off yourself when you go to the other side to do some detail work. I think they should spend more time directly speaking to the customer and listening to the customer instead of flashing these little hand size it called the customers awesome, ! definitely in the customer service business. You can't have employees telling a customer. I don't speak English. I mean come on now it's it's totally ridiculous.. so what do I have to do all my cars in the washing area? I have to get out and go find somebody who speaks English so I can ask them questions.! Also, I don't know if my membership has been canceled or not. I'm still trying to contact them but it's been four days and no luck! But when they had to initially sign me up and take my credit card information, they did all in five minutes and told me it was easy as calling the number and back of the receipt to cancel. read more