They deserve NO STARS. I had an online order that arrived with the accessories missing. The bag…read moreliterally had a dress in it. The accessories made the outfit. I took it to the closest store and they said, "no exchanges, no returns." I said "you did not deliver what was posted on the bag." "Call customer service." I called customer service, on a callback two hours later... no returns no exchanges. HORRIBLE CUSTOMER SERVICE. By the way, the dress without accessories cost $47.59 Hugely overpriced. Will never walk back in this store again.

This was a good location and they had a huge selection of costumes and accessories I do however…read moresuggest that you not wait until the last minute to get your Halloween costumes and supplies stuff is going fast.

Inge was incredibly helpful and personable. I like supporting small business rather than chains and…read morethe quality of the fabric and material was excellent. My wife has her pirate themed outfit from Inge as well and next year we will commission something for an event based on a series she likes called the court of thornes and roses. If your goal is to get quality material, help and suggestions from a designer and a friendly atmosphere than this is the place for you.

Wonderful customer service ! Huge selection , original costumes as well as sought after !…read moreGreat value ! Highly recommend !

We loved having Alyssa as our Island Princess! She was great my 4 year old was over the moon with…read moreexcitement! I would definitely recommend!

Amazing birthday party for my daughter who is obsessed Elsa and Anna! They both were wonderful with…read morethe girls and all the guests were silent in awe every time they sang I paid for one hour and both the Fairy Godmother and Elsa reached out the day before to confirm what I'd like to have: grand entrance, story + singing (they sang both the specially requested songs beautifully), painted nails, taught princess etiquette, and even served cake! Definitely a great experience!! Highly recommend!

They have no help to ring up sales. Wait time to purchase merchandise is over 45 minutes.read more

Huge selection of Halloween costumes and props. The little spinning playground merry-go-round with…read morelittle zombie babies was particularly creepy. The store is large and laid out well. Plenty of costume options for every size and style. I saw some of the items listed as new and hot for 2010 such as Avatar, Jersey Shore and of course all of the vampire craze. I was only there for a few accessories, but I found it quickly with the assistance of the friendly staff. Check out was quick, but I am sure that will get longer as Halloween draws closer. Stop in now and avoid the rush.

I hired 3 actors from the Arizona Gunfighters to entertain during a party on May 1st, 2021. I paid…read more$775.00 for 3 actors to entertain for approx 4 hours during the party I was hosting. We hired a good guy, a bad guy and a saloon girl. The actors showed up in costume, but did ABSOLUTELY NOTHING in the way of entertaining our guests. There were no skits, acting, nothing. They showed up, enjoyed the party as an invited guest, ate dinner and left after the party was over.

Cute costumes and numerous options too. You can see some of their garb on the Facebook page of the…read moresame name (AZRF Belrose).

Had the best experience here!! Was searching for an upgrade to my brother sewing machine for…read moreapparel sewing. I had not great experiences at the Phoenix sewing multi-brand store (not Mulqueen or Bernina). I had said I wanted to stay under $1k and had received the most appalled reaction and customer service. Contrast to Mulqueen. Walk in, all the machines are on & ready to play with. I had called to check availability of a few models and chose this location over tempe based on machines on the floor. I brought scraps with me & set to testing but was quickly confused by some of the buttons. A woman appeared right about that time, sat down next to me and walked me through it. Keep in mind this was a $500 machine not $3k or something. She even suggested a less expensive version next to it often used in their classes (Janome) ultimately decided this was too basic & I missed computerized so she walked me to the Juki I requested next & I quickly set to work testing it. This particular model (hzl f600) was over m y budget but I knew the basic functionality was similar to the ones I was considering. Absolutely loved it! Denim, slippery rayon, no issues. She said you know we might have this used. She walked me to the oasis of used/refurb machines. They had every machine I was considering-available used/refurb and under $1k!! I ultimately got the f600 used -could not be happier-and saved enough to buy way more fabric than I need. My only complaint is we need a location in Phoenix or Scottsdale!!!! The gentleman in the refurb area was also super helpful answering questions the woman couldn't (she had long gray hair but didn't catch a name). Well worth the 35 minute drive & seriously only place I will go for machines.

Bought my new Janome Skyline here while visiting family in AZ recently. Way better pricing than CA…read moreso I couldn't resist. Customer service is friendly and they have plenty of machines to try out. I didn't dare go next door to the see the giant fabric section after buying the sewing machine. Maybe next trip.

If all JOANN stores are like this one, it's no wonder they are going out of business! This is an…read moreabsolutely disgusting store. Stinks horribly in here! Like dirt and BO. The floors are dirty with big stains all over the place. The product is extremely cheap looking as if it is the same quality as stuff from the dollar tree and Walmart. We walked in, walked around, went up and down a few aisles, and left. We were completely grossed out by this store and would rather go to Walmart! Would never shop here! Goodbye.

I'm so sad this place is such a mess. There is stuff everywhere. You can barely walk through the…read moreisles with your cart without hitting something. The bathrooms were so bad I thought I was at a nasty truck stop. (Please see attached photos) I feel like this place has so much potential.