Short version: AARD is truly a one-of-a-kind, family-owned business that genuinely cares about its…read morecustomers. They provide high-quality work at very reasonable rates. I was especially impressed with their communication and the level of commitment they showed throughout the entire process.Our system is finally up and running properly again, and I only wish we had chosen them as our original installer during our remodel. Instead, they came in and fixed what hadn't been done correctly the first time. Highly recommend! Longer version: Our system had been making a strange grinding noise every time we turned on the heat, and we could never figure out where it was coming from. On top of that, it took forever for air to reach the upstairs. The company that originally installed our system came out several times but couldn't identify the problem. After so many visits with no real answers, I lost confidence in their work. I started looking for another HVAC company and kept seeing great reviews for AARD, so I decided to give them a call. Scheduling was quick and easy, and they even offered a free inspection, which was a nice bonus. To be honest, I was a little skeptical at first and expected a quick visit followed by a sales pitch. That wasn't the case at all. When Joshua came out, he was incredibly thorough and took the time to carefully diagnose the issue instead of rushing through the appointment. He explained what he was seeing, gave us multiple repair options, and even changed our air filter for us before leaving. The next day we received a very reasonable estimate with several options, and once we approved the work they scheduled us within a few days after confirming the parts. On the day of the repair, Allen was the technician who came out. What really impressed me was that instead of simply replacing the motor -- which we initially believed was the problem -- he took the time to listen to my concerns and re-evaluate everything. It turned out the issue wasn't the motor at all, but the burner and a few other components. Even better, Allen came up with a smarter and simpler solution for reducing our zones that required less work and actually saved us money. He also coordinated with his management team to get the necessary parts the same day so the repair could be completed properly. He took his time, tested everything thoroughly, and made sure the system was running perfectly before he left. Overall, I'm incredibly impressed with the level of care and professionalism from AARD. It wasn't just the technicians -- the management team and office staff were also excellent throughout the process. It's rare to find a company that is this responsive, honest, and focused on actually solving the problem rather than just selling a repair. I would absolutely recommend AARD to anyone looking for trustworthy HVAC service.

Efficient and honest! They did not try to upsell !…read moreThey were responsive and punctual. They waived the estimate , and were through. I had another large company come out before. And they only looked at the furnace, pointed out the mold and suggested I replace the whole thing. AARD WAS THE OPPOSITE IN A GREAT WAY !!!

I had Abraham and Angel install a QuietCool whole-house fan in my home, and the experience was…read moreexcellent from start to finish. They put on shoe booties as soon as they walked in, which I really appreciated. My attic has an unusual shape and fire sprinklers, so finding the right location for the fan was challenging. They took their time carefully identifying the best spot to ensure the fan would operate as efficiently as possible, and once they found it, the installation itself was completed quickly and smoothly. Afterward, they walked me through how the fan works and shared best practices for using it. Their cleanup was outstanding as well. I can't thank them both enough.

I had my office mini split heat pump replaced. As scheduled Crispin and Kevin arrived on time to…read morestart the job. They did an excellent installation. And they cleaned up the job site afterward And, I am very happy with the concealed AC condensation drain line. It will be concealed behind the drywall in the garage. It drains directly into the laundry drain. Hats off for a job well done. Also, a shout out to Jesus Ochoa for arranging interest-free, 18-month financing.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

I recently had a complete new central AC and heating system installed in my home in Fountain…read moreValley, and the entire experience exceeded my expectations from start to finish. I obtained three estimates, and ultimately chose Evolution. I did not regret this choice. Jeff Kieffer came out the day after I called and provided an estimate and a proposed plan, and the owner, Diego Martinez, visited my house twice, once to explain how a difficult room would be accessed and serviced, and the day the work began to answer any final questions and give final directions to the installation team. The process was smooth and efficient: * The team arrived on time, were extremely courteous, and Diego, the owner, showed up and took the time to explain everything clearly one more time. * They handled the installation with care, keeping the work area clean throughout the day. No mess left behind--they even vacuumed up and wiped down areas they worked in. * The crew was knowledgeable, answered all my questions patiently, and made sure the new unit was perfectly sized for our home (no shortcuts or upselling) * They tested everything thoroughly before leaving, walked me through the operation of the new thermostat (Ecobee Premium), maintenance tips, and warranty details. It's only been a short time since the install, but the difference in comfort is night and day. Exceptional financing was offered, and the value of this project was perfect for my budget I also gained a new closet by moving the unit up to the attic! If you're in the Orange County area and need a new AC/heater system, I can't recommend this team highly enough. Professional, reliable, and genuinely focused on customer satisfaction. 5 stars all the way--thank you for making our home so much more comfortable!

Final update: The company has now stated in writing that they will not send a technician and…read moreadvised me to work with another HVAC company, despite acknowledging the issue may have fallen through the cracks. For context, during this period we had a newborn and significant personal obligations. When the visit occurred, the noise did not happen at that moment and no technician evaluation or adjustment was performed as a result. I later recorded the noise when it occurred and shared video evidence. Despite this, no diagnostic visit was offered. My review reflects both the unresolved issue and how it was ultimately handled. After posting this review, the business responded by disputing timelines and attributing the issue to unrelated work, but did not offer to inspect or resolve the ongoing airflow/pressure noise, despite video evidence. The attic cellulose work referenced was recommended by their team and performed by a contractor they referred. I had an air conditioning unit installed by Evolution Air in 2021. Since installation, the unit has intermittently made a loud "farting" or bubbling noise. I reported this issue within the first year. A technician came out, but unfortunately the noise did not occur during the visit, so nothing was adjusted or fixed. The problem has continued since then. After researching the issue myself, I found multiple discussions on Reddit indicating this is a known and common problem related to airflow or pressure adjustment, and that it is typically an easy fix for an experienced technician. Despite this, the issue remains unresolved years later. Overall, I'm disappointed that a known, recurring issue reported early on was not properly addressed, and that I've had to rely on online forums to understand what should have been a straightforward adjustment. I have recorded a video and sent it as well.

Johnny did great work on my system. His prices were very fair and he always worked with me to do…read morethe job with no hesitation as if it was his own home. I have many projects at my home, Johnny has been one of the best contractors to work with so far. Attached are some photos of the construction process. We installed a full variable speed inverter heat pump, with all new ducting, and a new two zone system.

Full condo AC replacement and they knocked it out of the park. Great comms and quick and clear…read moreinstall. They ran into a small issue and were out quickly the next day to finish the job. They went above and beyond and definitely recommend Johnny and Rebel Air.

Temps hitting high 90's and at 4pm, our AC fan stops spinning. I called Veteran Air at 9am and they…read morehad someone out the same day (it was just a few hours). Not only someone, but Kirk. Kirk was FANTASTIC! Our unit is 20 years old, we have never really had regular maintenance on it. He showed up super early (they asked if that was okay, and YES thank you). Before he arrived they sent a text with his name and photo. I absolutely love this! That extra safety is so important. Kirk looked at our unit and asked some questions. He explained all they do with the "family plan" so we signed up. I am one of those that needs to be reminded of scheduled upkeep so this is perfect. He gave us the estimate before he started and I asked for a very rough estimate of a new unit (having no idea) so we decided to go with repair and hope for the best. The repair wasn't cheap but considering all the work that needed to be done as well as it being an older unit, I feel it was a very fair price. I think we did have the best with Kirk. He was able to repair our unit and give it some much needed TLC for our AC unit and furnace. He even installed our pre-purchased thermostat! Kirk was polite and considerate. He took time to answer all of our questions and ensured us that we could reach out with any questions, I believe him. Service people can often be rushed, there is a lot of work out there, but not Kirk. He didn't waste time either, I felt like he was in and out in no time at all. By the time he left we understood all that was done and what we need to do to get some additional service from our current unit. I could not be happier with the call I made this morning. I picked the right people to call!

Received a mailer of a "pre-paid" heating/furnace tune up & a water heater sediment flush…read more My heater recently went out so I called them out. They sent another company, I didn't get any "pre-paid" service but was quoted $3,300+ to fix it. I was graciously offered a short term fix for $1,000+ and charged $89.00 for coming out. Bait & switch, I'll get my heater fixed by another company.

Sergei was amazing in walking through the process and going into details on different components…read moreand options. Pricing was great too compared to many other local large and small HVAC companies. For the install Vadim and Sergei (2) had an amazing attention detail and found issues with previous work that were fixed at no extra charge. The team stands by their work and I recommend anyone to who needs HVAC help

Fair price. Great job with the installation. They were in and out in one day. They installed a new…read moreheat pump inverter air conditioning system and modified some of our ducts. They were conscientious about keeping the house clean. They really care about making the customer happy and installing quality HVACs. Sergei answered all of our questions and the install team was stellar.

Robert was great. He was professional and friendly. He did a wonderful job unclogging our bathtub…read moredrain. I would recommend them!

Service Maintenance to our Air Conditioner was great! Gary Lopez was very knowledgeable,…read moreprofessional and nice. His work was done in quality time and his suggestions were appreciated. We added a hard start to our unit and felt the price was reasonable. Gary's start to finish time was quicker than we anticipated. Thank you All City again for taking care of us!

I had a great experience with Air Mighty Air Conditioning. During this heatwave we noticed our AC…read moreunit was pushing out warm air. Gave them a call and Mike the owner set up a time that day to check out what the problem was. Jesse came by that same day to check it out, and we went through all the test including refrigerant, condenser, contact board, and checking the coils in attic. None of the test looked too good, and the outside unit was definitely leaking refrigerant. In the end we decided to change out the entire ac unit as well as the coils in the attic. The price was fair, and they were here early morning next day. Their hard working team of 3 worked most of the day putting in the new unit, and by mid afternoon we had AC again. I definitely would recommend their AC services and would use them again.

My AC stopped working and Michael came out quickly and got it working very fast. The service was…read morevery quick and efficient. Would highly recommend, will be calling again for any future services.

I can't say enough great things about Malik Adam! He was absolutely awesome from start to finish…read more He quickly identified and fixed the issue, explained everything in a way that was easy to understand, and carried himself with total professionalism the entire time. What really stood out was how informative and thorough he was--he didn't just fix the problem, he made sure I understood what happened and how to prevent it moving forward. Hands down, one of the best service experiences I've had. If you're lucky enough to get Malik, you're in great hands. Champion-level service all the way!

Update - Service Champions…read more My husband and I were always staunch supporters and Reward Clients of Service Champions. However, our last two experiences with this service provider didn't fair very well. But everyone is entitled to another chance, and as stated we did have an excellent relationship for a number of years. I was ready and somewhat reserved scheduling again, but called in and booked an appointment for a heating/air conditioning tuneup. Enter 19 year old Landon MacGill, Service Technician for Service Champions, a motivated young man with a terrific smile. Totally disarmed, I welcomed his explanation of what Service Champions would be accomplishing for me that day. While obtaining a system tuneup was appreciated, this review is for Landon and an applause for Service Champions in their decision to hire such a young employee...seeing the determination and possibilities this young man could bring to their service oriented business. Keep Landon on Service Champions, nurture his goal to be of benefit and service to others. Landon does your company proud and has won back the return of a customer who, without meeting this young man, would most probably not have been as welcoming with the arrival of another technician. While the offer of continued Reward Membership was nice, it isn't necessary. Meeting Landon was its own reward.