They services were very easy to book, arrived promptly, very kind. This couple cleaned throughly my…read morehome, carpets, and floors were wonderfully done. Flowers they brought were a nice touch, they were friendly ,and easy to communicate any specifics instructions (really needed to focus on the bathrooms this go around). I plan on using them on a monthly basis!

La KJ Maid Services has been outstanding for my property. Nathalie and Jonathan are extremely…read morepunctual, professional, and detail-oriented. They don't just clean thoroughly -- they also share helpful advice on how I can improve the space for guests. Their consistency and reliability give me peace of mind, knowing the property is always guest-ready. I highly recommend them to any host looking for a dependable cleaning service.

This is a very responsible company that takes pride in its work. They go the extra mile to help…read moreout. I appreciate the before and after pictures and videos too.

Paid a premium for carpet and upholstery cleaning. Condo was left with a sour smell which is…read morepreventing the unit from being open for showing and rental. Paying top dollar one expects customer service but letting them know via email ends with a message you cannot respond to and a phone number that dumps you to voice-mail. If you value your property consider customer service if expectations are not met.

We used Sam's to deep clean our empty home that we were going to put on the market to sell. Sam's…read morewas recommended by our realtor. On the surface, it looked like they did a pretty good job. Then I checked more closely. The double ovens were not cleaned AT ALL on the inside. He said that wasn't part of the price quoted. I thought since I was paying $346.40, the inside of the ovens should be spotless. The kitchen countertops were not cleaned. I also feel that the kitchen sink and the upstairs bathtubs were not cleaned properly. I can not recommend Sam's to anyone, and my realtor said he WILL NOT be recommending Sam's again.

Terrible experience! I hired three maids for three hours, and paid extra for deep cleaning-trying…read moreto get the best service. The Manager gave me a price and then showed up the day of the service trying to add extra fees because "the floor was too dusty". They immediately said it wasn't enough time or people and they might not finish, I felt like they were trying to charge as much as they could....so I asked them to clean whatever they could in that time frame. I ended up cleaning the floors and vacuuming myself. Before they left I asked them to at least clean the wood floor in the entrance and they did.... but they stripped the color away!! Our floor guy said they used bleach or some kind of chemical to have done that. I was very polite and understanding and even told her that these accidents happen but she said she would not apologize because it was my fault for not telling her how to clean my wood floors!!! I checked the kitchen since it was the only thing they finished and the top of my fridge was dirty, oven was dirty and cabinets were half way done. I called her to let her know I was unhappy with my experience hoping they would do better next time but all she said was: "I will not apologize and you are wrong for not telling me how to do things around your house" This was the manager!!! I thought they were professionals and knew how to clean wood floors, if not, they could have asked. The ladies were very nice but the service was the worst I've ever had. I do not recommend this company.

My first time using Top Maids and I'm glad that I found them on Groupon with a very good deal. They…read morecame one time and took time making sure my kitchen and bathroom spotless. ( as i told them my main focus would be the two). They didn't seem to rush like other services that I used before and stayed fast two hours mark to complete all the work. I strongly recommend using them. Plus they can be found on Groupon so why not giving them a try?

Decided to use these cleaners because I was in a rush to get someone in one day to clean my sisters…read morehouse. David who answered the phone was extremely helpful and got two lovely ladies to go over to my sisters house and clean today. For the amount of time that they were there they did the best they could and my sister satisfied. Thank you to the company and the lovely ladies

Very much a waste of money. Wanted a clean house and gave this company a try and it was a below…read morebare minimum- run down motel 6 type cleaning. We had to ask them to come back and clean an entire bathroom that they forgot to do. They didn't clean near windows, behind the bed, the kitchen counters, and many other places. It wouldn't be hard to find a better cleaning service. Would give a 0/10 if possible.

We have had a great relationship. They clean our Pasadena dealership on Spencer. They come once a…read moreweek for the past two years and they are great.

We had Pasadena Cleaning come into our office last week. It was pretty bad and they did a great…read morejob! The people that were doing the cleaning were very professional, courteous and overall just really nice! Juan and Diane have been great. Juan may be one of the owner's of the company, but he jumped in and was cleaning right along with everyone else! We had them come in as a "one time" clean but we're signing a one year contract with them this week. If you're in need of a cleaning company, do yourself a favor and contact these guys, you won't be sorry. What you'll have is a really clean office!! Very satisfied customer!!

my first initial house cleaning was scheduled for 3:00. At 4:00 I called and asked where the…read morecleaning crew was. I was told they are running an hour and a half late. I never got a heads up or phone call , I had to find out on my own. this was a red flag and I cancelled my membership

Used their cleaning services for 3 months. Communication was horrible. They would show up on the…read morewrong day when no one is home and send harassing texts to let them in to clean. They are very inconsistent, inconsiderate, and unprofessional. I don't recommend.

Currently 37 weeks pregnant and struggling to do anything. I was stressing out over how dirty my…read moreplace was getting but was also too exhausted to vacuum or wipe the countertops. I requested a quote from Naturalcare and got a response immediately. I called for more details and was booked for the next available Saturday on the spot. It was prefect timing for me too since I don't know when the baby will actually come. They've been reminding me through text a couple days before the appointment and even on the appointment day, they texted me that they were on the way. They're very good at communication. I forgot to ask their names, but the workers came in and were very friendly, asking questions like - do I prefer they take their shoes off while working? is there a certain area they should pay attention to? is there anything specific they need to know before they begin? And they were also very friendly about letting my little dachshund run around. For about two hours of cleaning, I can say I am very impressed with their work. My bathtub and toilet were getting a little dirty which was embarrassing but they cleaned it all up and everything looks brand new, white and pearly! They organized my shampoos and conditioners, even wiped down my make up drawers. OH - and they even cleaned out my rice cooker which was seriously the cherry on top! In conclusion, I am extremely satisfied, I am so happy to be sitting in a clean house, and most importantly, it's become a clean environment for when I bring my baby boy home!

We are extremely disappointed with the quality of service we received, especially considering the…read morepremium pricing and the fact that this was booked as a deep cleaning. While we appreciated the cleaner coming back to address some concerns, we continued to notice many missed areas throughout the home. The main kitchen floor still had visible spots and sections that appeared untouched. The recycling in the pull-out bin near the sink was never taken out. Several light fixtures and areas throughout the home were missed, and even small details, such as shoes being moved onto the bench and not returned to where they originally belonged, showed a lack of attention to detail. More concerning was the fact that our half bathroom was completely missed and untouched during the initial cleaning. We expected the team to communicate with us if something had been overlooked rather than leaving without addressing it. A professional deep cleaning company should have a clear checklist, strong communication, and quality control measures in place. We also paid an additional fee specifically for baseboards to be cleaned, and many of them were still untouched. At this point, we are continuously finding more things that were missed despite these services being listed as included in the deep cleaning package. This was our first deep cleaning service, so we had high expectations. Instead of being able to focus on our children and simply maintain the home afterward, I still had to go back and clean myself. My fiancé even expressed that he felt we should have just handled it ourselves. My mother also had to come over to help clean afterward, and we are still discovering things that were overlooked. At this point, we have decided to hire another company to come deep clean the home properly because this did not feel like a true deep cleaning. It felt more like a surface or spot clean despite the services that were advertised as included. The only reason we are giving a 2 out of 5-star rating is because the company did send someone back to touch up some areas and attempted to make things right, but we still continued finding missed baseboards and other overlooked items afterward, and at this point, we no longer feel confident in the level of detail, communication, and reliability we expected from a professional deep cleaning service. If a deep clean is what you desire without micromanaging this company will not be a great fit for you. If you choose this company, please be prepared to follow the cleaners from room to room watching them and having somebody to watch each Cleaner as they clean.