Karely at Dillard's Prescott Just Turned Christmas Stress into Pure Magic - 10 Stars Isn't Enough!…read more I wish every retailer could meet Karely from Dillard's in Prescott, Arizona, because she just redefined what customer service can be. My 82-year-old mother-in-law, who has survived multiple strokes and was absolutely overwhelmed trying to pick out the perfect Christmas gifts for the whole family, called the store in a near-panic. One phone call. That's all it took. Karely didn't just take the order--she held my mother-in-law's hand (figuratively) through the entire process. She listened patiently, asked the right questions, offered spot-on suggestions, and somehow made a frail, worried woman on the other end of the line feel like the most important person in the world. Gifts for grandkids, great-grandkids, in-laws--every detail was handled with warmth, precision, and genuine care. ‍‍‍ By the end of the call, my mother-in-law was laughing, relaxed, and actually excited for Christmas again. She told me later, "I think I fell asleep smiling." Karely didn't just complete a transaction; she restored someone's holiday spirit and gave our family a story we'll tell for years. Dillard's, please know you have an absolute gem in Karely--she's not just an exceptional employee, she's the kind of person who makes the world feel kinder. We are beyond grateful. Thank you, Karely, for making my mother-in-law's Christmas truly special. You deserve every raise, every recognition, and every good thing coming your way. 10 stars. A million thank-yous. Karely is a keeper!

Great store. Great merchandise. Excellent customer service…read more Friendly and knowledgeable staff members. Clean. A security guard constantly walks throughout the store. Unique items and quality merchandise. I enjoy shopping here.

Jocelynn is incredible at her job. She made me feel very welcome and had incredible service. Not…read morepushy at all and really made me want to continue as a client with this store.

Great shoes. Luckily no one was injured in the armed robbery on the 24th. I thought that "no…read morefirearms allowed" would've helped?

Love love love this store for so many reasons! They carry so much awesome stuff!…read more I needed help finding a specific item and the staff were extremely helpful. They showed me right where it was and got 3 down for me. I appreciate the help!

Whenever we are in town visiting, we always make a stop here, my husband enjoys going to this store…read moreand their selection of items, and decent prices. We can shop easily, but we did notice the lack of sales people around when we needed help with something, and when we did find a worker, we were not even greeted or acknowledged, even though the store wasn't very busy. Other than that it's nice to find camping supplies and outdoor gear when we can find it.

Wonderful store, well organized, great customer service especially this younger lady named aliesha,…read morevery polite and helpful, she had a great attitude and helped me find exactly what i was looking for! Would definitely recommend this store.

Went in to look for a pair of Sketchers shoes. Was in the shoe dept for 15 minutes. Found the shoe…read moreI wanted, but first off the organization of the shoe shelves was zero. Some boxes here, some on another display. But NOWHERE was there a box for the shoe I wanted. And NOWHERE was there an employee I could ask for assistance. The only person I saw working was the customer service lady with a line 5 or 6 deep. Were asked to shop local, keep our tax dollars local and I prefer to do that. But employees working would be more than helpful. Do better. Off I go to online shop.

Have always had great interactions with Sierra and the rest of the team! Very awesome place to shop…read morefor Funko Pops and other stuff!

Hot Topic is called the Emo/Grunge/Goth store by some teens. Yeah, I guess it does have a little…read moredark side to it, but I call it fun. It's ok if old people avoid it like the plauge. Im thinking they just don't understand the comics or movies of the day. I like unique clothes and fun accessories, so it's great shopping for those of us who don't have any other fun shopping stores around. It's a small store and seems to get cramped fast when there's more than 15 people in the store. It's well stocked, it's clean and staff is friendly. They always have sales. I enjoy just browsing the store looking for gifts or hoping to buy something for my self. Tis the season.

Went in about two weeks ago while in town for the weekend. Pretty cute cloths but a bit pricey. The…read morekids working were super cute and nice.

Friendly service. But extremely overpriced for not good quality. Bought a tshirt for 48, and it…read moresuper faded after I washed it the first time. Also, watched someone walk in with a bag of stuff from Target (a few doors down), the next day the Target merchandise was triple-priced for 4th of july, with a whiskey pistol tag on it. Isn't that illegal?

Amazing Customer service! After a tie emergency, the whole store rallied behind my boyfriend to…read morehelp find the perfect replacement tie. I want to shout out Dennis in particular for making sure my boyfriend was looking good before leaving the store! Thank you again!

My man who very rarely wears dress clothes, no tuxedos, three piece suits etc. the sales women was…read morevery sensitive to the situation and we sailed through and had a good experience. He was a handsome devil for our dressy event!

Great customer service, many deals to choose from and always a clean and safe environment.read more

Great place to go shopping has everything you need and they always have good sales. They have a…read morelarge selection of items to choose from.

Your sales people could use a lesson or two in customer service. While I was browsing the "buy one…read moreget one" sale rack, a employee came by and snatched the sign and changed it to "discount". I asked if the deal was gone and she said yes, it ended last night. Might have been good to honor the deal for one more customer, don't ya think?

First off, Boot Barn is our "go to" store in PV. For my husband's birthday in September, he picked…read moreout his presents at BB. A great shirt and a jacket... Both items were made beautifully and I went back to the store and bought a denom shirt for myself just three days ago. An added bonus, great service! Tracey, the manager, knows her inventory and can direct you to wherever.

I walked in to finally buy a pair of pants I've been dreaming of. Upon walking in I was greeted…read morevery kindly and assisted with the right side of pant and style, along with some beautiful shirts that would pair nicely. Thank you for making this meaningful purchase and very pleasant experience.

JR originally helped me and my lady pick out and special order two shirts to the store since they…read moredidn't have any women's Affliction shirts in stock, in which I might mention JR did an absolutely incredible job and was EXTREMELY helpful in showing us the online website, offering us free overnight shipping right to the store. However, stupid co-vid caused shipping delays... So Angelica the store manager stepped in to save the day, hooked us up with the Glendale store, offered us some compensation for our troubles and COMPLETELY took care of the whole snafu!!! We ended up with different shirts, but hey, they're just as rad, and I got to go down to the Glendale store alone and sneak and buy my lady a shirt as a surprise! Thank you JR and Angelica and Nicole for all going above and beyond! You all ROCK!!! We'll definitely be back for more damage to the bank accounts ;) lol