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    JCPenney

    2.1 (9 reviews)
    Closed 11:00 am - 7:00 pm

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    Roddy B.

    I shop JCP online more than I come into the store. I do like to shop this JCP gifts - young men's clothing - and dress clothes. JCP has decent quality, selection, and value. End of Season clearances can be fantastic! Last spring I picked up a $250 Claiborne Men's wool winter over coat for under $50. Score! However, this last trip to JCP shocked me. The men's department was a mess. Not just untidy, I mean a complete and utter mess. It look as though no one had tended to the displays for who knows how long. Another thing that surprised me is that an entire major section is now dedicated to clearance items. The place has a serious "we don't care anymore 'cuz we're dyin' slow" vibe. Brick-and mortars everywhere have lost sales, attributed to the increased popularity of online shopping. Well, JCP, this is no way to battle Amazon.

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    5 years ago

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    3 years ago

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    9 years ago

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    Dillard's

    Dillard's

    (30 reviews)

    $$

    Karely at Dillard's Prescott Just Turned Christmas Stress into Pure Magic - 10 Stars Isn't Enough!…read more I wish every retailer could meet Karely from Dillard's in Prescott, Arizona, because she just redefined what customer service can be. My 82-year-old mother-in-law, who has survived multiple strokes and was absolutely overwhelmed trying to pick out the perfect Christmas gifts for the whole family, called the store in a near-panic. One phone call. That's all it took. Karely didn't just take the order--she held my mother-in-law's hand (figuratively) through the entire process. She listened patiently, asked the right questions, offered spot-on suggestions, and somehow made a frail, worried woman on the other end of the line feel like the most important person in the world. Gifts for grandkids, great-grandkids, in-laws--every detail was handled with warmth, precision, and genuine care. ‍‍‍ By the end of the call, my mother-in-law was laughing, relaxed, and actually excited for Christmas again. She told me later, "I think I fell asleep smiling." Karely didn't just complete a transaction; she restored someone's holiday spirit and gave our family a story we'll tell for years. Dillard's, please know you have an absolute gem in Karely--she's not just an exceptional employee, she's the kind of person who makes the world feel kinder. We are beyond grateful. Thank you, Karely, for making my mother-in-law's Christmas truly special. You deserve every raise, every recognition, and every good thing coming your way. 10 stars. A million thank-yous. Karely is a keeper!

    Great store. Great merchandise. Excellent customer service…read more Friendly and knowledgeable staff members. Clean. A security guard constantly walks throughout the store. Unique items and quality merchandise. I enjoy shopping here.

    JCPenney - deptstores - Updated May 2026

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