i love the aftican music they be lit in there its actually clean and a very nice gas statiion…read morecompared to some on bardstown road. good polar pop selection good cookies good food

To me, this is an enchanted little store. In our five weeks visiting Louisville, it has become a…read morehome away from home - a happy anchor to which we return almost every day. The parking lot is very roomy - I never have trouble finding a spot for my big camper van. The store is bright and the aisles are wide. Products are laid out in a logical, convenient way that make it easy to find your way through the store. (In contrast, the Speedway convenience store up at the north end of Bardstown Road is relative chaos. The creamers are not near the coffee, everything is a mess, the parking lot is a nightmare and the staff are only occasionally friendly.) This place has the best sound system and best music I have ever encountered in a convenience store. They usually have their radio tuned to KISS FM, which has a sister station back in Asheville North Carolina, our home for the last 16 years. Back in Asheville, the KISS-FM station plays country music - which is appropriate for that town, smack dab in the middle of the Appalachian mountains. In this more urban environment, the KISS station plays 80s and 90s pop music - most of which I remember and which usually has me dancing through the store. This store is a happy place! It's not just me - many of the other customers seem to get happy when they walk through the door. For me and my little dog - and probably for some other customers - that has a little bit to do with air-conditioning in the sweltering Louisville summer. I have a hard time getting my little service dog Panchita to leave the air-conditioning - and she is such just a little Chihuahua love bucket who charms all the staff and all the customers. I think at this point she is almost the mascot of the store. When Bobbi is on duty behind the cash register, she does not even bother to greet me as I come through the door. She just yells out, "Hi Pancho!" They have the most high tech coffee service I have seen in a convenience store. Those two machines brew your coffee fresh from beans as you wait. They also have fresh and pre-brewed cold-brew coffee, and all manner of hot and iced tea. They have a refrigerated beer cave where Pancho and I both go sometimes to cool off. The staff person we have dealt with the most is a delightful young guy named Ethan. When there is nobody at his register or when I follow him outside for his little 15-minute break, we talk about everything under the sun: life, love, politics, religion - you name it, we go there. I enjoy the freshness of his youthful perspective on things and he pretends to give a nod to the "wisdom" (and wackiness) of this old man. There tends to be a big staff turnover problem in convenience stores all through the southeast and probably the whole US. You just can't keep people in a job where are you are paying way less than a living wage. The Circle K chain is paying more than most convenience stores, but I think the staff stay in their job mostly because they have a good time at work. New staff people tend to call in more often or just not show up for work - and they are often poorly trained and don't know how to handle even a slightly complicated transaction. I had a big argument with the manager of a Shell convenience store back in Weaverville, North Carolina, when he told me that any items I bought with my Visa card could not be returned. When I told him I did not think the Visa people would agree with that, he said it was just the policy of the store and to either accept it or get out. When I was not willing to accept either of those options, we had a big argument - that ended in him acknowledging that the reason they would not take a return on items you bought by Visa was that they did not know how to handle that kind of transaction in their cash register. When I told him that his incompetence was not a legitimate reason to violate Visa return policies, he called the police on me and had me banned from the store for life. (North Carolina and Kentucky are both "right to serve" states, which actually means that the owner or manager has the right to ban anybody from the store for life without giving a reason. The balance of power between rich owners and average customers is way out of whack in this country. Something needs to be done about it.) I have never had any kind of conflict with any manager in this store. The one day I attempted to talk to Eric, the head manager, he was a little abrupt with me and did not want to talk. But Bobbi told me later that he was under extreme deadline pressure that day - and is actually an extremely competent manager and very good to work for. .

Great price $.64 with the app. Clean pump area and well stocked store. the restrooms are very clean…read moreand well serviced

I will NEVER go to a Pilot gas station again! I stopped to fill up my car during a work trip (cost…read more$27) and they put a $151 hold on my bank account. At first, I thought it was fraud, but my bank confirmed (and later so did Pilot when I called their corporate office) that they do this as a standard procedure for all gas pumping transactions. Pilot said it usually falls off before the customer even notices the $151 hold. Well, 5 days later, I still have the $151 hold on my account. So my little $27 charge cleared the very next day but they are still holding my $151. When I called Pilot they said they could not even open an investigation until at least 5 days had passed. This is absolutely ridiculous!!!!!!

Let's be honest, the main reason I like this place is because it's the gas station closest to my…read morehome. This place is by no means worth going out of your way to visit. But if you need gas and you're in this area, you're in good hands. This will get the job done and not tick you off along the way. And sometimes that's all you need.

Reasonably priced. Friendly service. Three unleaded options, multiple pumps to minimize wait times…read more Easy access. Located right next door to Meier. What more could you ask for?

--Location/Parking-- Right off the highway. Easy to get in…read moreand out onto the interstate. Across the interstate from a One gas station off i94 --Ambience-- Similar to other Thornton and truck stop. Spacious and plenty of parking and great if you have big vehicles. --Service/Staff-- I didn't interact with any employees. It was a quick stop for gas and I was on my way. --Products-- No complaints. Quick and easy to get gas and be on my way. --Capacity-- Middle size gas/truck stop which can hold 20 or so people. --Overall-- Quick and easy in and out of the highway. Recommended if you need to get in and out and be on your way.

The coffee is delicious. I used a debit card almost 48 hours ago spent 20 on gas and Thornton…read morestill has a 50 hold on my account. Never has that happened before won't be getting gas there again ever

Went in for a quick food run, the store was clean. I could see associates actively straightening up…read moreand restocking the areas that needed it. The bakery did a great job on their presentation. Went back there for rolls and walked out with two extra cakes that I wasn't even thinking about

Quite possibly the SLOWEST pharmacy I have been to in Louisville. Waited for 1 hour earlier today…read moreto even speak to someone at the register. I came with my roommate right from Immediate Care, the lady asked my roommate his birthday 4 X's, then had to write it down...just TO WRITE it down wrong! Lady told us it would be 30 minutes if we wanted to wait...we did not, now we have returned to p/u the Rx and have been waiting in line in the drive thru for over 30 minutes. Never again will I choose this pharmacy when our regular pharmacy is closed. THE WORST.

This is a MONSTER of a location. Not a bad thing, but definitely a large store with a lot more…read moreoptions than other locations. For that reason, I typically place my order online and pick up. If you use the app there are typically some discounts too. I was able to save $20 off pick up the week of Thanksgiving. I've used the pick up feature a few times at this location and it's usually spot on. This last time, they were running an hour behind schedule. They did call and let me know, so grateful for that. My dad gave me some last minute adds so I did go inside. With this store being so big, it is often times still full of people. My one complaint about this location is that the day I went Customer Service was closed for over 2 hours in the middle of the day. There was a sign posted that said it would be closed for an hour but when I arrived back it was an hour past the time it was supposed to be closed. There was a gentleman at customer service and he was a little rude in answer questions about time of reopening. I assume he was frustrated, but as were the many folks waiting in line well past the posted time.

poor customer service.. they wouldn't even come to the phone. I was at the Uscan and I paid for…read moreall my items meanwhile the security guard was standing right next to me the machine I was using saw me ring up every item, pay with cash and then receive change back along with my receipt! He still asked to see my receipt, all my items are in my bag so how can you even verify what's on my receipt if you can not see in to my bags?? I believe you shouldn't treat all your customers like criminals that's not how you keep someone's business

I almost always get my gas at Costco because its almost always the cheapest gas around.read more

Always crowded and throws the traffic pattern off when turning in and others trying to leave…read more Prices are decent but they only offer two grades of gas so if you are used to getting mid grade you are out of luck and have to decide do I go down and save money or go up...

I'm a regular here because of how awesome the staff is. They have everything I look for, they're…read morenever rude always nice. Noah helped me with my vehicle not too long ago due to me having a flat tire. Definitely recommend this place.

Quick in and out and close to my work. Usually grab a fountain drink, gas and a candy bar!read more