The people at this place are awesome, I will be using them for all of my automotive needs. Sarah B read more

I want to thank and commend everyone at the Speedee Midas shop in Jackson Ca. They are truly helpful and sincere in their efforts to help their customers without being pushy or outrageously overpriced. I love to get my cars serviced there, as I have 2 older Explorers that recently developed issues with parts breaking down. These guys have gone over and beyond normal customer service to replace gauges and speedometers and make them work correctly. I will continue to bring my vehicles to Speedee for as long as I live here in this great town of Jackson, CA. read more

I thought everything was fine. In fact, felt really good about my experience with midas. Knowing I was hard up for the money, I even received a customer service call afterwards wondering if I was satisfied. The kid that called said to me "I just want to make sure you are happy since we were able to save you so much money on the parts. We want your service again.". I said, "um. I didn't get a discount on the parts?". He says "oh my mistake" and hangs up. I sent my husband down to figure this out. The manager wanted to know how to solve the issue. I just wanted the difference or the "savings" considering I did my homework and they marked up the parts by 75%. The manager went to talk to the owner outside. He followed. What they didn't know was as the OWNER was citing how "everyone in this county wants shit for nothing and tell him if he signed it too fucking bad" that my husband heard the whole conversation and other customers who turned around and left. The manager came back to my husband and said "too bad you signed it" and "shooed" him away with his fingers. Who do you think you are treating any customer (especially one who just gave you $415 cash to fix their car) like that??? I am a business owner in this county and will be telling everyone how YOU the owner feels about the residents of the community. We don't want anything for free. But you need to train staff. If you aren't passing along your savings to your customers, then don't call them and tell them about it. Guess what? I also canceled our plans for 4 new tires. We will wait for America's Tire to finish being built. And i will continue to tell the residents of this community about your derogatory comments about them. read more

The folks here were very nice. I wasn't sure what service I needed but had a few things I specifically wanted. They simply start with an oil change and run through your car with a fine tooth comb. They are very friendly, and their prices do not seem out of order. I would recommend them, and I will go back to them. read more

I'm not a happy customer. I took my truck in last week because the charging system warning light was on. I suggested to the mechanic that either the battery wouldn't hold a charge, or the alternator was going out. He tested the battery which was OK but the battery terminals were corroded and one of the terminal connectors was cracked. He said that was the problem. He cleaned the terminals then replaced the terminal connecters. He was ready to have me settle up on the bill, when I (not the mechanic) checked the warning light again and found it still on. It was then that he fumbled around trying to check the alternator output from underneath my truck. Finally the manager came out and checked the alternator's output where the cables connect with the battery. I needed a new alternator and was given a quote of $655.51. This all took about 90 minutes. Thinking the estimate was high, I told them I'd think about it. I ended up being billed and paying $69 plus for the new terminals. When I told the manager I was not happy with the alternator not being checked in the first place, he told me if I decided to have the alternator repaired there he would deduct the $69 from the $655.51. SO, I thought that was a reasonable gesture, but still decided to sleep on it as I was not confident that the mechanic (not the manager) knew what the heck he was doing. I went to Gold Country Auto Clinic in Jackson this morning. They checked the charging system again, and came the to same result as SpeeDee, that my alternator needed replacing. BIG DIFFERENCE though...........Gold Country ordered, had it delivered, and installed a new alternator in an hour and 15 minutes, and I was out the door with a final bill of $338.01!!!! That's over $300 less than SpeeDee wanted to charge me. I've been a regular at SpeeDee for oil changes over the last 7-8 years and always fornd employees friendly. I tolerate the usual sales pitch to replace the air filter, other fluids etc, and even the stripping of my truck's drain plug about 2 years ago (they replaced it with a larger plug). BUT this particular experience leaves me lacking confidence in their ability to do quality work....AND the difference in the quote SpeeDee gave me, and what I actually paid at Gold Country is just not accepatable.....and I'm still out the $69 plus at SpeeDee. They no longer have my business. read more

Way too expensive for a 4 qt synthetic oil change. Almost $90. Also they didn't close my hood properly, and if it wasn't for the safety latch it would've flown up into the windshield. Beware read more

This place has some of the best customer service in the Auto industry. Everything they do comes with a 12 month 12,000 mile warranty, and they are decently priced as well. I've recently had them do a major tune up, tires, oil change, and sensor wire on my car. read more

UPDATE... I reviewed this business in a negative manner on 9/03/2014 and have since been contacted by the owner Troy. We had a detailed conversation and he stated that the cashier is a new hire and that the tech has only been on the job a short time. I noted during my last visit that these two employees were new faces to me. Most of the employees I recognize as being on site for a long time (years in several cases). Troy was most apologetic and a very down to earth manager. I accepted his apology and will return for my next oil change. I had thought from my last visit that perhaps the business was under new ownership/management as I did not see Troy on site and that procedures seemed to have changed. My trust is restored and I thank him for the detailed explanation he gave and his assurance that the employees involved would be retrained regarding my consumer complaints. read more

Father brought his car to Midas due to a dead battery. They told him that he needed a battery and a alternator, which he had Midas do. Next week he visits me and the car was making a grinding noise. Found the alternator belt which they took off and reinstalled last week was old and obviously missing sections of rubber. He took it back to Midas and Midas had the gall to charge labor to install the belt again, even though they could of done it the first time with the alternator just for the cost of the belt. They told my dad, "We only change belts if you tell us to", yet they told Pops that he needed the battery and alternator changed. Poor mechanical skills, suggest taking your car somewhere else. read more

I am very pleased with the quick and top-notch service I received for my oil change at the SpeeDee in Jackson, Ca. Besides the quick oil change, they also gave me a heads up that my front tires were worn on the far inside and would need replacement very, very soon. I realize this could be an additional sales item for them, but in this case they were down to the thread and a safety issue. I had no idea they were out of alignment and wearing where I was not checking. read more

Troy the manager did a great job of resolving a problem concerning my Explorer's transmission!

I called to get a quote to replace a fuel pump, strainer and fuel filter. They told me it would be 415.51 of which 150.00 would be parts and the rest would be labor. I told him I had been to Napa and they quoted me about 135.00 for all my parts they told me don't worry they would handle every thing. When I picked up my car I tried to ask questions about the bill and how the repairs went no one could tell me why the difference in prices nor could a Manager be found due to them being so busy . I paid what i was quoted then went home. After further review i found that the Napa Fuel pump by Delphi #DFP FE0110 Cost 99.99 the Napa Strainer Delphi #DFP FS0177 cost 16.99 and the fuel filter they got from O'riellys right next door cost 10.99 for a total of 127.97 plus tax they charged me 160.18 for fuel filter 30.58 for strainer and 24.99 for the fuel filter for a total of 215.75 it is a crying shame that when i went to speak with them today they told me since i signed the slip so i could go home i had no recourse and one of there managers said i was lucky he would have charged me more. He told me that it is standard to charge a customer 75% markup on any part. further more they had no delivery charge which i already confirmed. Being in a small town trust is a huge issue and so said that they had every bay filled and people waiting to get work done and no one realizes they are being screwed on there prices. Next time you go there find out where they got there parts from and go to the source you will be shocked to see how they get ya.... So my last word was by Management telling me "Oh Well"..... Lesson learned..... read more