Once again, the guys at JEL did a fantastic, quick, and thorough job changing the oil in my…read morecommuter car. They're always super friendly and helpful. Great job guys!

I went in to get an oil change, and when I got home, I looked underneath my vehicle and noticed…read morethat the skid plate had been held up with zip ties. Apparently, the pins holding the skid plate in place were accidentally broken during the service. Accidents happen, and I completely understand that. What I don't understand is why nobody was honest enough to tell me what happened. Instead, I was allowed to leave without being informed and had to discover the issue myself once I got home. I then had to call back and speak with a manager to get the situation addressed. Unfortunately, you've lost my business going forward. If something goes wrong during a service, just be upfront with the customer. I would have had a completely different reaction if someone had simply told me, "We accidentally broke a few of the clips, and we fixed it temporarily with zip ties." Mistakes happen -- hiding them from the customer is what turns a simple mistake into a trust issue

Quentin was absolutely amazing! I called with some questions and he got me in the same day and out…read morein my short timeframe. He was so respectful, answered all my questions, explained things in a way that was easy to understand, helped me and made me feel like they were going to take excellent care of me and my car. I really appreciated he could tell I wanted to take good care of my car and just needed some help. He helped me make and understand a plan over the next several thousands of miles of things to prepare for, things that just needed monitoring and what items were going to be fine for some time. He certainly won me over and I'll be doing all my services there from here forward.

The service was polite and efficient. My car was ready in a decent amount of time. The price for…read morethe service received was a good value. The facility appeared clean, but smelled strongly of stale cigarettes. May use again just for the convenience.

Best car wash in town Speedy in and out…read more The best car was in town, they are quick and easy to get to. The car wash is clean and you can get in and out quickly.

For the third time i went through your wash my 2023 Honda crv meteorite gray vehicle not washed…read moreclean. There was a residue left on the car. I alerted your worker and he put me through again. He told me that the same thing would happen if i went through again., He was right after the second go through the car was still not correctly washed. This has happened before. f you can't get the cars clean your equipment should be checked. Perhaps your detergent is defective. Until I am advised that you have solved the problem I am going to another car wash an advising my friends to do the same. Laurence Lacey

I have taken 3 or 4 vehicles to Tooles, and have been very satisfied everytime! The most recent…read morewas my daughters car that the AC compressor needed to be replaced. I was trying to save money and bought one online (guaranteed to fit). Tooles agreed to put it on for us. Of course it didn't fit, so they got a compressor that DID fit, and got it on and ready to go in TWO DAYS. It ended up costing about the same as it would've if I had just taken it there to begin with. I have returned the online purchased compressor and am waiting for a refund. Always cheerful, always thorough, honest. Thank you to the crew at Tooles in Jackson!!!

I would give them a minus 5 if I could. I had one of the most bizarre experiences of my life…read moreconcerning rage. I scheduled an appointment a week ahead for a smog check at 11:00 a. m. I went in at about 10:55 the day of the appointment. I walked up to the counter and was greeted with "Hey, what can I do for you." It just seemed like not the friendliest greeting I would have expected, but I didn't think too much about it. So I told him I had an appointment for 11:00. He checked the computer and told me that no your appointment was for 10:00. I told him "No it was for 11." He said "I'm looking right here on the computer, you made your appointment for 10:00!" I could tell he was already getting aggravated. I very emphatically stated "No I didn't it was for 11!" At that point he completely lost it. He got extremely angry and told me I had made the appointment for 10:00 and he knows because he is looking at it on his computer. I told that was a mistake. He yelled at me "You made it for 11:00 it's right here on the computer" at the same time turns the computer toward me and slams his finger on the screen. He then told me that I could just leave and that quote, "I don't give a shit." I tried to get him to calm down but to no avail. I left the office but then turned around and told him I was going to make a complaint. He yelled out the door "What did you say?" "I said I'm going to make a complaint." He jumped up out of his chair raced outside put his finger in my face and yelled at me, "MAKE A COMPLAINT, I DON'T GIVE SHIT, I DON"T GIVE A SHIT!" At this point he was in a full blown rage. I again tried to calm him down by asking him why he was acting like that and telling him that it doesn't have to be this way. I said it at least 4 times. He responded by telling me I was the problem and came in with a shitty attitude when in reality I was looking forward to getting the smog check done. Again he told me while raging that I could just leave and he doesn't give a shit, the entire time with his finger in my face. Finally he returned to the office. I had noticed 2 people in the shop watching the entire episode. I turned to them and asked them what was wrong with this guy. They just shrugged their shoulders. I headed for my car but then realized I had better get his name I asked the 2 gentlemen in the shop what his name was and they would not even look up at me as if they were afraid of getting involved due to retribution. So I went to the doorway of the office and asked the person I had the encounter with and he said his name was Michael. On the way home I started to wonder if I had made a mistake about the appointment time. I actually started feeling a bit guilty. What if it was my mistake but then realizing there still would be no excuse for his behavior. Anyway when I got home it occurred to me to check my phone for text message and my email for a reminder about the appointment. Yes both confirmed the appointment was for 11:00. Michael clearly has anger issues and would be wise to seek therapy. Take my advice, stay away from Toole's garage in Jackson!

Went on a Thursday morning at 7:30am, not busy at all. Put on a timer and was really on my way out…read moreby 15 mins. Shoutout to Jay and Gin! They were transparent about pricing, what they were doing and giving recommendations but don't pressure you at all. Paid about $88 after the coupon they give which is pretty good in comparison to the car shop I use to go to for an oil change where I pay $90 and they take 3 hours to complete my car. They even cleaned my windshield afterwards! Coming here from now on for oil changes! Nothing to complain about!

I've been coming to this Take 5 Oil Change location since I moved to Elk Grove in 2023, and they've…read moreconsistently provided great service every time. One of the biggest reasons I keep coming back is the staff. Everyone has always been friendly, knowledgeable, and professional, and they make the entire process quick and hassle-free. I never feel pressured into unnecessary services, and they're always happy to answer any questions I have. On my most recent visit, the young woman who helped me was especially efficient and kind. Before ringing me up, she even reminded me to check for any available coupons so I could save a little money, which I really appreciated. It's those small, thoughtful touches that make a difference and show they genuinely care about their customers. If you're looking for a fast, reliable oil change with consistently great customer service, I highly recommend this location. It's earned my business for the past few years, and I'll continue to come here if I'm in this area.

Wyatt is a testament of great service and congeniality which has brought us to this location for…read moreover a decade.

my favorite place to go get oil change. I appreciate that I…read morecan sit in my car and relax . They provide such great service and then you get your car washed for free. today they were so helpful. They put air in my tires. They were pretty low. I appreciate it. It's nice to have a place where they took care of everything at once I so appreciated it.

They get the job done efficiently no stress about if someone is telling the truth about my vehicle…read more 2002 subaru and I work with kids, so I need reliable mechanics I can trust to get to work on time

a minute ago NEW…read more This place is garbage! Called for a quote to get service done, told me he would get back to me, 2 days later still hasn't returned my call! Guess they don't need my business, I'll go somewhere else! Maybe I'll go in to tell them how much of a piece of shit they are! Wasn't really going to go there anyway just because of another bad experience I had, I just wanted to compare quotes with other places!

James is amazing! My car broke down on a Friday and I was calling around to every mechanic shop in…read morethe area. I am from the Bay Area and we were about 2.5 miles from home when my car started making weird noises and then just died. I was able to start the car up again and get it to our house in Pioneer and get a call out to AAA for a tow. After waiting for our tow truck, I was able to get ahold of Steins Auto Care and I spoke with James who told me to bring my Tucson in so they could see what the issue was. I had the vehicle towed and due to this being a Friday, after 3pm, James advised they could look at my vehicle on Monday. I was fine with that, however, I had no car to get me home. James suggested the Enterprise Rental Agency in Sutter Creek and I was able to acquire a vehicle for a few days. Stein personally drove my Hubby and I to Enterprise and I was able to lock down a car so I could get home for my work shift. James contacted me as soon as they were able to do a diagnostic on my car and had to break the bad news to me. He let me know that the engine had failed and that I would need to have an entire engine replacement. James suggested I have the vehicle towed to Hyundai to see if this would be replaced under the Hyundai Warranty. Thanks to James and Stein, this was a smooth process and I was able to get the vehicle towed to Stockton Hyundai for a full engine replacement. Luck was certainly on my side when I dialed Stein's number for help and I appreciate all of the hard work and assistance provided by this fantastic Auto Shop. Great Job and flawless customer service and care!

Breaking down on the highway while heading home from the mountains to San Francisco is about as…read morestressful as it gets--especially with a nervous pitbull and no real idea where you are. After calling five different shops that either didn't answer or couldn't help, Stein's Auto Shop picked up. Even though they were short-staffed, already busy, and facing a holiday the next day, they said they could take a look. They also strongly suggested a nearby towing service rather than limping the truck in. That advice turned out to be spot-on--the transfer case was completely bound up. Priority Towing showed up, loaded all four of us (truck, humans, and dog), took the 4Runner to Stein's, waited while we dropped it off, and then drove us to a nearby dog-friendly hotel. That alone would've been above and beyond. The next day, the truck was fixed, test-driven, and running like normal. To top it off, the owner personally picked me up from the hotel. The whole team was kind, calm, and genuinely engaged--walking through what most likely caused the issue and answering questions without any rush or condescension. All for a very reasonable price. Owning a small business means this truck matters. A 2001 Limited 4WD 4Runner with plans to see another 200,000 miles deserves good hands, and Stein's proved they're exactly that. Huge, heartfelt thanks to everyone at Stein's Auto Care and to Priority Towing. An experience so good it almost makes the breakdown worth it. --Matt

I take my truck here to get my oil change and rotate my tires…read more I have had great service here. Took good care of my truck. I called for appointments and showed up without an appointment as well. These Gentlemen are good at their jobs.

Job will take 3x as long as it should…read more And you'll get your car back dirty. Time is money. And these guys are insanely slow... and greasey (literally). A single tire took two trips, and the installation took 45 minutes since they were standing around talking and taking smoke breaks while working. They also messed up my first order, tacking on extra costs... and they kept a tire that I asked them to put in the back when they were done. And dirty hands on my steering wheel.. Ughhh... took 20 minutes just to clean their mess... see photo: that's just where the guy put his butt Just watched one of their dirty-handed guys drive a customers car away with the e brake engaged. Wild.

We took our car there for the first time, it was great to meet a REAL mechanic! Mr. Brown knows his…read morestuff, he explains it all very well! He fixed my 2008 avenger, I have heat now! Yay! My husband is a retired mechanic and just tired of working on cars, we both liked the honest and knowledge Mr. Brown has!! He will be taking care of our car and trucks in the future! His prices were fair too! Thank you Browns automotive!!

I am late posting this review. But, after several big and small repairs, its time. Trent is the…read morereal deal and extremely capable, timely and honest. From my 2000 f150 to my not stock hemi JK jeep Browns automotive has fixed it all. The common sense approach combined with deep knowledge of how things work, trust his opinion. He really asks good questions and achieves the repair in a way you can be happy with. Safe and reliable transportation no matter where your going. thanks Trent!!!