Spoke with the new owner for my alteration…read more The time frame he initially stated was the same as the time the service was rendered. Him and his staff are extremely personable and nice. I appreciate the assistance to get my wedding dress back in time altered and dry cleaned for my wedding.

This is my first time going to them. On site staff was nice. I had several blazers cleaned and one…read morerepair on jacket-no complaints. The issue was miscommunication with a slacks to be altered. I wanted waistband to be altered (add inch with elastic). I provided fabric to be used if needed. They couldn't find my pants when picked up blazers (not in system). I was waiting for response on if they could do it and to give me quote. Staff called manager, quoted $45 and I said pass, please return slacks. Came back from vacation to pick up pants- they were altered. Elastic was not used and neither was my fabric (which is fine, but they kept it). I was upset with whole ordeal. Staff called manager again. Heard exchange and she asked him to speak to me- he declined. She offered a 20% discount. I said 25% because they kept fabric ( it was pricey fabric). I realized when I got home they didn't even add the elastic. I asked manager to call me back. This is the 3rd week day and nothing. I should have asked to put it in writing. The work was done well ( but missed elastic), the problem was disorganization, miscommunication, and lack of ownership from owner/ manager- he personally has not called to apologize.

My washer broke down a few days after I got my new puppy. With a puppy to take care of and train I…read morehad no time to go to the laundromat. So I decided to try pick up /delivery wash and fold service. The first company I hired cancelled on my at the day of the pickup stating I was just too far even though they told me they could go to my location with an extra $15.00 charge. I did a last minute search for another company and found Lucy's. I spoke with Seranna on the phone and even though I was located outside their delivery range , she asked her boss for approval which was granted. My order was picked up promptly and returned clean and neatly packaged. I was very pleased with the efficient and professional service .

Lucy's laundry was awesome ! They picked up my laundry from my house each week. It was brought back…read moretwo days later washed and folded neatly. The pricing was very reasonable for the work that was done. It was brought promptly back by their very kind and accommodating drivers. Customer service overall was great! I always tell everyone about this great service. Lucys Laundry service really helped simplify my life.

I have used empire laundry countless times and have always had a good experience. I use them mostly…read morefor washing bed quilts and dog beds. Those items are too big for my washer. Last week I dropped off 4 blankets and a dog bed. Ruth washed and folded everything. The laundry came out perfect. Overall I think the cost is reasonable. I'm always happy with the service they provide

This was my first time using this service, and I am beyond pleased. The customer service is…read moreamazing! Anita took care of my laundry, and she went above and beyond; I truly appreciate her effort. As a busy mom of four, life keeps me constantly on the go. Our dryer recently broke, and to be honest, I'm in no rush to replace it because I'm so satisfied with this service. I will definitely be using it again! Thank you all so much. This genuinely means a lot to me. In my opinion, this is the kind of service that gives moms a much-needed break. I didn't realize how much I needed it until now. I truly believe everything happens for a reason. Maybe my dryer breaking was a blessing in disguise God knows how overwhelmed I've been. What I thought was just another stressor led me to discover this company. Your kind, attentive service lifted my spirits and helped me see that letting go of just one chore can give me more time with my kids and some breathing room in my day. Thank you again. I am truly grateful.

The nicest people, who happen to be the best cleaner/alteration shop around. Hands down. Very…read moreaffordable and fast.

I brought in my Army uniform to have a unit patch and rank added. When I dropped it off, I was told…read morethey had done many Army uniforms before, so I trusted that they knew the regulations. When I picked it up, the unit patch was placed incorrectly and was out of regulation. I brought it back and was told they could fix it. Two days later, I picked it up again, and they had made the exact same mistake. If you say that you have experience with military uniforms, you should know the proper regulations or at least verify them before altering someone's uniform. Very disappointing experience, especially after giving them a second opportunity to fix the issue.

I was thoroughly impressed from start to finish with my impossible request…read more Let me start with... this wasn't your regular bed spread. I was stressed beyond belief to put my mother's velvet duvet or whatever it is. We're talking custom drapes woven with three different fabrics and accent borders.... As a comforter It was 40 pounds of velvet Kona was magical. They were able to clean it, and here's the important part... clean it, and not damage it. They could've charged me double and I still would've been overjoyed Not just shirts and dresses at Kona

My $200 dress was returned damaged. When I picked it up, there were random smudges on the fabric…read morethat were not there before. Even worse, someone attached a thick safety pin to the front/top of the dress, which left two noticeable holes in the fabric. The dress was in excellent condition when I dropped it off, and it has now been damaged. Please see the attached photo for reference. Also, there's someone's random hair on the dress which is not mine

Laundry by Joyce has been absolutely wonderful. Everything comes back perfectly clean, neatly…read morefolded, and incredibly organized. She's very thorough and her communication is great, which makes the whole process easy and stress-free. I especially appreciate that she includes tags after the wash explaining what products were used, and returns everything in reusable bags to keep things organized. You can tell she truly takes pride in her work. Easily one of the best laundry services we've used. Highly recommend. Worth every penny!

Joyce does a great job! she is super nice and she knew exactly how to remove a bad stain and it was…read moreso fast. she does really great work! i would recommend her.

This is the second time I take in a plane white long sleeve (work shirt) and they dye it a…read moredifferent color during the cleaning process. Owner didn't give me any details as to how it happened. But after trying to get him to replace my shirt that I had just bought for work... he finally wrote a check. Personally wouldn't come back.

I can't tell you how good or bad they are, because I refuse to pay extra for my shirts just because…read moreI'm female! I'm new to the area where I lived It was one price for all shirts, whether you were male or female. In today's day and age, when there's a lot of androgynous clothing, why should I pay more just because I'm female. This is ridiculous. I will not give them my business!

I have had my tailoring done here for several years. I'm consistently happy with the girl that…read moreworks the counter - she's always pleasant and goes out of her way. I recently had a tailoring issue - and they did everything they could to make sure my issue was resolved and I was satisfied with the remedy. It's easy to love a business when all goes well - but a company who stands behind their work when it isn't to standard speaks volumes. We all make mistakes, I will forever recommend this company and continue trusting them for the way they handled my issue.

Wonderful service! Well priced and the shirts and coat look great. Super value for the price paid…read moreand timely service!!

I arrived around 7:00am today. I haven't been to a laundromat in 25+ years. I had a full size…read moreblanket that I wanted to wash as my washer at home is too small. The Laundromat Attendant Maria was very helpful in explaining how to use the washer. My blanket was washed within 24 minutes. I waited in my car until my blanket was done washing. There's plenty of parking. The laundromat looked cleaned inside. I'm sure I'll be back to wash my blankets and comforters.

I decided to try this laundromat since it's close by, and as I was loading my laundry into the…read morewasher, a German roach crawled out from the bottom of the machine and almost got into my laundry basket ! I panicked and had to shake everything off before putting everything in my car. Be careful here, as you might end up taking roaches home, and German roaches are particularly invasive.

I've came to this laundromat to do large things in the large washing machine put in the last year…read more My boss started having me bring down stuff for them to wash at $1.25 a pound, which is totally a great price and it's usually ready in 24 hours. The girls folded it. Everything looks great. I'm a big fan of their services It's probably one of the nicest laundromats in Riverside in my opinion I just wish the owner would use the power washer to clean the sidewalk off and maybe do something to try to keep homeless away because it's a little bit of a hangout I've also personally messaged the manager, Russell Asking him if we could add tips to our credit card payments when we pick up Laundry and I'm still waiting

Found this laundry mat while driving to a different one, did a u-turn and pulled into this spot…read more Decided to try it out cause the staff was helpful in helping me out with how this place operates and the cleanliness was great. There are different prices for different washers that you use single load, top load, and multiple loads. You load a washing card with money and use the card to start the machines. Cards are reusable and convenient cause you don't need to carry around a lot of change. I'll be back.