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    Speech and Hearing Center

    5.0 (1 review)
    Open 9:00 am - 4:00 pm

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    9 years ago

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    Rient

    Rient

    2.8(16 reviews)
    2.7 miCharles

    Dr. Newberry is an excellent doctor. I came to him in December of 2022, having had pulsatile…read moretinnitus in my left ear for six months. Before meeting with Dr. Newberry, I had seen several other providers (an NP, an MD, and a PA) through other organizations and they all either dismissed the seriousness of my symptoms as anxiety and allergies, or misdiagnosed me with an ear infection or Eustachian Tube Dysfunction. Dr. Newberry's approach was completely different. He was the first doctor who actually took me seriously. He was immediately concerned because it turns out persistent one-sided pulsatile tinnitus can be a symptom of a very serious and potentially dangerous condition called a dural AV fistula; however, while he mentioned the possibility of a dAVF (among other conditions), he also didn't jump to conclusions. He was very thorough. Over the course of a few months, we did some blood work, scans, and tests to figure out what might be causing it. When one of those scans finally came back abnormal, Dr. Newberry provided an immediate referral for me to see a neuroradiologist who eventually diagnosed me with a dural AV fistula. Dural AV fistulas are rare and complex, and I say this to point out that Dr. Newberry didn't let this deter him; he didn't discount a dAVF as a possible diagnosis, despite the fact it was unlikely because I didn't have any headaches at the time (a hallmark symptom of dural AV fistulas). I'm so grateful to him because other providers obviously dismissed the possibility that I had such a rare condition, probably because it was simply unlikely. Had I not seen Dr. Newberry, it's very possible this condition might have gone undiagnosed and led to a stroke or brain hemorrhage in a decade or so; alternately, it could have eventually led to a misdiagnosis of dementia or other neurological conditions due to the impact it can have on cognitive functioning. In general, Dr. Newberry is very easy to talk to and has a great bedside manner. He's a good listener, and I would describe him as highly competent and on the cutting edge of ENT medicine. As someone who has been repeatedly let down by medical providers over the years, I find myself trusting his opinion. He can see the big picture as well as the details, and never loses sight of the fact that his patient is a human being. My experience with Rhode Island ENT as an organization has also been great. I have found it very easy to schedule appointments with them. The receptionists and medical assistants are pleasant and competent. They send appointment reminder text messages which is helpful. I have never had any issue with them forgetting to order a prescription or send in a referral, or any hiccups with insurance. Though I do remember experiencing some initial frustration trying to schedule an appointment as a new patient due to the call routing, since I've become a patient, I've found it very easy to work with them.

    It's very hard to be treated for allergies when they cancel your allergy testing twice over the…read morecourse of several months due to lack of staff. The second time they canceled they said someone called me, but I had no message. They could not provide the time or day that the message was left. I had discontinued allergy medication prior to the test for nothing. My referral will be expired by the time they can get me in, and that's if they don't cancel a third time.

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    University Otolaryngology

    University Otolaryngology

    1.9(16 reviews)
    4.4 miLower South Providence

    Dr K is wonderful! She is wonderful with the kids and has a great personality. She explained…read moreeverything that was going on to my son, and made the whole experience well worth our visit. I give her a 10 star. The two window 'receptionist' on the other hand I give a 0 (zero). At check-in I noticed a misspelling in our street name. When I told her about it, she never made the correction. (The doctor's assistant actually made the correction). After the appointment, the only reason that in approached the counter was to get a doctor's excuse for the visit. I asked the young lady for Doctor note. After searching for ever she told us that we had a copay. Not a problem but you would think to ask for copay before appointment. I told her that had we not needed a doctors note to get back to school today, I would not have stopped at the window. After paying, she asked if I needed a doctors note. When I told her that that's why we stopped at the window and that was my original request, she said 'so, let me know if we have an attitude. Because that sign (posted on their window) says that we are understaffed and we are not taking attitude from anyone.' At that point I stopped and said, 'thank you. I need a doctors note so he can go back to school.' She printed out the note and we ran off to get my son back to classes. Before giving my son the note to take into school, the note allows him to go back to school tomorrow. Not only are these young ladies incompetent, but they are rude. The doctor is excellent, but the window receptionists need an attitude adjustment.

    Been a patient for several years. Spent $6,000 on hearing aids they sold me. Supposed to go back…read moreevery 6 months to get them checked. First few times were ok. Then had to reschedule appointment. On hold for 35 minutes, got an idiot who insisted I needed to see a doctor first. Finally got them to understand I needed my normal six month hearing aid adjustment. So, they connected me to a voice mail, out of office. Go anywhere else, they are impossible to deal with! Oh, and I see doctor once a year, spends 5 minutes with me, looks in my ears, teaks me I'm ok, charges $25 copay and hundreds to insurance.

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    The Doctors

    Rhode Island Ear, Nose and Throat Physicians - Front of building

    Rhode Island Ear, Nose and Throat Physicians

    2.6(9 reviews)
    7.2 mi

    Um- go elsewhere. When I first came here about 2-3 years ago I very much knew my hearing was off…read moreand the doctor barely listened to me telling me "you're too young to have hearing problems", I was not leaving until I was properly checked which they did in turn do tests, and checked my ear canals with some device and realized I am indeed hearing impaired. No apology from the doctor or anything he was just like I can't believe it, while sending me out to an audiologist so I could get hearing aids. Fast forward to recent, I call this office and they never answer, they prompt you to leave a message and they don't return calls for awhile, extremely frustrating. My hearing has gotten worse and the audiologist told me to come back here to see if the ENT doctor can see what's going on. Which prompted this review because I am fed up. They do have other offices (Providence, I called and they said you should stick to Cumberland which is this location since that's where you started) mind you Cumberland is really far from me so Providence is much closer the lady was extremely rude at Providence as well. I'm not really sure why they have all these locations but frown upon switching places especially when this location is impossible to get ahold of. I did call the Johnston location and they said they would see me in a month. So we shall see. Hopefully they at least listen, but they didn't give me an issue seeing them there. This location is in a building with other offices and the parking lot is a decent size. It's kind of old and outdated looking on the inside.

    Can I give -10 stars? Because that's what this office deserves. this is the most inept office…read morestaff that I have ever dealt with in my entire life....every time I call I don't receive a call back and I get disconnected. I am waiting six weeks for a prescription to be called in and when I called to check on it and find out what's going on, I just get lied to and hung up on...this place should have their health license taken away. This is no way to treat people.

    Speech and Hearing Center - audiologist - Updated May 2026

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