1. Keystone Audiology

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    Warwick, RI

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    Keystone Audiology

    5.0 (7 reviews)
    Closed • 8:00 am - 5:00 pm

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    University Otolaryngology

    University Otolaryngology

    2.0(21 reviews)
    6.6 mi•Lower South Providence

    I brought my 10 year old here for frequent nosebleeds. We wanted to get a simple in-office…read morecauterization to stop them. The doctor told us she doesn't see any problematic veins, and that they don't do that procedure in-office, and she would need to go under general anesthesia for this 10 second procedure. She directed us to try antibiotic ointment first, though we already tried regular ointment. Also, the doctor scared my child by telling her she could get a hole in her septum because she already had one cauterization a couple years ago. Finally, I asked the doctor her opinion about frequent throat clearing in myself, and she said "I won't talk to you about that because I work with children" then proceeded to give me a brief opinion, which was helpful. But why say that other part first. It felt like she was chastising me for misbehaving and asking her my question. Anyway, a few days later, today, I brought my child to Boston Children's Hospital for a second opinion. They were so much better. The doctor at Boston Children's immediately found the offending veins, did the simple one-side cauterization, said they do that all the time in-office, and that it really isn't a problem that she already had it before, and the chance of a hole is basically 0 with the procedure he did. He numbed it first, so my daughter experienced no pain. It was all over in a few seconds. Why would we go through general anesthesia and all the problems that can cause when it's a simple in-office procedure? Also, why the disproportionate risk management? Boston Children's is the best. Go there instead. I tried to write this clinic a message about our experience, but the portal that is on their website doesn't work for sending messages. I called, and they sent me a link to the new Klara portal. The Klara portal just endlessly spins without loading. So no way to write a message to the doctor.

    One of the two Dr who we saw was basically useless and just referred to the other Dr in the same…read moreoffice. There was no urgency at all despite the real possibility that she has permanent 100% hearing loss. The condition requires quick treatment which is the greatest indicator for positive outcome. Wasted weeks instead of starting on treatment immediately. Then the front desk staff was not scheduling appointments according to the strict protocol that the Dr laid out, and they made appts that we already knew would be impossible to keep due to availability of the Rx from the compounding pharmacy. They said make the appt anyway, then we had to cancel and they have not called back to reschedule. Meanwhile her condition becomes more severe. Horrible awful quality of care, completely useless. Only go here if you want your condition to worsen or you have no other option.

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    Keystone Audiology - audiologist - Updated October 2026

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