I delt with Dillon Jones. Dillon was extremely rude and entitled. I caught Dillion lying. If they…read morerun their buisness like this just think what they will do to yours. ​

Disclaimer: I'm a previous employee and rarely go into this store. But it's a vastly different…read moreworld than the one I left in '18. The worst employee I ever had the unlucky pleasure of working with no longer works there as well as the "troll", who will also remain nameless. The company does push self serve options heavily, too much in some cases, but since the stores no longer run on commission, things have gotten immensely better. I would suggest that customers do their best to become self sufficient and come to rely on the store employees as "experts" in extreme cases. When all else fails or you just have to feel the device in your hands before you take out a second mortgage to pay for your electronic fix, then come on in!

I wasn't in the market for a new phone but my mom was so I went along to help her with the process…read more I have to say I was impressed with the staff at this store. I tried making a reservation for an appointment online but there were none available. I called the store and talked to Cameron. He suggested calling when the store opened to get on a wait list which is what we did. I called Cameron again before we were heading over and checked on wait times. He suggested running a few more errands before we drove to the store. We might of still waited another 30 min when we got there but we were greeted and checked on and knew we were next in line. Zach was our mobile expert and he was very knowledgeable and a pleasure to work with. I'd highly recommend this location (and working with Zach) if you're looking for a new phone. It was an awesome experience.

T-mobile messed up my pin number 12 years ago. I was told they got it straightened out 5 years…read moreago when I got a new phone. Nope. Had to get a new phone today and was ready to drop $1400 on 2 phones. It was still a mess. They said they could not do anything about it and told me to call a number or send the other person on my account to a store 60 miles away. I went home and then back to Verizon. In 5 minutes and one phone call by a Verizon employee the pin was corrected and we got 2 phones and $300 in gift cards for $0. T-Mobile was either too lazy or too stupid to try to fix this mess they caused. Verizon was great.

Horrible place... Sales Person (Ronnie) no longer there that added 2 ghost lines, purchased ear…read morebuds and a case on our acct. Every time we went in to discuss our bill being so high, "oh you'll notice it next month" not! Filled a report with the Fraud Dept, no response. Emailed them again to send response from their investigation, nothing again.

Won't HELP you with a AT&T phone problem they will go RUN and HIDE in the back. Literally the guy…read morewent and hide in the back till you leave. They won't fix your phones and you get hacked/ scammed right while in store and they don't fix it. You'll end up paying for the devices they watch the hacker add. Do NOT go with AT&T!

Great store in Saint Cloud. Best service and great phone repairs. Visit at 52 33rd avenue Sread more

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Saint Cloud, MN. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

On Monday February 23, I stopped at the Verizon Store at the Crossroads Mall in St Cloud. I am…read morewriting this review to express how impressed I was with Adam, the gentleman who assisted me, He was professional and willing to investigate the problem. Adam has attention to detail with a personality that makes you feel comfortable, no matter how simple the issue can be. Verizon is lucky to have such a dynamic employee like Adam!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Mohamud was excellent! Fixed my problem quickly! Was polite and efficient. Communicated well…read moreabout what the problem was and how he could fix it!

Misa was amazing she was very professional and patient there was a lot going on in the store and…read morenot to mention both me and a friend where both getting new cell phones she was multi tasking like a rockstar misa made my day and made my experience at at@t worthwhile ... Above and beyond

I had been a happy CitEscape customer for years, but their customer support is the worst. Lately,…read morewe've been dealing with outages and you can't get a hold of customer support. Phone is a black hole voicemail box, email goes completely unanswered after a week of messages. It's too bad, as I was a huge fan of this small wireless Internet provider. Their support is just the worst I've ever seen, and I work in the industry.

I have used Citescape's wireless service for several years. In the past three months, my…read morethroughput rate has become so slowwwwwwwwwww between the hours of 7pm and 10pm my box is useless. Remember when you would sit and watch the *.jpeg files load and be amazed by how neat it was to see something other than plain text. At this moment, I am trying to watch my daughter's swim meet via a live feed from the King County Aquatic Center in Seattle Washington. Feed is so broken I'm yelping. Just got off the phone (landline) with my neighbor who also has Citescape, she has an internet phone. Connection was so BAD. Sorry to say I have recommended this service to several individuals. If I could rate this company as ZERO, I would. Cabot Wormwood