The customer service Rocked!! We walked in and were helped right away! Jay is the man!! Definitely…read moredeserves a raise. Thanks Jay!!

RUN!!! T-Mobile is so much better for internet service and customer service. Charter bills for…read moreservices not provided and then sends you to collections. I canceled my service but they kept billing me. All of my equipment was returned and then kept billing. Management is just as terrible.. all they can say is oh well, the service didnt get disconnected.

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

I want you to know that I asked the customer service rep who assisted me this week for any and all…read moreways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!!

USI was supposed to send someone to our house to do the install for our T-Mobile Fiber internet…read more They gave us a four hour window Friday night for when the tech would be coming out. He never showed up. We never received a call or cancellation. We had to call and they set up another four hour window of time for Saturday morning and it was another no show. When we called and spoke to Gabe there was no apology or willingness to help resolve the matter and he sounded annoyed with our call and didn't want to help. We read really great reviews about USI and are disappointed we did not receive that level of professionalism from the people we worked with. We would not recommend working with this company and are very disappointed with their customer service.