I delt with Dillon Jones. Dillon was extremely rude and entitled. I caught Dillion lying. If they…read morerun their buisness like this just think what they will do to yours. ​

Disclaimer: I'm a previous employee and rarely go into this store. But it's a vastly different…read moreworld than the one I left in '18. The worst employee I ever had the unlucky pleasure of working with no longer works there as well as the "troll", who will also remain nameless. The company does push self serve options heavily, too much in some cases, but since the stores no longer run on commission, things have gotten immensely better. I would suggest that customers do their best to become self sufficient and come to rely on the store employees as "experts" in extreme cases. When all else fails or you just have to feel the device in your hands before you take out a second mortgage to pay for your electronic fix, then come on in!

Came here for a second key for a car, key worked the first time I tried it and was less expensive…read morethan the dealer. I also have bought uninterruptable power supply (UPS) batteries here, and they are still going strong.

Replacement of battery in laptop was fast, professional, and staff was very helpful. Great store. I…read morewill give them my business in the future.

Great store in Saint Cloud. Best service and great phone repairs. Visit at 52 33rd avenue Sread more

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Saint Cloud, MN. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I wasn't in the market for a new phone but my mom was so I went along to help her with the process…read more I have to say I was impressed with the staff at this store. I tried making a reservation for an appointment online but there were none available. I called the store and talked to Cameron. He suggested calling when the store opened to get on a wait list which is what we did. I called Cameron again before we were heading over and checked on wait times. He suggested running a few more errands before we drove to the store. We might of still waited another 30 min when we got there but we were greeted and checked on and knew we were next in line. Zach was our mobile expert and he was very knowledgeable and a pleasure to work with. I'd highly recommend this location (and working with Zach) if you're looking for a new phone. It was an awesome experience.

T-mobile messed up my pin number 12 years ago. I was told they got it straightened out 5 years…read moreago when I got a new phone. Nope. Had to get a new phone today and was ready to drop $1400 on 2 phones. It was still a mess. They said they could not do anything about it and told me to call a number or send the other person on my account to a store 60 miles away. I went home and then back to Verizon. In 5 minutes and one phone call by a Verizon employee the pin was corrected and we got 2 phones and $300 in gift cards for $0. T-Mobile was either too lazy or too stupid to try to fix this mess they caused. Verizon was great.

Great service can not get cheaper cell phone service @ $20 a month unlimited. Utilize's Verizon…read moretowers/service. Great deal

RUN!!! T-Mobile is so much better for internet service and customer service. Charter bills for…read moreservices not provided and then sends you to collections. I canceled my service but they kept billing me. All of my equipment was returned and then kept billing. Management is just as terrible.. all they can say is oh well, the service didnt get disconnected.

Staff was great. Got in and the guy got my case and changed out my buttons for the colorful one out…read moremy case on , and I was out . Cool dude , friendly and helpful.

Had to have an iPhone 11 screen replaced. This place was honest and upfront about the repair. I was…read moregoing to attempt to replace it myself but decided to let the experts handle it. Price was very reasonable (Batteries Plus want 6x more than what this place charged) and the iPhone was repaired within an hour. It is also a FUN place to browse around in as there are two other shops connected to it, including collectable toys, retro stereo equipment, vinyl albums, and a very cool vape shop. This is the place to go to for phone repairs and for a fun shopping outing.

I cracked my iPhone screen and these guys saved the day. They were able to replace the screen the…read moresame day, in under an hour, for about $60 (parts and labor). If it ever happens again I will go to them again.

On Monday February 23, I stopped at the Verizon Store at the Crossroads Mall in St Cloud. I am…read morewriting this review to express how impressed I was with Adam, the gentleman who assisted me, He was professional and willing to investigate the problem. Adam has attention to detail with a personality that makes you feel comfortable, no matter how simple the issue can be. Verizon is lucky to have such a dynamic employee like Adam!

After visiting this store three times I can 100% recommend this Verizon Authorized Dealer. The…read morephone technician are professional, friendly and very helpful. If you need assistance with your phone, or problem solving experts stop by Crossroads Verizon

Horrible place... Sales Person (Ronnie) no longer there that added 2 ghost lines, purchased ear…read morebuds and a case on our acct. Every time we went in to discuss our bill being so high, "oh you'll notice it next month" not! Filled a report with the Fraud Dept, no response. Emailed them again to send response from their investigation, nothing again.

Won't HELP you with a AT&T phone problem they will go RUN and HIDE in the back. Literally the guy…read morewent and hide in the back till you leave. They won't fix your phones and you get hacked/ scammed right while in store and they don't fix it. You'll end up paying for the devices they watch the hacker add. Do NOT go with AT&T!