Great custom embroidery! Always quick and done well! The staff is super nice! Great shop for all of…read moreyour monogramming and gifting!

I have used this business on 4 occasions, so shame on me. I have had 8 pillowcases monogrammed…read morehere and was satisfied with the work. When I was married 37 years ago, my mother-in-law gave me a set of appliquéd sheets which were beautiful so I purchased 4 new white pillow cases ($50.00) and brought them to EBM to have them also appliquéd. I brought my original cases for EBM to see what I wanted. I expected the thread and the fabric used to be very close to the same color. When I picked them up, the thread was the light blue I picked out and the fabric used was a light gray. I was disappointed but took them home. I have only used the cases twice because I don't think they are pretty. They are also fraying after 2 washes. This past week, I purchased another 4 pillowcases ($50.00) and returned to EBM to have them monogrammed since they have done a good job on my other monogrammed pieces. While placing my monogram order I asked the owner about my past appliquéd cases because they were such an investment and I was unhappy with how they had turned out. She did not remember the order, so I told her that when I picked up this new monogram order, I would bring one of the appliquéd cases for her to see. I returned today and showed the owner my appliquéd case. The owner looked at my case and told me that she had not done the work. I showed her how the fabric was fraying after 2 washings and how the fabric and the thread did not match. She in effect told me that she was sorry but not sorry because her store did not do the work. I explained to her that I have not shopped at any other monogram store and I remember that I did indeed have the work done at her store. She denied this. I would not have taken the time in writing this complaint except for the fact that I read a similar complaint about this owner on Yelp about 2 weeks ago. This complaint I read showed that the owner does not believe in customer service and does not take responsibility when her shop does a poor job. This other customer stated that she finally got the owner to split the difference in cost with her. Why have a business when you don't take responsibility for your mistakes, say you are sorry and ask how you can make up for the mistake? I think it odd that when dropping off your order, this business has you pay up front, after all, they have your merchandise. For instance, these last 4 pillow cases cost me $50.00. Why would a customer pay $50.00 for cases and then not pick them up when they have been monogrammed? I payed $50.00 for the cases and then EBM charged me $60.00 to monogram. I see now, this is done because if you are not satisfied, they already have your money. If you are not happy, too bad because they are not customer friendly. Buyer Beware, as I learned with my appliqué order. Whatever work they turn out, they will be payed and it does not matter whether or not you the customer are satisfied. The owner just denied that she had done the work. Had I known she would treat me as a customer this way, I would not have made a 46 mile trip from Chapel Hill. There are other monogram shops in the area and I bet that there are others who treat there customers as they should. If your order goes as it should with this business I am sure you will be satisfied but if a mistake is made, too bad for you the customer and oh well, EBM has your money.

I had Peggy Taylor monogram my daughter's pottery barn anywhere chair cover. She has a nice little…read morehome office monogram buisness and has tons of fonts and pictures to choose from. I got to choose the font, thread color, decoartove design and customize the colors for it. It was $15 for a name in 2 inch high lettering and a 2X2 seashell in three different colors. So very reasonable. She promptly finished in the time promised and was easily available for pick up. I will definitely use her again.

Had some beach towels monogrammed and Peggy did a fabulous job. She offered great advice on all…read moreaspects of the job; font, positioning, size and her prices are very reasonable. I highly recommend Peggy Taylor!

This place was awesome! A good friend just crossed over recently and we wanted to find a gift for…read morehim. We were blown away by the wide variety of items for so many organizations. What really made it extra special was the packaging prepared by the friendly staff. I even signed up for their mailing list and that's unusual for me. Great place!

Staff was knowledgeable about all products. Their Alpha Phi Alpha selection was very well balanced…read moreand they had way more than enough in store to choose from. They have everything you need in the store and online. Selection and price fits everyone's budget.

If I could give a "10" star rating, I would! I can't say enough about the fabulous service and…read morebeautiful product I received from France Embroidery! I walked in hoping they could help me with a time-sensitive request - and both Tina and Bruce (owners) stopped everything they were working on to help me! Super friendly and eager to help, they went above and beyond to embroider a last-minute birthday gift! I'm so happy with the service and quality of work - I will take all my embroidery projects to them from now on and let everyone know about them, too! Thank you, Bruce and Tina!

Placed an order for my department at work. I was so happy with the response times by phone and…read moreemail by this husband and wife team. They were able to create a logo in multiple colors and offered to save it on file for future orders. Additionally, the jackets and apparel came out so well, my colleagues were so happy and pleased. Online invoices and payment options were easily and helpful. Great value! I'll definitely use them in future for other projects. You should too!

I took crochet 101 and it was so much fun! The store is beautiful, it's so easy to get lost in the…read morecolorful yarns and sample projects. The staff are always smiling and happy to help! I'm signed up for knitting 101 and can't wait to learn!

Cozy little shop nestled away in downtown cary, the name truly matches. Stumbled in here the other…read moreday and am glad to have found this local gem. This shop offers an absolutely incredible selection of yarn, every wall lined with well organized and curated threads. While some of the yarns are definitely a bit on the pricier side, they have fair prices for the quality of goods they are offering. The staff was friendly and quite helpful. Would definitely recommend and will be returning for my future yarn needs.

I honestly can't say enough amazing things about this monogram business. From start to finish, the…read moreentire experience was incredible. The quality of their work is absolutely beautiful--everything is done with so much care, attention to detail, and creativity. What truly sets them apart, though, is how kind and genuine the owners are. You can tell they really care about their customers and take pride in what they do. They went above and beyond to make sure everything was perfect, and their communication was so warm and thoughtful throughout the process. It's rare to find a business that combines such high-quality craftsmanship with such a personal, welcoming touch. I will 100% be coming back and recommending them to everyone I know. If you're looking for something custom, meaningful, and made with love--this is the place. Sal and Bella are the sweetest humans!

Great experience with Magic Stitches. From the first call they were courteous, informative, and…read morevery helpful. I explained what I wanted and was provided with multiple options and even suggestions. It took less than a day to complete the entire process. I can't say enough about how courteous they were. I'll DEFINITELY go back for any work I need in the future.

These people are good at what they do! Very friendly, and professional. I received my order…read morepromptly and exactly as promised.

From the owner: The world's largest branded products franchise, Fully Promoted, helps businesses with their…read morepromotional products, branded apparel, and marketing services. Fully Promoted Cary, NC is individually owned and operated by highly trained experts who know our local community and how to brand your message. We specialize in all facets of promotional materials including, apparel, custom embroidery, bags, drinkware, screenprinting, and more!

Kimber at Imagescapes is very thoughtful, skilled and comprehensive when it comes to all things…read moreEmbroidery. I have relied on her expertise for our entire office staff's scrubs, and let me tell you, she went above and beyond. We have black scrubs with a purple logo and she helped me make sure that the purple would not be too dark and it would contrast well with the black in the fabric. She took such great care in making sure that the final product was perfect. She has my highest recommendation, and I will be using her expert services again soon!

Had 20 softball shirts done recently and was impressed with the outcome. Done exactly when promised…read moreand quality was very good on the lettering and numbers. Extremely pleased. Definitely recommending them to family and friends who are in the market for quality embroidery and lettering services!

I visited Bernina World of Sewing this afternoon after having a difficult time with my new sewing…read moremachine, Bernina 590. Lynn Turner, an employee, was there to help me figure out what was causing the problem. She went through step by step in the sewing process of my machine and discovered that my needle was bent and it was as simple as that. She put in a new needle and it worked! I was so sure that something complex was the cause, but no!! Whew!! I love that store and have learned a lot with their classes and of course asking many questions when I visit. Thank you Lynn!!

Clearly if you are a POC your presence isn't welcome in this store. I was ignored 3 times by both…read morestaff members. As I stood by the cutting counter a customer walked in and she proceeds to help them. I just walked out. I WILL NEVER VISIT THIS PLACE AGAIN!!! Absolutely unbelievable

I ordered some shirts for work with the logo embroidered on them. The shirts are great quality and…read morethe stitching is perfect! Highly recommend them if you are looking for anything your need. Thank you for EXCELLENT quality work. Don Sutherland

They did a wonderful job on our banner! After being turned down by other companies, Classy…read moreStitches had no problem in accepting our request. The finished banner looked better than we had envisioned.