Great custom embroidery! Always quick and done well! The staff is super nice! Great shop for all of…read moreyour monogramming and gifting!

I have used this business on 4 occasions, so shame on me. I have had 8 pillowcases monogrammed…read morehere and was satisfied with the work. When I was married 37 years ago, my mother-in-law gave me a set of appliquéd sheets which were beautiful so I purchased 4 new white pillow cases ($50.00) and brought them to EBM to have them also appliquéd. I brought my original cases for EBM to see what I wanted. I expected the thread and the fabric used to be very close to the same color. When I picked them up, the thread was the light blue I picked out and the fabric used was a light gray. I was disappointed but took them home. I have only used the cases twice because I don't think they are pretty. They are also fraying after 2 washes. This past week, I purchased another 4 pillowcases ($50.00) and returned to EBM to have them monogrammed since they have done a good job on my other monogrammed pieces. While placing my monogram order I asked the owner about my past appliquéd cases because they were such an investment and I was unhappy with how they had turned out. She did not remember the order, so I told her that when I picked up this new monogram order, I would bring one of the appliquéd cases for her to see. I returned today and showed the owner my appliquéd case. The owner looked at my case and told me that she had not done the work. I showed her how the fabric was fraying after 2 washings and how the fabric and the thread did not match. She in effect told me that she was sorry but not sorry because her store did not do the work. I explained to her that I have not shopped at any other monogram store and I remember that I did indeed have the work done at her store. She denied this. I would not have taken the time in writing this complaint except for the fact that I read a similar complaint about this owner on Yelp about 2 weeks ago. This complaint I read showed that the owner does not believe in customer service and does not take responsibility when her shop does a poor job. This other customer stated that she finally got the owner to split the difference in cost with her. Why have a business when you don't take responsibility for your mistakes, say you are sorry and ask how you can make up for the mistake? I think it odd that when dropping off your order, this business has you pay up front, after all, they have your merchandise. For instance, these last 4 pillow cases cost me $50.00. Why would a customer pay $50.00 for cases and then not pick them up when they have been monogrammed? I payed $50.00 for the cases and then EBM charged me $60.00 to monogram. I see now, this is done because if you are not satisfied, they already have your money. If you are not happy, too bad because they are not customer friendly. Buyer Beware, as I learned with my appliqué order. Whatever work they turn out, they will be payed and it does not matter whether or not you the customer are satisfied. The owner just denied that she had done the work. Had I known she would treat me as a customer this way, I would not have made a 46 mile trip from Chapel Hill. There are other monogram shops in the area and I bet that there are others who treat there customers as they should. If your order goes as it should with this business I am sure you will be satisfied but if a mistake is made, too bad for you the customer and oh well, EBM has your money.

I ordered some shirts for work with the logo embroidered on them. The shirts are great quality and…read morethe stitching is perfect! Highly recommend them if you are looking for anything your need. Thank you for EXCELLENT quality work. Don Sutherland

They did a wonderful job on our banner! After being turned down by other companies, Classy…read moreStitches had no problem in accepting our request. The finished banner looked better than we had envisioned.

I have my late mother's Singer from the early 90s, and it finally died a few months ago. From a…read morepractical standpoint, it wasn't worth fixing. But I have a deep attachment to this machine. Earl was able to order the replacement gears and took apart the whole machine to swap them out. I got my sewing machine back this week and could not be more grateful!

We travel in the summer and I take my sewing machine with. I ran into a safety alert problem. I…read morecalled to find out if they had time to repair within my time frame of 2 weeks. The response was Yes, bring it in. The service was great, timely. The staff are very friendly. This was an outstanding experience.

If I could give a "10" star rating, I would! I can't say enough about the fabulous service and…read morebeautiful product I received from France Embroidery! I walked in hoping they could help me with a time-sensitive request - and both Tina and Bruce (owners) stopped everything they were working on to help me! Super friendly and eager to help, they went above and beyond to embroider a last-minute birthday gift! I'm so happy with the service and quality of work - I will take all my embroidery projects to them from now on and let everyone know about them, too! Thank you, Bruce and Tina!

Placed an order for my department at work. I was so happy with the response times by phone and…read moreemail by this husband and wife team. They were able to create a logo in multiple colors and offered to save it on file for future orders. Additionally, the jackets and apparel came out so well, my colleagues were so happy and pleased. Online invoices and payment options were easily and helpful. Great value! I'll definitely use them in future for other projects. You should too!

Quoted set up included, invoiced +$100 for set up. Tells a whole run around story upon pick up…read morefree having a conversation on the phone before the work even started. Nope, nope, nope.

Excellent work, fast completion! Action Designs works with you to get your product exactly how you…read morewant it, and gets it to you fast!

Incredible service. The owner and staff were super friendly, knowledgeable, and offered efficient,…read moreprompt, and high quality service. Love that they take outside goods, so you can take what you want embroidered to them to evaluate if doable (and they do truly work with you and are capable of quite a bit). You can do simple or complicated designs, the workflow for the customer is incredibly simple, and just overall everything about it is straightforward and efficient with quick turnarounds (even offering faster service for a reasonable extra charge). Pricing is all also incredibly fair. Would highly recommend for any custom embroidery needs.

From the owner: Apex EmbroidIt is a local small business that helps other businesses with their promotional…read moreproducts, branded apparel, and marketing services while also working with local customers with their personalized needs. Apex EmbroidIt, is individually owned and operated by highly trained experts who know our local community and how to brand your message. We specialize in all facets of promotional materials including, apparel, custom embroidery, bags, drinkware, screenprinting, and more!

Red Bird has always been THE print shop in the triangle. From screen printing to embroidery, they…read moreare THE shop to contact for your next project. Sami (the owner) is very up front and professional when it comes to creating your next project. Don't hesitate to contact these guys the next time You need something for your business or brand!

I've done 2 runs with these guys and I couldn't be happier with the results. They took some rough…read moreideas I had and refined them into professional, iconic graphics on great t's. We get a lot of compliments on our shirts now. Thanks Red Bird!