Timely, professionally done. Love the work! Veteran owned and veteran friendly. We use them for…read morepolo shirts, patches and hats

Made our polo shirts we have been ordering from them for the past 4 years the wrong color, offered…read morea discount on our next order. Took them up on their offer for Christmas presents for our guys. Order placed and paid 11/20/2020, promised by 12/08/2020. No text, no email or phone call from them by 12/15/2020. Store closed every time we try to stop by and phone goes straight to voicemail. Voicemail greeting claims "due to covid 19 store is closed but will taking limited orders" Start calling and emailing every week and asked that our order be cancelled if not ready by 01/08/2021. We keep calling and emailing and 01/ 25/2021 someone finally picks up the phone. We ask for a refund and after "looking into it", Charles claims the order is now ready and just needs to be picked up. A refund can only be offered after he checks with his accountant. To this date, we have no refund and no other communication from EmbroidMe.

Kimber at Imagescapes is very thoughtful, skilled and comprehensive when it comes to all things…read moreEmbroidery. I have relied on her expertise for our entire office staff's scrubs, and let me tell you, she went above and beyond. We have black scrubs with a purple logo and she helped me make sure that the purple would not be too dark and it would contrast well with the black in the fabric. She took such great care in making sure that the final product was perfect. She has my highest recommendation, and I will be using her expert services again soon!

Had 20 softball shirts done recently and was impressed with the outcome. Done exactly when promised…read moreand quality was very good on the lettering and numbers. Extremely pleased. Definitely recommending them to family and friends who are in the market for quality embroidery and lettering services!

Great custom embroidery! Always quick and done well! The staff is super nice! Great shop for all of…read moreyour monogramming and gifting!

I have used this business on 4 occasions, so shame on me. I have had 8 pillowcases monogrammed…read morehere and was satisfied with the work. When I was married 37 years ago, my mother-in-law gave me a set of appliquéd sheets which were beautiful so I purchased 4 new white pillow cases ($50.00) and brought them to EBM to have them also appliquéd. I brought my original cases for EBM to see what I wanted. I expected the thread and the fabric used to be very close to the same color. When I picked them up, the thread was the light blue I picked out and the fabric used was a light gray. I was disappointed but took them home. I have only used the cases twice because I don't think they are pretty. They are also fraying after 2 washes. This past week, I purchased another 4 pillowcases ($50.00) and returned to EBM to have them monogrammed since they have done a good job on my other monogrammed pieces. While placing my monogram order I asked the owner about my past appliquéd cases because they were such an investment and I was unhappy with how they had turned out. She did not remember the order, so I told her that when I picked up this new monogram order, I would bring one of the appliquéd cases for her to see. I returned today and showed the owner my appliquéd case. The owner looked at my case and told me that she had not done the work. I showed her how the fabric was fraying after 2 washings and how the fabric and the thread did not match. She in effect told me that she was sorry but not sorry because her store did not do the work. I explained to her that I have not shopped at any other monogram store and I remember that I did indeed have the work done at her store. She denied this. I would not have taken the time in writing this complaint except for the fact that I read a similar complaint about this owner on Yelp about 2 weeks ago. This complaint I read showed that the owner does not believe in customer service and does not take responsibility when her shop does a poor job. This other customer stated that she finally got the owner to split the difference in cost with her. Why have a business when you don't take responsibility for your mistakes, say you are sorry and ask how you can make up for the mistake? I think it odd that when dropping off your order, this business has you pay up front, after all, they have your merchandise. For instance, these last 4 pillow cases cost me $50.00. Why would a customer pay $50.00 for cases and then not pick them up when they have been monogrammed? I payed $50.00 for the cases and then EBM charged me $60.00 to monogram. I see now, this is done because if you are not satisfied, they already have your money. If you are not happy, too bad because they are not customer friendly. Buyer Beware, as I learned with my appliqué order. Whatever work they turn out, they will be payed and it does not matter whether or not you the customer are satisfied. The owner just denied that she had done the work. Had I known she would treat me as a customer this way, I would not have made a 46 mile trip from Chapel Hill. There are other monogram shops in the area and I bet that there are others who treat there customers as they should. If your order goes as it should with this business I am sure you will be satisfied but if a mistake is made, too bad for you the customer and oh well, EBM has your money.

DO NOT USE I ordered custom Digitizing for EXP. 5" wide by…read more7" long. To embroider on a jacket I specifically told them the width and length. and what I was embroidered they sent file. 5" by 2.35" I can't stretch this design to that size The told me I didn't tell them. thats not true They charged $24.99. and I can't use the design. and are refusing to fix design DO NOT USE. poor customer service

I ordered a custom digital design. What I got was completely wrong. I spent a week e-mailing and…read moreleaving phone messages with no response. Now I'm trying to get a return on my money and of course, no response. I recommend avoiding this company.

If I could give a "10" star rating, I would! I can't say enough about the fabulous service and…read morebeautiful product I received from France Embroidery! I walked in hoping they could help me with a time-sensitive request - and both Tina and Bruce (owners) stopped everything they were working on to help me! Super friendly and eager to help, they went above and beyond to embroider a last-minute birthday gift! I'm so happy with the service and quality of work - I will take all my embroidery projects to them from now on and let everyone know about them, too! Thank you, Bruce and Tina!

Placed an order for my department at work. I was so happy with the response times by phone and…read moreemail by this husband and wife team. They were able to create a logo in multiple colors and offered to save it on file for future orders. Additionally, the jackets and apparel came out so well, my colleagues were so happy and pleased. Online invoices and payment options were easily and helpful. Great value! I'll definitely use them in future for other projects. You should too!

I ordered some shirts for work with the logo embroidered on them. The shirts are great quality and…read morethe stitching is perfect! Highly recommend them if you are looking for anything your need. Thank you for EXCELLENT quality work. Don Sutherland

I love this place. You can pretty much get anything monogrammed. The owner is very nice and helpful…read morewhen you are trying to make decisions on color, font, and size. In the past I have bought three book bags, two of which got monogrammed, a summer bag that goes across your chest, boot socks monogrammed...fabulous!.. And monogrammed phone case and lettering for my child's wall. This place should be franchised!! 5 stars all the way!

Harry and the team at Spectrum Screen Printing absolutely saved the day for us! I had a bold idea…read moreto screen print giant QR codes on the back of jackets for a conference--on a ridiculously tight deadline of under a week. Every other printer either said no or quoted 1.5-2 weeks. When I explained the situation to Harry, he showed incredible customer service and said he'd do everything possible as long as I stayed responsive. Their art team worked quickly to finalize the design, and Harry even warned me about potential challenges with our tricky polyester jackets. Still, he delivered. In just 3 days, our jackets were done, and they looked fantastic--crisp, bold, and a huge hit at the conference! The cost was very fair, and while their shopfront and pen-and-paper processes might seem a little dated, don't let that fool you--they're absolute pros. Spectrum went above and beyond, and I'd recommend them in a heartbeat!

My wife ordered a birthday present for my father in-law from an online vendor. It showed up 3 days…read morebefore the needed day and was not what was ordered. Blake was very helpful and even though they usually handle larger orders, was able to print a great quality shirt with little turnaround time. Recommend to everyone for your screen printing needs.