Thank you to 919 Embroidery for the excellent work on the handkerchiefs for my son's wedding. The…read morestaff offered thoughtful suggestions, delivered high-quality embroidery, and completed the order promptly. I greatly appreciated their professionalism and attention to detail.

I've used 919 twice now for professional embroidery of my logos. Great company and customer…read moreservice. I will continue using them as my company expands. Highly recommend!

I had a terrible experience with this company and with their customer service staff…read more I am a graduate student and ordered 500 business cards in November. They arrived in January. I expected some time between ordering and delivery but two months is kind of pushing it to the extreme. But that is not my major issue. When the cards arrive they had what I approved in the proof AND the words "Title 2" and "Title 3" printed underneath my name. I opened the box to see if this was a misprint on the displayed card, however it was on all 500 cards. I called the customer service line and a woman named Donna told me the electronic error that occured (the system timed out and it added the text back that I deleted) but offered no sort of solution on how to fix the misprinted cards. Her advice was basically, put in the order again. I asked if I could be charged again and she said, "yes!" My response was, "why would I use this service again when you messed up the job the first time?" She did not respond. If this error happens enough for you to be able to tell me how it happened I feel as if the website should be tweaked or add a final proof step at the end after you enter your card information. Donna said that the proof is saved as a PDF and goes to print without any sort of quality assurance. My school recommended this service to me and my Fellowship students so I asked if they had any input on how to deal with the misprinted cards. They had previously worked with the company so I thought it would be good to ask them to call on my behalf. They called and a man named Joe was extremely rude. He attempted to insult my intelligence by blaming user error and was yelling at the end of the call. This service needs to re-train their customer service staff (or just hirer nicer people), revisit their quality assurance process and think about how small things become big things.

Consistently great quality, competitive pricing, excellent customer support. I have been using…read moreUniversal to print catalogs for our small business for about 4 years now. What does that mean? It means I am amateurish at best at layout/design, but Joe in customer service, as well as the art department, do a great job at having my back and pointing out anything that needs attention. Quality is exceptional. There's always a few people out on the loading dock lending a hand. Absolutely love working with this company, I definitely recommend!

Unresponsive despite several messages I find this a problem with other similar servicesread more

Well I really tried to give them our business. Maybe they don't exist anymore…read more.. Filled in the web form with our needs two weeks ago. Nothing. Called. Nobody picks up but got an automatic message to send a text with a picture of our item. Sent text 2 days ago. Nothing. Disappointing.

I can't THANK u enough for these awesome T-shirt's you did for my now 6 yr old!!! We love them!…read moreThank you for doing them in such a short notice and designing my vision for a storm trooper on a horse lol!!! I look forward to doing business with you in the future! Thank you for the great quality T-shirt too!!! Frank was awesome to work with!!

Frank is awesome! Had a last minute order of 12 shirts for my bachelorette party and he did an…read moreamazing job!! He created proofs for me, made the changes, and made the shirts all within a few days! Communication was perfect, he got the shirts done quickly, and they looked phenomenal! I highly recommend him!!

TAKE MY ADVICE AND DON'T USE THIS VENDOR. THE QUALITY OF THE WORK WAS AWFUL AND THEY ARE DISHONEST…read more I took them to small claims court and the judge ordered them to pay me $500. They didn't pay and are now in violation of a court order. I brought in three upholstered chairs and a sofa to be recovered, based on a referral and Yelp. One of the chairs was returned and curved piece of wood that formed the leg and the chair fell off the first time I tried to pick it up to move it. The the cover for the back was crooked and Raphael said he didn't know how to fix it. I got out some pins and showed him how it could be done. He took it to fix it and I haven't seen it since. The fabric around that arm was puckered, but he used so much glue to reattach it I'm afraid the if I try to have the wood removed it will destroy the chair. I had 2 other upholstered chairs. First the back covers were to small, then they were too big, then they were different lengths. The biggest problem was the sofa. Thsere were numerous problems. Every time I pointed out a problem Rafael would say, "That's a problem and it should be fixed." The cushions hung out 4" beyond the frame and beige zippers were used with dark grey fabric. He explained that the overhand happened because the stuffing should have been replaced. I told him that since I'm not a professional, I took his word for what was causing the problem. I asked why the people working on the piece hadn't told me about this problem, because if they had I would have immediately authorized them to replace the foam. He said some of the people who do the work are better than others, and my work had been done by the less competent people. I asked if he could have the better qualified people redo the work. He said this was not possible because the more competent people wouldn't work on jobs that other people had not done properly. I asked if this meant that the furniture would be given back to the people who had already worked on my furniture, and he said, "yes". I then asked why they would do a better job this time and he had no answer. It didn't make sense to me that if the people who had messed up the job originally would magically do a better job now. No answer. During this period, I had numerous conversations with his customer service person. Almost every time I called her, she told me that she understood my problem but couldn't reach the boss who would make the decision. She also told me that I was a patient, reasonable person and she was sorry she couldn't help me better. Eventually, in November, the customer service person told me that the boss had agreed that he pay for me to have the piece recovered some place else. At this point I had to buy new fabric and find another company to do the work. Once the work was complete, I submitted copies of the invoices for the fabric and the work and followed up with 2 calls last week. NO RESPONSE. By the dates on the emails, you can see this continued for over 5 months. I AM TRYING TO TAKE THEM TO SMALL CLAIMS COURT, BUT THEY ARE IGNORING SUBPOENAS. I AM OUT AMOST $3,000.

AFC Upholstery was the worst decorating experience I've ever had, and I'm an old hat at this! On…read moreJanuary 29th, I brought in two couch seat cushions I wanted to be copied and five pillows. I wanted to have my beach cottage ready for the summer. I was told it would be 4 - 6 weeks. I called weekly after that. Excuse after excuse. I also brought in an authentic mid- centry setee on February 4th. Again I was told it would be 4 - 6 weeks. This week, I picked up both on October 4th. I was working with Tom. He has now retired, my guess, after all his screwups. Once I picked up my orders, Cindy was now in charge and could find my settee and fabric. That took another couple of weeks. I had to send pictures. Cindy didn't want to attach blame, but I was totally screwed. Not only did I call, but I also went in. Tom would tell me I was next. I asked Cindy was the only January or February order, and she said I was by far the last one received. I'm a nice person. I keep playing over and over again what I did to piss Tom off. Then I realized it was b/c I WAS nice, and he could get away with me. I didn't want to be firm for fear they would screw me over. Who knew, being nice did exactly what I was trying to avoid! Maybe it will be better with Cindy, but I have no intention of giving them any more of my business!

I started using Gonzo Custom Tees about 3 to 4 years ago to do the printing for my non-profit 5K…read morewalk. Not only did he do an excellent job, but he also gave a donation to the walk. Now, I use Gonzo for ALL of my printing needs. My school uses Gonzo, my community organization uses Gonzo, and I still use Gonzo for my non-profit. Gonzo's personal touch sets him above many custom printing shops. When you are not quite sure what you are looking for, he takes his time to hear your vision, asks the right questions to stay within your budget, and create a great design and product. His pricing are very competitive, he has a large selection of tee-shirt styles, brands, fabrics, and colors. He has always delivered on time. If you are local, he will bring the merchandise to YOU!! How great is that? From someone who is very particular, I will recommend Gonzo for any of your printing needs.

Gonzo provided outstanding customer service, a quality product at an excellent price! I was…read morethrilled to find a local vendor who was competitive with any online printer and no shipping!

Summer and her team are so helpful! We wanted two shirts printed while here on vacation and they…read morehad no problem getting the order done! Thank you so much. We highly recommend this business!

Jay and his team are awesome! The quality in speed they bring when working on my projects keeps me…read morecoming back! I will always use these guys whether I'm in a pinch or if I need work done long-term. The gear I have been able to provide my staff has helped us elevate our game and it shows. It's clear that you guys take pride in your work! Thank you!

I purchased some face shields for some doctors that work with the homeless. They loved them and…read moresaid they were very comfortable! They also loved the fact that you can replace the shield piece as they get pretty foggy from cleaning them all the time. FiveStar was so easy to work with and had my order ready in just a day or so. They are true professionals and want to please their customers. I would recommend FiveStar for Face Shields but also for any or your engraving needs! Top Notch

Great company that delivers a great product! Awesome customer service and delivered in the timeline…read morethat I need them. They were attentive, easy to work with and made the process so easy! Highly recommend!