I have to begin this review by saying it has always been my philosophy that I would not ever write a review on Yelp b/c it is just a venue for disgruntled customers. But today, I had an interaction that was so extremely unprofessional, that I chose to write a Yelp review. Others in my HOA worked with this company for the past few years to have signs made for our private road. Even in these transactions, from looking at prior emails, it took an inordinately long amount of time to get the finished product. When it came to be my job (I inherited the presidency of the HOA, which is circulated each year) I had to have another sign made b/c the sign was stollen. I worked with Signs Now for 6 months, and yes, I do agree there were issues as to what the HOA wanted, but that was not my personal choice. Once it was decided what was needed currently, I tried to work with Bert Johnson, the Owner/Manager. I sent him multiple emails with the desired signage and other information, but after weeks nothing was done. I would contact Bert, and eventually I would get to talk with him. Today I tried to make an appointment to get this project done, and when I implied that it already had taken so long, and that I had already given him all the needed information (which is true) he said he did not want our business and would not agree to make an appointment with me. I would NEVER work with this company. I am sure they are fine for big corporate orders. But for small orders, they have no interest, they will not be responsive, and you will not get a finished product. I have today already called two other companies who have promised me a turn around time of about a week once the proofs are approved. Why would anyone work with Signs Now?? Not me. Never. read more

I had two metal fountain pen caps engraved here, and I have to say that this really was the best experience (quality of job, service, pricing) among several engraving retailers. First, I have had 2 other engravers tell me it was impossible to get this job done (Things Remembered was one of them). It is tricky because of the size of the pen cap and its curvature, which requires manual rotation while engraving. Many engravers don't have equipment that can properly clasp a small metal cap. These factors made the job altogether more challenging. For some random and unrelated reasons, I have had this exact job done before, so I have another engraved version of the pen cap with which to make the comparison. The original job was at Wentworth & Sloan in Chapel Hill for a total of $40. While their job was nice, the engraving is more surface-level and fainter. Probably because of their equipment. I went back to them originally to have the jobs redone, but the former engraver, Susan, is no longer working there. I would never take it there again though, given the current engraver has an attitude and is evidently less experienced. From her doubtful looks, I did not trust her to do this without messing it up. Signs Now's engraver, Lewis, did a marvelous job, honestly better than the first time I had this done through Wentworth. The engraving is deeper, more visible, and very skillfully done as the font size is slightly smaller. The two pens were engraved for $24 - I could not believe the amazing price, having gone to at least 3 other engravers before. Furthermore, no attitude from the ladies working the register. This place just seems down to earth and friendly, a contrast to the treatment I have experienced elsewhere. So in conclusion, I would trust Signs Now with my engraving jobs in the future. Great pricing, and they proved their expertise in engraving with my pen caps. read more

I really want to say good things and I really want to shop at the small, local businesses in my area. However, when the merchandise doesn't hold up and the owner doesn't stand behind their goods AND the owner questions my integrity, as though I would lie in order to get something replaced for nothing, I have to stop shopping at this local business. I have had two out of three experiences I would say are unacceptable. I bought magnets for my car in 1999, same company but previous owners, and they lasted just fine until 2006 when I bought a new car. Still have those magnets on hanging out on my filing cabinet. The 2006 magnets (new owners) worked fine until 2010 or 2011 when I bought a new domain name and needed new magnets. They were worn but not awful like my 3 yr old magnets are now. For the last year I noticed bubbling and rippling but didn't realize how bad they would eventually become. One of my three magnets is rippling along the top edge and the other two are clearly unsightly with bubbling and peeling of the vinyl all along the top edge. I care for them the same way I always have, never run through a car wash, still live in the woods and only remove them when washing the car about every 1-2 months. Why are they behaving this way? No one knows. But does the owner even consider his product needs reviewing or his technician was perhaps in error? Does he even consider perhaps offering me new ones at his cost or in some way compensating me for this? No. He prefers to lose a customer. When I bought these in 2011, I asked they be the exact same color and vinyl as my 2006 purchase. When I picked them up, they were sparkly. I didn't want sparkly but they were indeed the same color but not what I had asked for. He offered no discount and said, nicely, sorry, this is what you ordered. I couldn't tolerate sparkly so I re-ordered and paid FULL price. Because there was a communication breach, for some reason I took full responsibility. Whether I should have or not, I am still not certain. I am a business owner and tho I don't always believe the customer is always right, I do attempt to work with them and at least share the error, whether I believe I was in error or not. We are all on this planet and in this dualistic world together. I want to shop where the underlying belief is to work together. Never again with SIGNS NOW. read more

I went in to get a watch engraved on the back and they refused without any consideration for my request. Apparently the task is too risky, which is understandable but could have been delivered more politely. After I asked who would do the watch engraving, they directed me to Wentworth & Sloan Jewelers in University Mall who promptly fulfilled my request. read more

Signs Now did the graphics on our delivery van and we couldn't be happier. They were easy to work with, patient with our changes, and everything came out exactly as discussed. Many thanks to John and the crew, highly recommend! read more

These guys are fantastic. It's no wonder they are as busy as they are. But despite their full plate, they took pity on me and my small order and delivered the signage I needed. The signage I needed required exacting specifications, and they came through -- fast -- with flying colors. Three cheers for local businesses like this who care about their customers -- no matter how big or small. read more

WOW! Fantasic customer service. I came to them with a job of printing 27 unique awards on vintage plates. John and Tamsey had great ideas and helped me create beautiful vinyl stickers to go on 27 plates for an Awards Gala. They were so patient and detailed. This definitely isn't a Things Remembered kind of place! This is a small business with real customer service and commitment to quality and customer satisfaction. Their follow through along the way with the design, estimate, proofing, and final product were top notch! read more

While this service isn't likely their primary source of income or business, watch battery replacements have been provided at Signs Now Occasions. I had purchased a lifetime warranty for my watch battery for the increased price. They are now no longer honoring these warranties...a bit difficult for a "lifetime" warranty. They claim their suppliers can't get them the batteries anymore. Well I just went down the street and bought my battery at Wal-Mart so I think they just want out of this business. That's fine, but don't expect to make people happy who purchased a "lifetime" warranty from you. read more