Great custom embroidery! Always quick and done well! The staff is super nice! Great shop for all of…read moreyour monogramming and gifting!

I have used this business on 4 occasions, so shame on me. I have had 8 pillowcases monogrammed…read morehere and was satisfied with the work. When I was married 37 years ago, my mother-in-law gave me a set of appliquéd sheets which were beautiful so I purchased 4 new white pillow cases ($50.00) and brought them to EBM to have them also appliquéd. I brought my original cases for EBM to see what I wanted. I expected the thread and the fabric used to be very close to the same color. When I picked them up, the thread was the light blue I picked out and the fabric used was a light gray. I was disappointed but took them home. I have only used the cases twice because I don't think they are pretty. They are also fraying after 2 washes. This past week, I purchased another 4 pillowcases ($50.00) and returned to EBM to have them monogrammed since they have done a good job on my other monogrammed pieces. While placing my monogram order I asked the owner about my past appliquéd cases because they were such an investment and I was unhappy with how they had turned out. She did not remember the order, so I told her that when I picked up this new monogram order, I would bring one of the appliquéd cases for her to see. I returned today and showed the owner my appliquéd case. The owner looked at my case and told me that she had not done the work. I showed her how the fabric was fraying after 2 washings and how the fabric and the thread did not match. She in effect told me that she was sorry but not sorry because her store did not do the work. I explained to her that I have not shopped at any other monogram store and I remember that I did indeed have the work done at her store. She denied this. I would not have taken the time in writing this complaint except for the fact that I read a similar complaint about this owner on Yelp about 2 weeks ago. This complaint I read showed that the owner does not believe in customer service and does not take responsibility when her shop does a poor job. This other customer stated that she finally got the owner to split the difference in cost with her. Why have a business when you don't take responsibility for your mistakes, say you are sorry and ask how you can make up for the mistake? I think it odd that when dropping off your order, this business has you pay up front, after all, they have your merchandise. For instance, these last 4 pillow cases cost me $50.00. Why would a customer pay $50.00 for cases and then not pick them up when they have been monogrammed? I payed $50.00 for the cases and then EBM charged me $60.00 to monogram. I see now, this is done because if you are not satisfied, they already have your money. If you are not happy, too bad because they are not customer friendly. Buyer Beware, as I learned with my appliqué order. Whatever work they turn out, they will be payed and it does not matter whether or not you the customer are satisfied. The owner just denied that she had done the work. Had I known she would treat me as a customer this way, I would not have made a 46 mile trip from Chapel Hill. There are other monogram shops in the area and I bet that there are others who treat there customers as they should. If your order goes as it should with this business I am sure you will be satisfied but if a mistake is made, too bad for you the customer and oh well, EBM has your money.

Fantastic work, love Magic Stitches! Sal and his team helped me with a custom embroidery job that…read morewas complicated, and did the job amazingly well. The kind of people I like to do business with - helpful, pleasant and very capable. Totally recommend!

Fabulous experience. Took my jacket to have my name embroidered on it. The ladies I met were…read moreprofessional and kind, and they went out of their way to work with me. Most surprisingly, my job was done in less than a day. The embroidery was fabulous, and they matched the original font on the jacket perfectly.

I had Peggy Taylor monogram my daughter's pottery barn anywhere chair cover. She has a nice little…read morehome office monogram buisness and has tons of fonts and pictures to choose from. I got to choose the font, thread color, decoartove design and customize the colors for it. It was $15 for a name in 2 inch high lettering and a 2X2 seashell in three different colors. So very reasonable. She promptly finished in the time promised and was easily available for pick up. I will definitely use her again.

Had some beach towels monogrammed and Peggy did a fabulous job. She offered great advice on all…read moreaspects of the job; font, positioning, size and her prices are very reasonable. I highly recommend Peggy Taylor!

This place was awesome! A good friend just crossed over recently and we wanted to find a gift for…read morehim. We were blown away by the wide variety of items for so many organizations. What really made it extra special was the packaging prepared by the friendly staff. I even signed up for their mailing list and that's unusual for me. Great place!

Staff was knowledgeable about all products. Their Alpha Phi Alpha selection was very well balanced…read moreand they had way more than enough in store to choose from. They have everything you need in the store and online. Selection and price fits everyone's budget.

Heather is friendly and knowledgeable and very customer oriented. Lovely selection of yarns, as…read morewell. I highly recommend a visit!

From the owner: Your LOCAL yarn shop in downtown Wake Forest, specializing in knit and crochet! Unique yarns,…read morenotions, and gifts.

Such a great shop. We were greeted right away and it is such a cute shop with great variety. I was…read morelooking for a specific fabric and she took me straight to it.

I actually come all the way from Cary to this sweet store in the small town of Bunn!…read moreThe owners are very nice and knowledgeable (I'm a novice sewer) and that's why I drive the distance plus it's always good to shop small businesses!!

I want one of every stamp pad. I have had this place on my…read moreradar, unfortunately, while the concept rocks, the availability for events of my interest have not quite lured me in beyond a quick peek when wondering how the refurb of the derelict strip center was going. And if Union was gonna live up to the vibe set in their frequent Videri pop-ups. So I'm keeping an eye on Craft Habit, hoping they thrive now there are more things to do as more shops of supreme interest open up. I used to love the maker space concept that Jerry's artarama used to sponsor, near the now defunct SRI. So I am really fiending for a art/craft maker hookup now and then to learn a new craft and make friends. I'm gonna keep them on my bookmark list so I don't forget.

What a great concept- there's a craft for everyone here and the staff is so friendly!…read more You can take classes or shop - there's make and take projects interspersed throughout the store as well as scheduled classes. I'll be back to get my craft on next time I'm in town.

I ordered some shirts for work with the logo embroidered on them. The shirts are great quality and…read morethe stitching is perfect! Highly recommend them if you are looking for anything your need. Thank you for EXCELLENT quality work. Don Sutherland

I love this place. You can pretty much get anything monogrammed. The owner is very nice and helpful…read morewhen you are trying to make decisions on color, font, and size. In the past I have bought three book bags, two of which got monogrammed, a summer bag that goes across your chest, boot socks monogrammed...fabulous!.. And monogrammed phone case and lettering for my child's wall. This place should be franchised!! 5 stars all the way!

Great company. I loved the workshop I did. Great energy and educational. Would do another workshop…read morehere

Did a woodburning class here. It was so much fun. The owner made everyone a little snack board and…read moreoffered beverages. The class instructor was so friendly and personable.