I love Spectrum! We have used them ever since they put fiber cable in Grey Forest. I just now took a Speed test reading from my iPhone and this the norm here (362 mbps). Hardwire your computer to them and you'll get more. Spectrum comes out to our house if something can't be fixed from their end (I do believe we pay a little extra for that- well for it). I buy my own equipment and that stopped a lot of the issues we used to have and I get a lot further coverage. Just a little more and you'll get the best WiFi around (unless there is a new company I'm not aware of). My wife pays the bill so I'm not sure what we pay but I believe it's in the $79 a month range for WiFi only. It's been a been a while but ATT called awhile back and wanted our business. They offered me a price a little lower than Spectrums BUT get this .... they were going to install Wifi that was only 4 mbps I'm not sure what runs on 4 Mbps these days so - Hopefully they have gotten fiber by now for their ATT customers! Yes, we have our problems occasionally but they get on it and it's repaired within a reasonable time according to the problem. read more

Spectrum - Speedtest Reading on our WiFi. - Internet Service Providers Near Me - San Antonio, Texas

Buyer Beware!!! When you close your account with Spectrum in the middle of your billing cycle, the monies you have paid are gone. They will not refund you the balance of the unused service. I told the customer service rep that even with business like trash pick up if you close your account in the middle of the billing cycle, you will get back a prorated amount. The rep told me that that is not how Spectrum is setup. Unfortunately, One Star is the lowest I can rate them. I would rate them even lower than One Star if I could. read more

Great customer service, reliable connection, and smooth experience overall. Highly recommend!

I'm new Spectrum but not my choice by force because The Palazzo charges $80 per month for cable and internet package they have with Spectrum. So, after many years of great service of AT&T, I had to cancel to not pay for the same services with two different providers. Upon entering, I was politely greeted and immediately assisted with starting my services. The process was quick and the self-installation was easy; however, I did have to contact customer service. I'm used to the router already having the the name and password; however, I had to call and tell them what I wanted my router name and password to be. This information isn't available on the Spectrum app as I was told by customer service. The issue I have is with their cable package because I do not have the recommended Roku TV nor any gaming systems as suggested by customer service to get the full experience. I was told to purchase other devices so that I may get all of the channels. I do have two new LG TVs and I'm able to download some of the channels and sign in; however, it defeats the purpose of paying for a service that I can't fully enjoy. And I will not be not be purchasing anything. Anyway, the internet works perfectly and this was my only worry because I've never experienced slow data speeds with AT&T nor any issues for that matter. I hope I'm able to get the same quality and service that I've had for many years. We shall see... read more

Spectrum - Internet Service Providers Near Me - San Antonio, Texas

Great customer service from Raheem. He was amazing and very composed during busy times. He handles conflict very professionally and is a Man with great character. Thank you Raheem for taking care of me for the upgrade, and also helping my father out the day before! read more

Waiting for an hour to turn in equipment. 6 stations for techs and only 2 manned. Don't you pay enough to have at least 3 stations manned or automate equipment turn in and account closure? read more

Love it all -- decor, ambience & menu. We especially appreciate that we can choose from no carbs at all to high carbs, and all delicious!

NO stars. These people are NOT to be trusted. I tuened in equipment and now have a higher bill than before. I was told 70 for internet and now have 235. What the heck. read more

Horrible service, time management, and organization at this location. Spending over 60 minutes per customer. Need a dedicated equipment only line for swap outs. read more

I came in to Spectrum to turn in a unused cable box. There was several customers already waiting in the lobby area. They asked me to check in using a set up tablet that did not work properly. I waited 25 mins to be seen. There was only 3 staff that I could see working there, but one just walked around not helping anyone. Very disappointing for someone that has been paying so much money each month for cable and internet. Its time to cut the cable wire. This visit confirmed it for me!!!!! Spectrum you really need to do better to keep the customers you currently have..... read more

This location does not have equipment. Don't waste you time going here and waiting in line to be told they don't. Also don't bother trying to call the location before you drive there, you will never get ahold of a specific location, just a call center, and after you go through their phone tree and wait on hold you will be told they don't have access to what equipment is available in the individual stores. Best bet have it shipped to you and wait the 3-5 business days. read more

Lots of programming options and the service is reliable but you pay for what you get. It's expensive!!!

This is my 2nd consecutive day here...yesterday I signed in & immediately noticed there were 6 people ahead of me & only one representative helping customers the other rep did greet me & asked me to sign in, there he went back to his phone...Today I arrived 3 minutes past opening & I was 4th in line...the check in PDA isn't working & again only ONE representative working. read more

Went in to start service. Everyone was really helpful. Provided me with everything I need to know any all the equipment to start service. Only thing I would have liked was a technician to walk me through it but it was fairly simple to active and connect. read more

Im am at the location 11321 Bandera Rd Unit 105 San Antonio, TX the employee Natasha was very rude, a lot of attitude, rolling her eyes all the time, and I just wanted help for my SIM card very angry for no reason tried walking it off maybe she had a bad day but very mean. read more

Way over 20 years and way over $60,000 paid for substandard service and long usually unprofessional Customer Service (Better training goes a long way) I finally cut the cable and the Anal Retention Rep was very rude and uncaring so I cut the Internet also(Spectrum Free). I feel so relieved and happy, why didn't I do this thousands of dollars ago?? PS - Don't fall for the Cellphone gimmicks either Goodbye Spectrum read more

I was canceling a cable service and internet for a ridiculous price increase. I told the reps online and in store when I was well enough to return equipment that I was not going to pay that insane increase and they never suggested that I should hold onto the old equipment because I would have to pay for the entire billing cycle. That is terrible customer service and no one especially those of us DOD employees who don't receive a bill just make sure we pay on time. The management person I spoke to was Asia and insisted their was no one higher in management that I could speak with. I would never recommend anyone using their services especially if military or DOD employees. I went as soon as I could to return equipment and still in pain from surgery and the customer service representative should have advised me to keep old equipment because spectrum would not prorate their insane service fees. Don't waste your money with SPECTRUM cable services as it is the worse service I have ever received. Always out, recordings not always complete. You can find better service for a fraction of their prices. I wouldn't give them one star. read more

I walked in and headed towards who I thought was a representative, but he was quick to dismiss me and direct another guy to take care of me (Apparently he was the mAnAgEr, and his name was David Soliz) the next 15 minutes he is chit chatting with another customer that another representative is helping. I'm being taken care of when a new customer walks in and stands in line (meaning he was the only one standing there). The manager doesn't even bat an eye and keeps talking to the other customer about football.... The only thing standing between the new customer and the manager is air and he never even acknowledged his presence by greeting him... needless to say helping him is not an option. The customer stands there for about 10 minutes and I saw him getting frustrated until I told him that if I was him I would've already thrown the modem he was carrying. The customer finally says something but the answer from the manager was "you have to sign in and then one of them two (the other representatives) will help you. I'm not sure if customer service is beneath David or if he was never taught manners. It's the first time I see him, so I can't say it's a trend for him, but it is most definitely a trend with spectrum from my experience. The only thing preventing me from leaving them and their poor service is that I have no other internet provider where I live. As soon as this changes I am dropping them... I don't care how much more expensive it is. read more

Ben at spectrum was very rude, condescending, and extremely unprofessional. He took out coaxial cable JUST to be petty. He slammed the cabinets, and raised his voice while speaking to me, and the other customers he had helped prior. No respect whatsoever. read more

I have never seen a greater amount of apathy from employees. Having to wait over an hour to turn in my equipment is absolutely insane. I just don't get it! I guess since all ISPs are equally horrible they don't see a need to compete? read more

This store made me lose my job with the ridiculous wait time just to tell me they can't fix my problem, never get spectrum services , worst in the business read more

Spectrum is the worst!! They let anyone open an account using your info i only found out about it cause of credit karma... why don't ya check id's that match the name of your social!? Always giving me a number to call and all say the same thing "we can't give you any information because it's not your account" like what do you mean THAT'S MY INFORMATION! And clearly showed proof that it wasn't my account!! read more

BEWARE OF Spectrum's shady billing tactics. My 12 month promotion ran out and my standalone internet bill was raised 25$. I did not notice the increase for this billing month until a week into the billing cycle. I called AT&T and they offered me a way lower rate, for FIBER. I planned to cancel with Spectrum until I found out they do NOT prorate the unused days of your cycle. Meaning if you're next cycle starts on the first and you want to cancel on the 7th and get a refund for the remaining 23 days, THEY WILL NOT credit you. If you go 1 day into a billing cycle and want to cancel you have to pay for the WHOLE month. Spectrum is 1 or 2 of the only Internet companies that has this policy, which they put into effect 2019 and there is a bill in legislature right now contesting it and possibly reverting them back to crediting customers for unused days. This business practice they put into effect in 2019 is borderline thievery. You should be able to not pay for days you have not used for the month you are charged if you are canceling. read more

Chris at spectrum was absolutely amazing. He helped me set up an account and get a service that worked for me super quick and efficiently while keeping up a conversation I really enjoyed. He has amazing customer service. I only just got service so I can't speak on its quality yet but I'd highly recommend this location. read more

I only needed to return my equipment from canceling service a few days prior. I got here, checked in, and was seen in about 2 minutes. Roy was very helpful and I was in and out in about another 2 minutes! Yes, we cancelled service but returning my equipment was easy and painless! read more