The only place to match our house paint then years later have us in their system so we can buy more…read moreno one does that. over heard some crazy things about covid by their employees which wasnt appropriate at the work place but other than that great store

After three weeks of unanswered phone calls, messages and an in-store visit,…read moreI have decided to write this review if for no other reason than to feel better after venting. A few years ago, I purchased over 20 gallons of Ultra Spec paint from this location only to discover that it started peeling in less than 5 years. I shared this information with the store manager and he told me this paint should never be recommended for painting steel pipe. I was then given a contact name and number for a Benjamin Moore representative who could tell me why the coats of paint failed. But again, after numerous phone calls and messages, no one returned my calls. In fact, when I was in the store today another customer overheard my complaint and agreed that this representative was worthless. So it appears this particular paint store has no interest in standing behind their products, especially the ones they recommended for my use. Terri W. 9/23/24

Poor customer service. No help carrying out paint. Had to repeat spelling of name several times…read more Debit card said accepted but had to do it again. Not a good feeling.

I'm a painting contractor who uses Sherwin throughout the city. But NOT this store. They are always…read moreshort on product, the customer service is short and rude with customers, I would highly recommend avoiding this store unless you want to wait a long time to be serviced and find out they don't have that in stock. No disrespect to Sherwin-Williams paint stores, but this one is the last resort.

When I Really Need a Hardware Store!…read more Living exactly one mile from a Home Depot it is pretty logical for me to head there when I need something for a home project. But when I really need something that is critical to finishing a project or a home emergency (like a specific size washer, actual plumbing supplies, or even the correct "bit" for my rotary tool) I go the extra mile to Westlake Ace Hardware. No, it is not a "home center" it is a "hardware" store! It shares a large parking lot in a strip mall on MO 291 North, across from the Lee's Summit Historic Cemetery. You are welcomed in through their large assortment of out door plants just outside of the door, and a serious selection of high quality grills and BBQ supplies, then the really "important" stuff lies behind that. Row after row of hardware! Not the prepackaged assortments of washers, screws, hinges, but individual washers, screws and hinges! Come on, do you really need a dozen 10 mm bolts or just one to get your back on the road? Or how about that spacer for your envisioned improvement to your lawn tractor? And then is the replacement rotary switch for your custom headboard going to be found in the plastic bagged parts of a normal home center? If there is any doubt, Westlake Ace Hardware usually has it, and staff that understands you pain and where to find the cure. From replacement door keys, to the proper paint brushes to use with the special paint you finally found for that perfect room color, Westlake has always come through with either what I needed or a recommendation for a replacement item that might work better or is lower in cost. I know that when I go there I am not looking for fancy packaging, but the "thing" I need. Westlake is my port-in-the storm, and sometimes my salvation when I am at a loss to finish that important project - and at a reasonable cost

The service here is trash…read more This store is a waste of your valuable time because they clearly dgaf 2nd time I go in and leave with nothing because nobody helps And I was there for 20 mins plus each time There was only 2 employees this last time I went for the entire store Fire the manager for trash planning and execution. This store has only been a waste of time everytime I've gone this last year there's not enough staff Or just lazy staff playing stupid. Do your job and help the customers If we wanted to waste time we would've gone to the movies Get that across your head. Move for the love of Christ Move

Customer service never answers the phone. There is no help in lumber and they never answer either…read more It's disappointing

Amazing wood I built a table with an in screws amazing drill. Bussin service was amazing. They were…read moreso nice value of the item so good.

This store has had a revolving door of manager's for the last 5 years. PPG uses this store for new…read moremanagers that have been through their MTP (management training program). You should be able to get quick service here, mainly because they are almost never busy because they have run off so many contractors due to PPG's revolving door policy

From the owner: Since H. Boone Porter mixed his first can of paint in 1921, the Porter® brand has offered a…read moresignature line of coatings known for quality. PPG Porter® Paints has been a preferred choice of the most demanding professionals, sophisticated interior designers, and discerning do-it-yourselfers for over 85 years. Today, the Porter® network of locations is nearly 1,000 strong across 35 states. Acquired by PPG industries in 1999, PPG Porter® Paints now benefits from PPG's $11 billion global manufacturing resources, its cutting-edge research and innovative coating technologies. From automobiles to airplanes, skyscrapers to the Space Shuttle, PPG scientists have developed the most advanced products for a stunning variety of applications. The blend of Porter® heritage and quality with PPG innovation has created a full line of coatings that appeal to a wide audience.

I saw 2 bad reviews here for this store but my experiences with them the multiple times I've been…read morein were nothing like the reviews. The people here are very helpful, knowledgeable and kind/polite. I couldn't be happier with my experience. Great products and great people and super inventory at this location. 5-Stars all the way.

Love this store!! A couple of times we have needed them to match a color and they have been…read moresuccessful! Staff is friendly and knowledgeable.

Writing this review as I currently wait in line. There is always the same exact guy working every…read moretime I have been here and it's the same experience every time. I have been here 15 minutes and have not even been acknowledged once. He will only help one person at a time and is not capable of multi-tasking despite there being very few people in the store. Plan to spend at least 30 minutes here for one single gallon of paint. Go to the state line location, must better experience.

Pretty decent customer service. I was pleased with the help that I received and matching my paint…read morecolor to my house as I was having some challenges. These guys really pulled through to help me out. Like we have been able to match the color and continue prepping my house and getting it painted just in time for a cool day and weekend. Perfect timing for painting. Five star review

I really like this place!…read more The helpful hardware store is correct. They set themselves apart by being there for you. Asking if you need help. Figuring out solutions. Ace is a much easier in and out than Lowe's or Home Depot. They are also locally owned franchises. So you can support your community by shopping here. I still get some things at Lowe's but most of the time I'm shopping at Ace for tools, hardware, paint, lighting, etc. This time I needed some brackets to hold up a shelf (they had the right size in three colors) and some 40W appliance bulbs. They had those in clear or frosted. The store is very well organized, and incredibly well stocked! The employees were indeed helpful. I am a fan!

Had a $5 off birthday card. Looking for Febreze fabric spray for 30 minutes. Cashier says aisle 7…read more I told her Westlake does not carry Febreze. My morning was ruined by this store. I want my 30 minutes back,